Consumer Information and Disclosures

The University of Hawaiʻi campuses are committed to providing clear and accurate information to all prospective and current students. In support of this goal, and in compliance with federal regulations, this page provides links to specific consumer information about UH campuses and about financial aid to enrolled and prospective students.

On this page:

General Information


Cost of Attendance

Withdrawal and Refund Policies


Privacy of Student Records—Family Educational Rights and Privacy Act (FERPA)

Student Diversity

Retention Rates

Graduation and Completion Rates

Job Placement Information

Annual Consumer Information Notice

Each year, every institution distributes to all enrolled students a notice of the availability of the consumer information it provides in the following general categories:

  • general disclosures for enrolled or prospective students,
  • annual security report and annual fire safety report,
  • report on athletic program participation rates and financial support data (EADA), and
  • FERPA information (Federal Educational Rights and Privacy Act of 1974).

The notice lists and briefly describes the information and informs students how to obtain it. The annual notice is provided on an individual bases through an appropriate mailing or publication.

U.S. federal policy: HEA Sec. 485(f); 34 CFR 668.41–49]

Student Financial Assistance

Student Rights and Responsibilities Regarding Financial Aid

Net Price Calculator

Financial Aid Programs, Eligibility, Terms and Conditions and Contact Information

Entrance Counseling for Student Loan Borrowers

First time borrowers must complete an entrance counseling session as well as sign a master promissory note for any loans that they choose to accept. The entrance counseling sessions can be completed online and usually only needs to be done once. Entrance counseling covers comprehensive information on the terms and conditions of the loan and of the borrower’s responsibilities. Most promissory notes will also only need to be completed once. Both requirements must be completed before the loan can be disbursed. Contact individual campuses for additional information.

U.S. federal policy: [34 CFR 685.304(a)]

Exit Counseling for Student Loan Borrowers

Students who have received a loan(s) under the Direct Loan Program or Perkins Loan Program, must complete exit counseling each time they drop below half-time enrollment, graduate, or leave school. Exit counseling provides important information in preparation to repay your federal student loan(s). The exit counseling session can be completed online. Contact individual campuses for additional information.

U.S. federal policy: [34 CFR 685.304(b), 34 CFR 668.42, 34 CFR 674.42(b)]

State Grant Assistance

U.S. Dept. of Education Student Loan Information

Private Student Loan Information and Self-Certification Form

In accordance with 34 CFR 668.14(b)(29)(ii), University of Hawaiʻi campuses are happy to discuss the availability of Federal, State, and institutional financial aid with students and prospective students, and their parents. Students and parents may qualify for grants, loans or other assistance under Title IV of the Higher Education Act (HEA) programs. The terms and conditions of Title IV HEA program loans may be more favorable than the provisions of private educational loans.

The Higher Education Opportunity Act of 2008 (Pub. L. 110-35) (HEOA) added section 128(e)(3) to the TILA to require that before a private educational lender may consummate a private education loan for a student in attendance at an institution of higher education, the private education lender must obtain a completed and signed Self-Certification Form from the applicant. The Federal Reserve Board’s Final Regulations published on August 14, 2009 incorporate this new requirement at 12 CFR 226.48(e). Many lenders of private loans will provide the Self-Certification Form to the student borrower. The form is also available at individual UH campus financial aid offices.

U.S. federal policy: [34 CFR 601.2; 34 CFR 601.11; 34 CFR 601.30; 34 CFR 668.14(b)(29); 34 CFR 685.304(b); 34 CFR 668.42; 34 CFR 674.42(b)]

Disbursements of Aid

Financial Aid Satisfactory Academic Progress Policy

Federal Return of Title IV Funds Policy

Code of Conduct for Education Loans

U.S. federal policy: [34 CFR 601.2; 34 CFR 601.21; 34 CFR 668.14(b)(27)]

Code of Conduct for UH and Financial Aid Employees

A University of Hawaiʻi financial aid employee is expected to always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity. In doing so, a financial aid employee should: refrain from taking any action for his or her personal benefit, refrain from taking any action he or she believes is contrary to law, regulation, or the best interests of the students and parents he or she serves; ensure that the information he or she provides is accurate, unbiased, and does not reflect any preference arising from actual or potential personal gain; be objective in making decisions and advising their campus regarding relationships with any entity involved in any aspect of student financial aid; refrain from soliciting or accepting anything of other than nominal value from any entity (other than an institution of higher education or a governmental entity such as the U.S. Department of Education) involved in the making, holding, consolidating or processing of any student loans, including anything of value (including reimbursement of expenses) for serving on an advisory body or as part of a training activity of or sponsored by any such entity; and disclose to their campus’ Chief Student Affairs Officer any involvement with or interest in any entity involved in any aspect of student financial aid.

The following are specifically prohibited:

  • Revenue sharing agreements with lenders.
  • Engaging in any activity that creates a conflict of interest.
  • Accepting gifts above a nominal value from lenders or guarantors.
  • Accepting private loans conditioned on the use of a lender’s Title IV loans.
  • Contracting arrangements with a lender that provides compensation to school staff (with certain exceptions).
  • Assigning a lender to a borrower or refusing to certify a loan for a borrower’s choice of lender or guarantor.
  • Accepting from lenders any staffing assistance for a call center or the financial aid office.
  • Accepting compensation for service on an advisory board except that reasonable expenses associated with that service may be reimbursed by the lender or guarantor.

For the purposes of this Code of Conduct, it is not considered a “gift” to the school for a lender or guarantor to provide the following:

  • Standard materials, activities or programs on issues related to a loan, default aversion, default prevention or financial literacy (for example, brochures, workshops or training).
  • Food, refreshments, training or informational material that is designed to improve the service of a lender, guarantor or servicer if the training contributes to the professional development of the school staff.
  • Favorable terms, conditions and borrower benefits, as long as these are provided to all students at the school.
  • Entrance and Exit counseling services, as long as the school controls the counseling and does not promote the products and services of the lender.

Study Abroad and Financial Aid


Academic Programs and Degree Information

Graduate and Professional Education Information

Articulation Agreements

Textbook Information


Transfer Credit Policy

Gainful Employment Disclosures

Teacher Preparation Program Information

All institutions that prepare teachers for initial state certification or licensure are required to report annually to the state and to the general public. The federal Department of Education makes these reports public at the state and institutional level. These reports may be found at the Department of Education website, Title II Higher Education Act. Please select the State of Hawaiʻi to review all Hawaiʻi institutions.

U.S. federal policy: [20 U.S.C. 1022d–1022g; [DCL GEN 08-12, page 48] ]


Drug-Free Workplace Policy

Drug Abuse Prevention Program and Biennial Report

  • U.S. federal policy: [34 CFR 668.40; [DCL GEN 09–12, pages 24–25 and 101–102] ; CFR 86]


Accessible Facilities and Services

Information Technology and Copyright Infringement

Information Technology Copyright Infringement on the Web

Data Deletion

To have an account deleted from a UH Hilo web application, please contact Web Services via email, at with the account information.

Safety and Security

Annual Security Report

In accordance with the Jeanne Clery Act, colleges and universities are to publish an annual security report and make it available to all current students and employees and prospective students and employees.

Campus Crime Statistics

Annual Fire Safety Report

Campus Emergency Information

Sexual Misconduct and Nondiscrimination Policy


Athletes’ Completion/Graduation and Transfer-out Rates

Equity in Athletics Disclosure Act (EADA) Report

Other Information

Constitution Day

Section 111 requires that Constitution Day be held on September 17 of each year, commemorating the September 17, 1787 signing of the Constitution. However, when September 17 falls on a Saturday, Sunday, or holiday, Constitution Day shall be held during the preceding or following week. Contact individual campuses for information.

U.S. federal policy: [Section 111 of Division J of Pub. L. 108-447, the “Consolidated Appropriations Act, 2005,” Dec. 8, 2004; 34 CFR 86]

College Financing Plan for Military Students

The College Financing Plan (formerly the Financial Aid Shopping Sheet) is a consumer tool that participating institutions use to notify students about their financial aid package. It is a standardized form that is designed to simplify the information that prospective students receive about costs and financial aid so that they can easily compare institutions and make informed decisions about where to attend school.

Institutions that have agreed to comply with the Principles of Excellence (POE) in Executive Order 13607 (EO 13607) use the Shopping Sheet to provide the required personalized and standardized form with financial aid information for undergraduate and graduate service members, veterans, military spouses, and other military family members covered by EO 13607. The Shopping Sheet is provided to prospective students who are eligible to receive Federal military and veterans educational benefits. It must be provided to those respective students who have applied for Title IV aid using the Free Application for Federal Student Aid (FAFSA).

U.S. federal policy: [Executive Order 13607 (PDF)); DCL GEN-13-05]