Counseling Services

Aʻoaʻo Pili Ola Counseling Services

On this page:

Aloha e komo mai! Hello and welcome!

If you would like to make an appointment to come in and speak to a counselor, please walk-in, call or email us.

(808) 932-7465

(808) 932-7971

Student Services Center, room E-203


Return phone calls can be expected within 24 hours regarding appointment requests.

What's New

“Walk-in Wednesdays" are still ongoing and occur every Wednesday from 1:00 p.m.-4:00 p.m. 30 minute sessions, no appointment needed.

The University of Hawaiʻi at Hilo Counseling Services is still here for you!

  • Face-to-face counseling services continue (with a 6-foot social distancing request) and are available Monday through Friday from 7:45 a.m. to 4:30 p.m., except on holidays.
  • Online counseling and phone consultation are now available if you feel more comfortable receiving distance counseling services. Each session is secured and performed through a HIPAA compliant web platform that requires additional consent forms. If you are interested in video counseling sessions you can make an appointment by speaking with our receptionist by calling or emailing Counseling Services. However, according to Hawaii license regulation the telebehavioral health/online counseling is not allowed across state lines. You need to be in the state of Hawaii to have the online counseling services.

Counselors are still available for walk-in, crisis and consultation services.

Talk Campus

Struggling?  Let's Talk.  Talk Campus app poster

No student should ever struggle alone. TalkCampus app is here to help all of our students through difficult times. This is an excellent place to share the ups and downs with others in this supportive peer-to-peer community. Talk with people who are going through the same things as you. This community is all about support, you don't have to struggle alone. Share the load with us. This is your safe space for mental health.

Mental wellness check-ins by phone appointment are now available!

Everyone reacts differently to stressful situations. Are you experiencing stress, anxiousness, confusion, fatigue, or other feelings? Counseling services is here for you. If you need to talk, we are here to listen. Confidential 30 minute phone meetings. To set up a check-in call (808) 932-7465 or email

To stay up to date with our services, activities, upcoming events and more, please follow our Instagram account @vulcan_wellness

Feeling Stressed? Check out Inner Balance from HeartMath!

Counseling Hours

Counseling Office Hours:

Monday through Friday
7:45 a.m. to 4:30 p.m.

Meet the counseling staff and learn about making appointments.

We are closed during holidays. If you would like to make an appointment to come in and speak to a counselor, please call or email using the information provided below.

Phone: (808) 932-7465


Counseling Center LobbyThe counseling services lounge features a quiet meditation space where you can collect your thoughts.

Empowering Students

Counseling Services develops and delivers counseling, consulting, prevention and outreach services for the UH Hilo community that empower students to achieve personal and academic goals.

We seek to be sensitive to students of diverse needs and cultures, backgrounds, ages, and abilities, and to be LGBTQ+ affirming.

Counseling Services provides free, confidential personal counseling to all UH Hilo students.

For Career and Academic Advising, contact the Advising Center at 808-932-7776.

Hawaiʻi Community College students: Please contact Mental Wellness and Personal Development Service at 808-934-2706 to make an appointment.


Our counseling services are confidential. This is a safe space to share what's on your mind. Our office assistant, Sharon, and the counselor will be the only people to know that you are here. What you talk about with your counselor, stays between you two. Click here if you want more detailed information about your confidentiality.

About our Services

Counseling Services develops and delivers services for the UH Hilo community that empower students to achieve personal and academic goals.

Our services are grounded in:

silhouette of heart surrounded by hands Aloha Compassion. Empathy. Relationship.

flower with 6 balanced lobes Lōkahi Balanced. Holistic.

outline of plant growing out of mind Mālama To cultivate growth.

We are committed to being:

magnifying glass image Intentional Evidence-based. Effective. Community collaborators.

person in the middle of a circle Individualized Multicultural. Inclusive. Authentic.

person with weights balanced Ethical Confidential. Safe. Respectful. Responsible.

In a Crisis

Visit our Emergency Assistance page for guidance.

Free, confidential, 24/7 hotlines:

Please see our Response to a Disaster or other Traumatic Event page for resources and information about how to cope with disaster related stress.

The University of Hawaiʻi at Hilo is an Equal Opportunity/Affirmative Action institution. Title IX Coordinator: Shaunda Makaimoku/Jenna Waipa,, (808) 932-7642.