Aʻoaʻo Pili Ola Counseling Services
On this page:
Aloha e komo mai! Hello and welcome!
If you would like to make an appointment to come in and speak to a counselor, please walk-in, call or email us.
Return phone calls can be expected within 24 hours regarding appointment requests.
What's New
“Walk-in Wednesdays" are still ongoing and occur every Wednesday from 1:00 p.m.-4:00 p.m. 30 minute sessions, no appointment needed.
The University of Hawaiʻi at Hilo Counseling Services is still here for you!
- Face-to-face counseling services continue (with a 6-foot social distancing request) and are available Monday through Friday from 7:45 a.m. to 4:30 p.m., except on holidays.
- Online counseling and phone consultation are now available if you feel more comfortable receiving distance counseling services. Each session is secured and performed through a HIPAA compliant web platform that requires additional consent forms. If you are interested in video counseling sessions you can make an appointment by speaking with our receptionist by calling or emailing
Counseling Services . However, according to Hawaii license regulation the telebehavioral health/online counseling is not allowed across state lines. You need to be in the state of Hawaii to have the online counseling services.
Counselors are still available for walk-in, crisis and consultation services.
Talk Campus
No student should ever struggle alone. TalkCampus app is here to help all of our students through difficult times. This is an excellent place to share the ups and downs with others in this supportive peer-to-peer community. Talk with people who are going through the same things as you. This community is all about support, you don't have to struggle alone. Share the load with us. This is your safe space for mental health.
Mental wellness check-ins by phone appointment are now available!
Everyone reacts differently to stressful situations. Are you experiencing stress, anxiousness, confusion, fatigue, or other feelings? Counseling services is here for you. If you need to talk, we are here to listen. Confidential 30 minute phone meetings. To set up a check-in call (808) 932-7465 or email uhhcouns@hawaii.edu.
To stay up to date with our services, activities, upcoming events and more, please follow our Instagram account @vulcan_wellness
Feeling Stressed? Check out Inner Balance from HeartMath!
Counseling Hours
Counseling Office Hours:
Monday through Friday
7:45 a.m. to 4:30 p.m.
Meet the counseling staff and learn about making appointments.
We are closed during holidays. If you would like to make an appointment to come in and speak to a counselor, please call or email using the information provided below.
Phone: (808) 932-7465
Email: uhhcouns@hawaii.edu
The counseling services lounge features a quiet meditation space where you can collect your thoughts.
Empowering Students
Counseling Services develops and delivers counseling, consulting, prevention and outreach services for the UH Hilo community that empower students to achieve personal and academic goals.
We seek to be sensitive to students of diverse needs and cultures, backgrounds, ages, and abilities, and to be LGBTQ+ affirming.
Counseling Services provides free, confidential personal counseling to all UH Hilo students.
For Career and Academic Advising, contact the
Hawaiʻi Community College students: Please contact Mental Wellness and Personal Development Service at 808-934-2706 to make an appointment.
Confidentiality
Our counseling services are confidential. This is a safe space to share what's on your mind. Our office assistant, Sharon, and the counselor will be the only people to know that you are here. What you talk about with your counselor, stays between you two. Click here if you want more detailed information about your confidentiality.
About our Services
Counseling Services develops and delivers services for the UH Hilo community that empower students to achieve personal and academic goals.
Our services are grounded in:
Aloha Compassion. Empathy. Relationship.
Lōkahi Balanced. Holistic.
Mālama To cultivate growth.
We are committed to being:
Intentional Evidence-based. Effective. Community collaborators.
Individualized Multicultural. Inclusive. Authentic.
Ethical Confidential. Safe. Respectful. Responsible.
In a Crisis
Visit our Emergency Assistance page for guidance.
Free, confidential, 24/7 hotlines:
- Crisis Text Line: text "HELLO" or "ALOHA" to 741-741
- YWCA Sexual Assault Support Services Hotline: 808-935-0677
- Crisis Line of Hawaiʻi: 1-800-753-6879
- Suicide Prevention Lifeline: 988
Please see our Response to a Disaster or other Traumatic Event page for resources and information about how to cope with disaster related stress.
The University of Hawaiʻi at Hilo is an Equal Opportunity/Affirmative Action institution. Title IX Coordinator: Shaunda Makaimoku/Jenna Waipa, eeoaa@hawaii.edu, (808) 932-7642.