Counseling Services

For Faculty and Staff

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We do not provide direct personal counseling services to faculty and staff, but we are here to support you in your work with students. See consultation services below.

For faculty and staff seeking counseling services, the UH Employee Assistance Program offers free professional counseling.

Increase Help-Seeking Skills and Decrease Stigma

Many students avoid seeking help until things get bad enough that they can no longer avoid their problems due to academic probation or other external consequences.

We provide outreach and prevention programming to help increase awareness of mental health issues, increase help-seeking behavior, and decrease the stigma that may come with going to counseling. We appreciate your assistance in this effort to support student mental health and well-being:

  • Encourage students to attend outreach and prevention activities: Relaxation Station, Screening Days, QPR training, etc.
  • Invite Counseling Staff, Suicide Prevention staff, or Peer Health Educators to present or table for your class, event or activity.
  • Be positive about mental health treatment - it works! We especially appreciate your support if you are a member of a group that traditionally displays less help-seeking behavior, such as Asians and Asian-Americans, Pacific Islanders, Native Hawaiians, men, and non-Americans.
  • Learn about resources on and off campus so that you are ready when students may seek your assistance.
  • Learn more about mental health conditions and how you can support students who may experience anxiety, depression, bipolar disorder, PTSD or other mental health conditions and about how to support students with AD/HD or Autism Spectrum Disorder.


If this is an emergency, please call 911 or UH Hilo campus security, (808) 974-7911.

Counselors consult with faculty and staff on making referrals to Counseling Services, and working with and supporting others struggling with life events and psychological disorders.

Students often experience significant changes in their lives during the course of their college and university education. Faculty and staff are in a unique position to recognize when a student may be in need of extra support because they interact with students in predictable settings and may identify changes in behavior over time. Class size, the nature of the class, and other factors may influence a student's perception of faculty as caring, trustworthy, knowledgeable, mentors to whom the student may disclose personal information.

Responding to Students


  • Tell the student the behaviors you have noticed that you are concerned about as clearly and directly as possible. Ex. "I've noticed that you haven't been in class or turned in assignments for the past 2 weeks".
  • Ask the student if they are OK. Ex. "I'm concerned about you, is everything OK?"
  • Listen with empathy and without judgment. Ex. "That sounds hard."
  • Encourage student to seek help. Ex. "I know quite a few students who have gone to see Andrew, Kerith or Emily at Counseling Services, and it really helped them get through hard times. Counseling Services is open until 4:30. They usually take walk-ins if you want to talk to someone right now."
  • Take care of yourself. Working with students who are struggling can be taxing. If you find yourself being short-tempered, anxious, or avoiding particular students, you can call us to consult about ways to help you and/or the student.
  • Remind students of your requirement to report any sexual misconduct to the Title IX office and give students the choice to disclose to you, the Title IX office, or a confidential resource.

Distressed and/or Disruptive Students

The Responding to Distressed or Disruptive Students Flowchart can help you figure out what to do when you need help quickly.

The UH Hilo Care Team webpage outlines signs that a student may be in distress and behaviors that warrant a referral to the Care Team.

For tips on how to talk to a student who is disrupting a class, please refer to Handling Disruptive Behavior, and other Student Conduct Code information for Faculty and Staff.

Responding to Sexual Assault, Harassment, Stalking, Domestic or Dating Violence

If faculty or staff "have a feeling" that a student may disclose something that student may want to remain confidential, the employee should inform the student that Student Medical Services and Counseling Services are the only confidential resources on campus.

Expectations of All UH Hilo Employees

All employees (other than established confidential resources) have the obligation to report incidents of sexual misconduct that impacts UH Hilo students and staff. Employees are expected to promptly contact the UH Hilo Title IX Coordinator when the employee has knowledge of an incident of sexual misconduct that affects UH Hilo students and staff. The Title IX Coordinator will take responsibility for prompt reporting to Campus Security and other appropriate UH Hilo officials as needed.

For more information and other resources, please see:

Responding to Students who may be Thinking of Suicide

For actively suicidal students and/or those refusing help, call UH Hilo Campus Security (808) 974-9711 or 911.

If a student displays behaviors that indicate that they may be considering self-harm and would like help, help the student call Counseling Services (932-7465) during office hours and indicate that there is an emergency. Walk with the student to Counseling Services if possible.

After hours, refer the student to the Suicide Prevention Lifeline 1-800-273-8255, which will expedite access to the local Crisis Line of Hawaiʻi services. If possible, stay with the student until someone arrives from Crisis Mobile Outreach.

Training is available through our Suicide Prevention Program to assist you in learning how to speak to someone you are concerned about.


Please remember that we cannot disclose any information about students, including whether or not they attend counseling, without the student's written consent.

Workshops and Trainings

Counselors provide training in listening, gatekeeping, suicide prevention, and helping skills for your students, student workers, staff or faculty groups. Please contact us if you are interested in discussing a possible training.

Self-Help and Community Resources

Many staff members ask about resources for students. Please contact us with any questions about any of the informational, campus or community resources included on our Self-Help Resources page. Students can also be referred to the ULifeline website and list of Common Concerns.