Consumer Information and Disclosures

The University of Hawaiʻi campuses are committed to providing clear and accurate information to all prospective and current students. In support of this goal, and in compliance with federal regulations, this page provides links to specific consumer information about UH campuses and about financial aid to enrolled and prospective students.

On this page:

General Information

Accreditation

• Contact: Accreditation Liaison Officer, Dr. Seri Luangphinith
• UH Hilo Institutional Accreditation
• U.S. federal policy: [34 CFR 668.41(a)–(d); 34 CFR 668.43]

Cost of Attendance

• Contact: Financial Aid Office, Sherrie Padilla
• UH Hilo Cost of Attendance
• U.S. federal policy: [34 CFR 668.41(a)–(d); 34 CFR 668.43]

Withdrawal and Refund Policies

• Withdrawals
  • Contact: Division of Academic Affairs, Shelby Iwamoto
• Refunds
  • Contact: Cashier’s Office
• U.S. federal policy: [34 CFR 668.41(a)–(d); 34 CFR 668.43]

Facilities

• Contact: Office of the Vice Chancellor for Administrative Affairs, Kaleihiʻiikapoli “Kalei” Rapoza
• Campus maps
• U.S. federal policy: [34 CFR 668.41(a)–(d); 34 CFR 668.43]

Privacy of Student Records—Family Educational Rights and Privacy Act (FERPA)

• Contact: Office of the Registrar, Chelsea Kay-Wong
• UH Administrative Procedure 7.022
• FERPA at UH Hilo
• U.S. federal policy: [34 CFR 668.41(c); 34 CFR Part 99]

Student Diversity

• Contact: Office of the Vice Chancellor for Student Affairs, Chris Holland
• UH Hilo At a Glance
• UH Hilo Diversity Committee
• U.S. federal policy: [HEOA Section 488(a)(1)(E) amended HEA Section 485(a)(1) (20 U.S.C. 1092 (a)(1)): added HEA Section 485(a)(1)(Q); HEOA amendment effective August 14, 2008; DCL GEN 08–12, page 95 ]

Retention Rates

• UH System Student Right to Know
• UH System data sets
• U.S. federal policy: [34 CFR 668.41]

Graduation and Completion Rates

• Contact: Office of the Vice Chancellor for Academic Affairs, Keiki Kawaiʻaeʻa
• UH System Graduation and Success Rates
• U.S. federal policy: [34 CFR 668.41(a)–(d); 34 CFR 668.45; 34 CFR 668.8(b)(1)(ii)]

Job Placement Information

• Contact: Human Resources, Lorena Kauhi
• Jobs at UH Hilo
• U.S. federal policy: [34 CFR 668.41(d); 34 CFR 668.14(b)(10)]

College Navigator Information

• UH Hilo College Navigator
• U.S. federal policy: [HEOA Section 111 amended HEA Title I, Part C: added HEA 132(i)(1)(V) (20 U.S.C. 1015a(i)(1)(V); DCL GEN 08-12, pages 31 through 34 )]

Annual Consumer Information Notice

Each year, every institution distributes to all enrolled students a notice of the availability of the consumer information it provides in the following general categories:

• general disclosures for enrolled or prospective students,
• annual security report and annual fire safety report,
• report on athletic program participation rates and financial support data (EADA), and
• FERPA information (Federal Educational Rights and Privacy Act of 1974).

The notice lists and briefly describes the information and informs students how to obtain it. The annual notice is provided on an individual bases through an appropriate mailing or publication.

U.S. federal policy: HEA Sec. 485(f); 34 CFR 668.41–49]

Student Financial Assistance

• Contact: Financial Aid Office, Sherrie Padilla

Student Rights and Responsibilities Regarding Financial Aid

• Terms and Conditions for Financial Aid at UH Hilo
• U.S. federal policy: [34 CFR 668.41 (a)–(d), 34 CFR 668.42, 34 CFR 668.43]

Net Price Calculator

• UH Hilo Net Price Calculator
• U.S. federal policy: [20 U.S.C. 1015a(a); 20 U.S.C. 1015a(h); [DCL GEN 08-12, page 33]

Financial Aid Programs, Eligibility, Terms and Conditions and Contact Information

• What kind of financial aid is available at UH Hilo?
• U.S. federal policy: [34 CFR 668.41 (a)–(d), 34 CFR 668.42, 34 CFR 668.43, 34 CFR 668.44]

Entrance Counseling for Student Loan Borrowers

First time borrowers must complete an entrance counseling session as well as sign a master promissory note for any loans that they choose to accept. The entrance counseling sessions can be completed online and usually only needs to be done once. Entrance counseling covers comprehensive information on the terms and conditions of the loan and of the borrower’s responsibilities. Most promissory notes will also only need to be completed once. Both requirements must be completed before the loan can be disbursed. Contact individual campuses for additional information.

U.S. federal policy: [34 CFR 685.304(a)]

Exit Counseling for Student Loan Borrowers

Students who have received a loan(s) under the Direct Loan Program or Perkins Loan Program, must complete exit counseling each time they drop below half-time enrollment, graduate, or leave school. Exit counseling provides important information in preparation to repay your federal student loan(s). The exit counseling session can be completed online. Contact individual campuses for additional information.

U.S. federal policy: [34 CFR 685.304(b), 34 CFR 668.42, 34 CFR 674.42(b)]

State Grant Assistance

• UH Executive Policy 6.204
• U.S. federal policy: [34 CFR 668.14(b)(11)]

U.S. Dept. of Education Student Loan Information

• U.S. Student Loan Information
• U.S. federal policy: HEOA Section 488(c) amended HEA Section 485(d) (20 U.S.C. 1092(d)); HEOA Section 489 amended HEA Section 485B(d)(4); (20 U.S.C. 1092(b); 34 CFR 685.304(a); 34 CFR 685.304(b); 34 CFR 668.42; 34 CFR 674.42(b)]

Private Student Loan Information and Self-Certification Form

In accordance with 34 CFR 668.14(b)(29)(ii), University of Hawaiʻi campuses are happy to discuss the availability of Federal, State, and institutional financial aid with students and prospective students, and their parents. Students and parents may qualify for grants, loans or other assistance under Title IV of the Higher Education Act (HEA) programs. The terms and conditions of Title IV HEA program loans may be more favorable than the provisions of private educational loans.

The Higher Education Opportunity Act of 2008 (Pub. L. 110-35) (HEOA) added section 128(e)(3) to the TILA to require that before a private educational lender may consummate a private education loan for a student in attendance at an institution of higher education, the private education lender must obtain a completed and signed Self-Certification Form from the applicant. The Federal Reserve Board’s Final Regulations published on August 14, 2009 incorporate this new requirement at 12 CFR 226.48(e). Many lenders of private loans will provide the Self-Certification Form to the student borrower. The form is also available at individual UH campus financial aid offices.

U.S. federal policy: [34 CFR 601.2; 34 CFR 601.11; 34 CFR 601.30; 34 CFR 668.14(b)(29); 34 CFR 685.304(b); 34 CFR 668.42; 34 CFR 674.42(b)]

Disbursements of Aid

• Tuition and Fee Payments
• U.S. federal policy: [668.164(i); 668.16(h); 668.42; 668.165(a)(1)]

Financial Aid Satisfactory Academic Progress Policy

• Satisfactory Academic Progress
• U.S. federal policy: [34 CFR 668.41 (a)–(d), 34 CFR 668.42, 34 CFR 668.43]

Federal Return of Title IV Funds Policy

• Federal Return of Funds
• U.S. federal policy: [34 CFR 668.41(a)–(d); 34 CFR 668.43]

Code of Conduct for Education Loans

U.S. federal policy: [34 CFR 601.2; 34 CFR 601.21; 34 CFR 668.14(b)(27)]

Code of Conduct for UH and Financial Aid Employees

A University of Hawaiʻi financial aid employee is expected to always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity. In doing so, a financial aid employee should: refrain from taking any action for his or her personal benefit, refrain from taking any action he or she believes is contrary to law, regulation, or the best interests of the students and parents he or she serves; ensure that the information he or she provides is accurate, unbiased, and does not reflect any preference arising from actual or potential personal gain; be objective in making decisions and advising their campus regarding relationships with any entity involved in any aspect of student financial aid; refrain from soliciting or accepting anything of other than nominal value from any entity (other than an institution of higher education or a governmental entity such as the U.S. Department of Education) involved in the making, holding, consolidating or processing of any student loans, including anything of value (including reimbursement of expenses) for serving on an advisory body or as part of a training activity of or sponsored by any such entity; and disclose to their campus’ Chief Student Affairs Officer any involvement with or interest in any entity involved in any aspect of student financial aid.

The following are specifically prohibited:

• Revenue sharing agreements with lenders.
• Engaging in any activity that creates a conflict of interest.
• Accepting gifts above a nominal value from lenders or guarantors.
• Accepting private loans conditioned on the use of a lender’s Title IV loans.
• Contracting arrangements with a lender that provides compensation to school staff (with certain exceptions).
• Assigning a lender to a borrower or refusing to certify a loan for a borrower’s choice of lender or guarantor.
• Accepting from lenders any staffing assistance for a call center or the financial aid office.
• Accepting compensation for service on an advisory board except that reasonable expenses associated with that service may be reimbursed by the lender or guarantor.

For the purposes of this Code of Conduct, it is not considered a “gift” to the school for a lender or guarantor to provide the following:

• Standard materials, activities or programs on issues related to a loan, default aversion, default prevention or financial literacy (for example, brochures, workshops or training).
• Food, refreshments, training or informational material that is designed to improve the service of a lender, guarantor or servicer if the training contributes to the professional development of the school staff.
• Favorable terms, conditions and borrower benefits, as long as these are provided to all students at the school.
• Entrance and Exit counseling services, as long as the school controls the counseling and does not promote the products and services of the lender.

Study Abroad and Financial Aid

• Financial Aid for Study Abroad
• U.S. federal policy: [34 CFR 668.41 (a)–(d), 34 CFR 668.42, 34 CFR 668.43]

Academics

• Contact: Division of Academic Affairs, Shelby Iwamoto

Academic Programs and Degree Information

• UH Hilo Programs and Degrees
• U.S. federal policy: [34 CFR 668.41(a)–(d); 34 CFR 668.43]

Graduate and Professional Education Information

• UH Hilo Graduate and Professional Programs
• U.S. federal policy: [34 CFR 668.41(d)]

Articulation Agreements

• UH System Articulation
• U.S. federal policy: [34 CFR 668.43]

Textbook Information

• Contact: UH Hilo Bookstore, Margaret Stanley
• UH Hilo Bookstore
• U.S. federal policy: [20 U.S.C. 1015b; HEOA amendment effective July 1, 2010; [DCL GEN 08-12, page 35] ]

Faculty

• Contact: Office of the Vice Chancellor for Academic Affairs, Keiki Kawaiʻaeʻa
• UH Hilo Faculty Listings
• U.S. federal policy: [34 CFR 668.41(a)–(d); 34 CFR 668.43]

Transfer Credit Policy

• Contact: Admissions Office
• UH Hilo Transfer Credit Policy
• U.S. federal policy: [34 CFR 668.43]

Gainful Employment Disclosures

• Contact: Ka Haka ʻUla O Keʻelikōlani, Kananinohea “Kanani” Mākaʻimoku
• Kahuawaiola Gainful Employment Program
• U.S. federal policy: [34 CFR 668.6(b); (34 CFR 668.6(b)(2)(iv))]

Teacher Preparation Program Information

All institutions that prepare teachers for initial state certification or licensure are required to report annually to the state and to the general public. The federal Department of Education makes these reports public at the state and institutional level. These reports may be found at the Department of Education website, Title II Higher Education Act. Please select the State of Hawaiʻi to review all Hawaiʻi institutions.

U.S. federal policy: [20 U.S.C. 1022d–1022g; [DCL GEN 08-12, page 48] ]

Health

Drug-Free Workplace Policy

• Contact: Office of the Vice Chancellor for Administrative Affairs, Kaleihiʻiikapoli “Kalei” Rapoza
• UH Hilo Alcohol and Drug Policy
• UH System Drug and Alcohol Policy
• U.S. federal policy: [34 CFR 668.40; [DCL GEN 09–12, pages 24–25 and 101–102] ; CFR 86]

Drug Abuse Prevention Program and Biennial Report

• U.S. federal policy: [34 CFR 668.40; [DCL GEN 09–12, pages 24–25 and 101–102] ; CFR 86]

Vaccinations

• Contact: Student Medical Services, Heather Hirata
• Mandatory Health Requirements
• U.S. federal policy: [HEOA Section 488(a)(1)(E): amended HEA Section 485(a)(1) (20 U.S.C. 1092(a)(1)): added HEA Section 485(a)(1)(V); HEOA amendment effective August 14, 2008; [DCL GEN 08–12, page 96] ]

Accessible Facilities and Services

• Contact: Disability Services, Susan Shirachi
• Disability Services
• U.S. federal policy: [34 CFR 668.41 (a)–(d); 34 CFR 668.43; 34 CFR 668.231]

Information Technology and Copyright Infringement

• Contact: Office of the Vice Chancellor for Administrative Affairs, Kaleihiʻiikapoli “Kalei” Rapoza

Copyright Infringement Policy

• UH System Copyright Guidelines (PDF)
• U.S. federal policy: [34 CFR 668.43(a)(10)]

Information Technology Copyright Infringement on the Web

• Executive Policy 2.210
• More information on copyright

Data Deletion

To have an account deleted from a UH Hilo web application, please contact Web Services via email, at hiloweb@hawaii.edu with the account information.

Safety and Security

• Contact: Campus Security, Kaleihiʻiikapoli “Kalei” Rapoza

Annual Security Report

In accordance with the Jeanne Clery Act, colleges and universities are to publish an annual security report and make it available to all current students and employees and prospective students and employees.

• Annual Security and Fire Safety Report. Paper copies of the annual security report will be made available upon request to the campus security office. For more information, please visit the University of Hawaiʻi, Executive Policy (EP) 1.204 Sexual Harassment, Sexual Assault.
• U.S. federal policy: [34 CFR 668.41(a); 34 CFR 668.41(e); 34 CFR 668.46; 34 CFR Part 668 Subpart D, Appendix A]

Campus Crime Statistics

• UH Hilo Crime Statistics
• U.S. federal policy: [34 CFR 668.46(c); 34 CFR 668.46(e); 34 CFR 668.46(c)(1); 34 CFR 668.46(c)(1)(ii)(A); 34 CFR 668.46(c)(1)(i)]

Annual Fire Safety Report

• Annual Security and Fire Safety Report
• U.S. federal policy: [34 CFR 668.41(a); 34 CFR 668.41(e); 34 CFR 668.49; 34 CFR 668.49(d)]

Campus Emergency Information

• UH Alert is a comprehensive system of emergency messaging to inform the campus community of an immediate threat to the safety and security of UH students or employees, including campus closures. You must register for the service to receive alerts via email and/or SMS/text messaging. Students, faculty and staff are encouraged to sign up online. Message and data rates may apply. For more information or to sign up for UH Alert, visit the UH System webpage.
• UH Hilo Emergency Operations Plan
• U.S. federal policy: [34 CFR 668.46(g); 34 CFR 668.46(h); (U.S.C.13925(a)(20)); 34 CFR 668.46(b)(2)]

Sexual Misconduct and Nondiscrimination Policy

• Contact: Office of Equal Opportunity, Shaunda Makaimoku
• UH System Sexual Misconduct and Nondiscrimination Policy (PDF)
• UH Executive Policy 1.204
• UH Hilo Title IX
• U.S. federal policy: [34 CFR 668.46(j); (42 U.S.C. 13925(a)(20)); 34 CFR 668.46(k); 34 CFR 668.46 (b)(11)(ii) through (vi)]

Athletics

Athletes’ Completion/Graduation and Transfer-out Rates

• Vulcans Academic Success Rate (PDF)
• U.S. federal policy: [34 CFR 668.41(a); 34 CFR 668.41(f); 34 CFR 668.45; 34 CFR 668.48]

Equity in Athletics Disclosure Act (EADA) Report

• Live EADA Report Search for University of Hawaii at Hilo and press 'continue' to view.
  • View latest EADA report (PDF) August 31, 2023
• U.S. federal policy: [34 CFR 668.41(g); 34 CFR 668.47]

Other Information

Constitution Day

• Contact: Office of the Vice Chancellor for Academic Affairs, Keiki Kawaiʻaeʻa

Section 111 requires that Constitution Day be held on September 17 of each year, commemorating the September 17, 1787 signing of the Constitution. However, when September 17 falls on a Saturday, Sunday, or holiday, Constitution Day shall be held during the preceding or following week. Contact individual campuses for information.

U.S. federal policy: [Section 111 of Division J of Pub. L. 108-447, the “Consolidated Appropriations Act, 2005,” Dec. 8, 2004; 34 CFR 86]

College Financing Plan for Military Students

• Contact: Financial Aid Office, Sherrie Padilla

The College Financing Plan (formerly the Financial Aid Shopping Sheet) is a consumer tool that participating institutions use to notify students about their financial aid package. It is a standardized form that is designed to simplify the information that prospective students receive about costs and financial aid so that they can easily compare institutions and make informed decisions about where to attend school.

Institutions that have agreed to comply with the Principles of Excellence (POE) in Executive Order 13607 (EO 13607) use the Shopping Sheet to provide the required personalized and standardized form with financial aid information for undergraduate and graduate service members, veterans, military spouses, and other military family members covered by EO 13607. The Shopping Sheet is provided to prospective students who are eligible to receive Federal military and veterans educational benefits. It must be provided to those respective students who have applied for Title IV aid using the Free Application for Federal Student Aid (FAFSA).

U.S. federal policy: [Executive Order 13607 (PDF)); DCL GEN-13-05]