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Emergency Assistance

Counseling Services office hours are 7:45am - 4:30pm, Mondays through Fridays (except holidays).

Emergencies or crises are handled as expediently as possible by an available counselor.

If you need assistance on an emergency or crisis basis outside of office hours:

  • call 911 (police, fire, ambulance)
  • (808) 974-7911 (Campus Security)
  • go to Hilo Medical Center Emergency Room

If you would like to talk to someone on a crisis or emergency basis, or if you need assistance, please call the 24/7 Crisis Line of Hawaii at 1-800-753-6879. This number will route you to local crisis mobile outreach services. All hotline services on this page are free and confidential.

Suicide Prevention Lifeline Logo call 1 (800) 273-8255 (TALK)

The National Suicide Prevention Lifeline number is 1-800-273-8255. (Please note: if you call this number from a phone with an out-of-state number, you will be routed to a crisis support center local to that area code.)

The YWCA Sexual Assault Support Services
24 Hour Crisis Line is (808) 935-0677.

24 Hour National Sexual Assault Hotline 800-656-HOPE (4673) Online Hotline

Ulifeline Online resource for college mental health
ULifeline is an online resource for college mental health

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Counseling Services are free and confidential for all UH Hilo students. We welcome questions, comments and feedback about our website at