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Registration Errors

Below are registration errors that you may encounter and how to resolve it.

Please note that once the error message shows up in STAR, it will remain there even after you have taken steps to resolve the error. Try clicking on the blue Submit button in GPS Registration to register for the course.

Instructors can submit a registration override online via MyUH. Instructions are available online for instructors on the Office of the Registrar’s For Faculty/Staff website.

Click on the registration error below for more information about that specific error message:

If your registration error is not listed above, please contact the Office of the Registrar for assistance.

Registration Error Descriptions

Class Restriction

Enrollment is limited to students who have attained a certain class level, which is based on the total number of credits earned at UH Hilo. Instructor consent is required. Please contact the instructor of the course to request a Class Level Override registration override.

Class Standing definitions (effective Fall 2015):

Freshman
0-29 earned credits
Sophomore
30-59 earned credits
Junior
60-89 earned credits
Senior
90+ earned credits

YouTube STAR Class Restriction Help video available!

Closed Section

The course section is currently filled and there are no open seats. If available, you may add yourself to the waitlist. Once the course starts, the waitlist will be purged. Once the waitlist is no longer on the course, please contact the instructor of the course to determine if they are able to increase the enrollment in the course. If approved, please request a Hilo Reg. Permit registration override.

Closed Section – X

This course is cross-listed with other courses and there are no seats remaining. Once the course starts, the waitlist will be purged. Once the waitlist is no longer on the course, please contact the instructor of the course to determine if they are able to increase the enrollment in the course. If approved, please request a Hilo Reg. Permit registration override.

Corequisite [COURSE]

This course requires enrollment in another (corequisite) course at the same time. Please contact the instructor of the course to determine if they are making exceptions to allow students to take only one corequisite course at a time. If approved, please request a Corequisite Override registration override.

Dupl Crse with Sec XXXXX

You are already registered for another section of this course. If available, you may add yourself to the waitlist or select a different course. If a student is taking two special topic (courses ending in X94) or experimental courses (courses ending in X97 or X98) with an identical course alpha and number (Example: ART 194 crn 12345 and ART 194 crn 12346), please contact the Office of the Registrar for assistance.

Duplicate CRN

You are already registered for this course and section. Please return to STAR GPS and select a different course.

Institution Alternate Pin Restriction

You were issued a pin to allow you to register prior to your normal registration date. Pins are issued for the following cohorts: student athletes , students that work with Susan Shirachi , and student veterans . Please contact the appropriate office for assistance with your pin.

Institution Hold Restriction

You were issued a hold that prevents you from registering. Please view your STAR to determine the hold type, along with the office to contact with any questions on your hold.

Note
Once you have cleared your hold and the hold is removed from your account, you can log back into STAR and begin registering for classes.

Institution Time Ticket Restriction

It is not your assigned time to register. Please view the Registration Calendar in MyUH. If you believe this is an error, please contact the Office of the Registrar for assistance.

Instructor Approval

This course is restricted to all students. Instructor consent is required. Please contact the instructor of the course to determine if you are eligible to register for the course. If approved, please request a Hilo Reg. Authorization registration override.

Invalid Bill Hours

There is an error associated with the billing hours of this course. Please contact the Office of the Registrar .

Level Restriction

Enrollment may be limited to classified students in a certain level (e.g., you are an undergraduate student enrolling in a graduate level 600+ course, or you are a graduate student enrolling in an undergraduate level 100-400 course). Undergraduate students wanting to enroll in a graduate level course must complete a Permission to Enroll in Graduate Coursework as an Undergraduate Student form. Graduate students wanting to enroll in an undergraduate course, please contact the Office of the Registrar for assistance.

YouTube STAR Level Restriction Help video available!

Major Restriction

Enrollment may be limited to students who have declared a specific major. Please contact the instructor of the course to determine if they are making exceptions to students outside of the specific major. If approved, please request a Major Override registration override.

YouTube STAR Major Restriction Help video available!

Maximum Hours Exceeded

You cannot register for this course because you will exceed the credit limit for your student classification. Below are the following student levels and their maximum credit restrictions per semester:

Student Level Credit Amount
Undergraduate 18
Graduate 15
Professional 24

If you wish to exceed the credit limit, please contact your academic advisor to determine if you are eligible for a credit overload. If your advisor supports a credit overload, you may complete the Student Overload Approval Form and submit it to your College Dean for approval. If approved, once the overload is processed, you must then go into STAR GPS to register for the course(s) that exceeded the previous maximum hours. You must add the additional course(s) prior to the Last Day to Register or Add a Class deadline.

YouTube STAR Maximum Hours Exceeded Help video available!

Prereq-Prerequisite Error

You cannot register for this course (or are no longer eligible for this course) because you have not met certain prerequisites or your placement test scores do not allow you to register for this course. Please contact the instructor of the course to determine if you are eligible to register for the course. If approved, please request a Hilo Reg. Authorization registration override.

YouTube STAR Prereq-Prerequisite Help video available!

Program Restriction

Enrollment may be limited to students who have a specific program. Please contact the instructor of the course to determine if they are making exceptions to students outside of the specific program. If approved, please request a Program Override registration override.

Prohib by Academic Stand

You are currently ineligible to register at UH Hilo due to your academic standing. Please contact your college dean for more information on how to resolve this registration error.

Repeat count exceeds 2

You have previously completed this course at UH Hilo or at another institution and have exceeded the number of times permitted to repeat this course. Please contact the instructor of the course to determine if you are eligible to register again for the course.

For undergraduate courses, if approved, please contact the Department Chair of the course to request a Repeat Times Override registration override. For graduate courses, if approved, please contact the Program Chair of the course to request a Repeat Times Override registration override.

YouTube STAR Repeat Times Override Help video available!

Student Status prohibits registration

You are not currently eligible to register for courses at UH Hilo. Please contact the Admissions office for assistance.

Time Conflict with [COURSE]

You are trying to register for a course that has a time conflict with another course that you are enrolled in. The scheduled time of these two courses overlap. You have the option of dropping your currently enrolled course that has the time conflict, and enrolling in the new course only. The second option is to keep your currently enrolled course and contact the instructor of the new course you wish to enroll in to determine if you are eligible to register for the course. If approved, please request a Time Conflict Override registration override.

Waitlist

Courses that fill to capacity can have a list of interested students set-up on a waitlist. The waitlist is established on a first-come-first-served basis. Should a registered student drop from the class, an automated process will notify the first person on the waitlist who will have a 24-hour window to register for the class. If they do not register within their window, they will be removed from the waitlist and the next person on the waitlist will be notified of the available seat. View more information on waitlisting. For more information on how to waitlist for a course in STAR GPS, please visit our website.

YouTube STAR Waitlist Help video available!

We apologize as of [DATE] [TIME], it appeared that the "ADD" period has not started or is over (which will prevent you from registering) for this class

This will appear prior to your designated time to register for classes. Once your registration opens, just click the blue "Submit" button and the error should be removed. If you are trying to register after the term has started, it may be that the registration window has closed. Please contact the Office of the Registrar for assistance.