Welcome to UH Hilo’s Financial Aid Office!
Financial Aid is money to help students and families pay for educational expenses.
We're here to help you navigate through the financial aid process and are available in person and virtually. For quick answers to common questions, try Mālama, UH Hilo's Chatbot, or browse our Financial Aid TV videos.
You can reach us by phone at 808-932-7449, by email at uhhfao@hawaii.edu, or by visiting our office Monday through Friday, 8:00 AM - 4:00 PM HST (excluding state holidays). Please have your UH ID Number/Username ready when you contact us.
For your privacy, we require written consent to release confidential education records to a third party. You can use our Consent to Disclose Financial Aid Information to a Third Party Form (PDF ) for this purpose.

On this page:
5 Steps to Financial Aid
Most financial aid requires you submit a Free Application for Federal Student Aid (FAFSA) . The FAFSA determines your eligibility for any Federal, State and Institutional aid available. Some funds are limited, so you are encouraged to apply early. Follow these steps to complete the financial aid process.
Complete a FAFSA
The Free Application for Federal Student Aid (FAFSA) should be completed every year for students interested in receiving federal, state and/or institutional aid. A FAFSA can be submitted as early as October 1st of the year preceding the academic year you are planning to attend. The student, student’s spouse, and parents (if the student is dependent) may each need a Studentaid.gov account to access their portion of the form.
Please include the University of Hawaiʻi at Hilo Federal school code, 001611, on your application so that your information will be sent to our institution. Students should receive a FAFSA Submission Summary (FSS) which is a summary of the information you provided on the FAFSA and confirms your application has been processed. Your FAFSA information is usually received by the UH Hilo Financial Aid Office within 3-5 business days.
Submit Requirements/Respond to Requests
Once the UH Hilo Financial Aid Office receives your FAFSA, we will notify you via email if additional requirements are needed to generate your financial aid offer. Once you create a UH username, your hawaii.edu email account will be our main form of communication with you. If not, we will communicate with you through any alternative email listed on your student account. It's important to respond promptly to requests from our office, so that we can move forward with your financial aid application in a timely manner.
You will also need to be admitted to the unversity as a classified, degree-seeking student before your financial aid application will be considered complete. For information on how to apply, please refer to our Admissions Office webpage.
Respond to Your Financial Aid Offer
You will receive an email notification from our office once a financial aid offer is available to you. The email will include instructions on how to review and respond to your aid offer online through MyUH Services. Please note that grants and scholarships may have already been accepted on your behalf. Refer to our How-To page for further instructions on how to complete this step.
If you are accepting a Federal Student Loan, please be sure to complete any loan requirements online at Studentaid.gov.
- Log in to Studentaid.gov .
- Under 'Grants and Loans', follow the steps to 'Loan Entrance Counseling' and 'Master Promissory Note (MPN)'.
Financial Aid Disbursement
Your financial aid will be disbursed no sooner than 10 days before your first day of class per term, provided all requirements are complete and eligibility is met. Funds are applied to any balance owed to UH Hilo for that term (tuition, fees, meals, housing, etc) then any remaining funds are issued to you in the form of a refund. It is recommended that you sign up for eRefund (PDF ) online at MyUH Services. If you do not elect to use 'eRefunds', your refund is processed as a paper check and sent to the current mailing address on file with the university.
Maintain Financial Aid Eligibility
To maintain your eligibility for financial aid, you must:
- Enroll in and attend CPoS eligible courses.
- Maintain Satisfactory Academic Progress.
- Notify the Financial Aid Office of any changes in status (enrollment, living situation, etc).
- Notify the Financial Aid Office if you will be receiving any outside resources (scholarships, grants, stipends, etc). Additional stipends and resources may affect your eligibility for financial aid and your aid may need to be revised due to these resources.
- Familiarize yourself with other Financial Aid Terms and Conditions.
Announcements
2026-27 FAFSA Form Now Available!
If attending UH Hilo during the Fall 2026 and/or Spring 2027 semesters, complete the FAFSA online at studentaid.gov
2026-27 UH System Common Scholarship Application
The 2026-27 UH System Common Scholarship Application is now available. Complete the application to apply for over 100 different scholarships available to students attending UH Hilo in Fall 2026! Deadline for completion is March 2, 2026 at 4pm HST. Information and application can be found online at http://www.hawaii.edu/scholarships. Please email scholars@hawaii.edu with any questions, or call (808)956-6203.
Banner Modernization Project
The University of Hawaiʻi Banner Student Information System — the backbone supporting nearly every UH application, system, and service — will undergo a major update starting the end of this Fall term. Banner and related systems will be inaccessible from December 12 to January 2, and some temporary disruptions may continue after launch. Services provided by the Financial Aid Office (and others) will be on pause during this time. For latest information, visit the Banner Modernization Project website and if you have questions, please email banner25@hawaii.edu.
What the "One Big Beautiful Bill Act" Means for Our Students
On July 4, 2025, President Trump signed the “One Big Beautiful Bill Act” into law, a major budget package that will change federal student aid. We're still getting the full details, but have created a page dedicated to helping our students and campus community understand the key changes, which you can find here: One Big Beautiful Bill Act.