Student Medical Services

UH Hilo Student Medical Services

About Student Medical Services

The University of Hawaiʻi at Hilo's Student Medical Services (SMS) is located in Campus Center Room 212 above Campus Center Dining Hall. Office staff are available via telephone during business hours Monday-Friday, from 8am-4:30pm closed for lunch 12-1pm and closed Saturdays, Sundays, and State Holidays. In light of the on-going COVID-19 pandemic please call the clinic for an appointment. Same day and telehealth appointments are offered.

Students can call our office at (808) 932-7369 or at (808) 932-7364.

(808) 932-7369

(808) 932-7368

Campus Center and Bookstore, room 212


We offer many services to students for their health care needs including but not limited to:

General Telemedicine and In-person appointments:

  • Health Advice
  • First Aid
  • Illness
  • Injury
  • Depression
  • Anxiety
  • Allergies
  • Colds and Cough
  • Infections
  • Insect Bites
  • Conjunctivitis
  • Rashes
  • Bladder Infections
  • Flu and Strep Testing and Treatments
  • Health Education and Counseling
  • Sprains, Strains and Sport Injuries.

Family Planning Telemedicine and In-person appointments:

  • The Management, Change, or Starting of Birth Control
  • Birth Control Methods available:
    • Pill,
    • Patch,
    • Ring,
    • Depo shot,
    • Nexplanon,
    • Mirena IUD,
    • Kyleena IUD, and
    • Paragard IUD
  • Plan B
  • STI Testing & Treatment
  • Urinary Tract and Vaginal Infection Testing & Treatment
  • Free Condoms

We appreciate your understanding of the adjustments in Student Medical Services operations while we all assist with helping to prevent the possible spread of COVID-19 here at University of Hawaiʻi at Hilo. As a reminder please follow the CDC guidelines for personal hygiene and social distancing.

Important Notices

COVID-19 Vaccine Requirement

The COVID-19 vaccine requirement will be enforced this fall 2021 for students who live in on-campus housing at UH Mānoa and UH Hilo because of the close communal contact or if student will be using any on-campus facilities or services. Please upload your COVID-19 Vaccine to LumiSight UH health check app and send your MCV Vaccine documentation to our office as soon as possible to be cleared for housing. Please send all sensitive information using UH File Drop to recipient:, Fax: (808) 932-7368, or mail to UH Hilo Student Medical Services 200 W. Kawili street, Campus Center Room 212, Hilo, HI 96720.

COVID-19 Medical Exemption Form (PDF) and COVID-19 Religious Exemption Request will be available for student residents. Other limitations may apply to the unvaccinated, but they will not be prevented from enrolling in on-campus classes. New safety guidelines will be released outlining practices to protect all students and employees. Face coverings will be required while indoors on campus and all students, employees and visitors will still be required to utilize the LumiSight UH health check app, which now includes the ability to easily demonstrate vaccination status.

Please be aware that no TB can be placed in between COVID shots and must be four weeks after your last COVID vaccine or before the starting of the COVID vaccine and TB must be done before any "live vaccines" such as MMR and Varicella or four weeks after your last live vaccine. All other vaccines can be done without regard to timing of the COVID vaccines and TB placement.

Telehealth Appointments

All Telehealth appointments require the completion of the Telehealth Informed Consent (PDF) and sent before your appointment using UH File Drop to recipient:, Fax: 808-932-7368, or mail to UH Hilo Student Medical Services 200 W. Kawili street, Campus Center Room 212, Hilo, HI 96720.

About HW Holds

Having an HW hold makes students eligible to register for online classes only. To register for in-person or hybrid classes, you must submit all outstanding health clearances to the UH Hilo Student Medical Services Department. The Health Requirements Form (PDF) is available to ensure all clearances are completed. Please contact the Student Medical Services Department for questions about which clearances are still outstanding.

Take the American College Health Association National College Health Assessment Survey today. We want to know what you think about the health and well-being of our campus community. Survey opens October 4 – October 18, 2021. Please see the attached flyer and and you can contact Heather Burt at to arrange and pick up a swag gift after the completion of the survey. The website to find out more on ACHA NCHA

Take the Survey for American College Health Association National College Health Assessment

Health Promotion and Education Virtual Programs

Stay busy and focused with fun and relaxing virtual activities.

As we continue to work our way through the COVID-19 pandemic it’s important to stay busy and focused on your goals. While school activities and assignments may take up much of your time, it’s equally as important to carve out time for fun and relaxation. This helps the mind and body repair and rejuvenate allowing you to hit the books with added energy and clarity

The list below contains a few ideas to get you started.

  • Stay Informed:
    • Stall Talks: Distributed across campus, Stall Talks contain a variety of topics related to physical health, mental health, overall well-being, health screenings, relaxation tips and more. Updated monthly and archived online.
    • Wellness News: The SHWP biweekly newsletter that’s jam packed with campus information, fun activities and much more. Check out the past issues and sign up to receive them via email.
    • Sign up for SHWP communications: We’ll alert you to upcoming events, send you the biweekly newsletter and keep you connected with campus and virtual services here to help you be the best you can be!
    • Follow us on Instagram: @UHH_SHWP

Hours and Operations

Immunization Clinic

Tb test and all Immunization will be by appointment only. Please call our office to schedule an appointment and bring exact cash.

Please call us at (808) 932-7369 to make an appointment.


Pharmacist available:
Thursday 8:00 am - 4:30 pm & Friday 11:30 am - 12:00 pm and 1:00 pm -04:30 pm

Phone: (808) 932-7807 Fax: (808) 932-7808

Medical Clinic

Telehealth appointments are based on the needs of our patients. Please call Student Medical Services at (808) 932-7369 to make an appointment or if you have any questions.

Monday-Friday 8 a.m. to 4:30 p.m closed 12 p.m. to 1 p.m. every day for lunch and closed Saturdays Sundays and State Holidays

If you need medical care when the clinic is closed, please call

Hilo Medical Center, located about four miles from campus, provides 24-hour emergency care.

Holiday Closures

Our office will be closed in observance of the following holidays:

Day Date Holiday
Thursday November 25, 2021 Thanksgiving Day
December 20, 2021 - January 4, 2021 Provider on Vacation
Friday December 24, 2021 Christmas Day

Student Insurance

All students are strongly encouraged to purchase medical insurance. The University of Hawaiʻi offers a student insurance plan. The Student Health Insurance information and application is available online at HMSA's student portal . You may also call HMSA at 1 (800) 620-4672.

Insurance Notice:
Please be advised, if your health insurance requires a deductible or copay and is used for an appointment you will receive a bill.

TB Clearance and Immunization Clinic

TB screening and Immunization Clinic will be by appointment only. Please call our office to schedule an appointment and bring exact cash. (TB screening must be done before live vaccines.)

  • TB risk assessment screenings are free.
  • However if a TB skin test is needed please see the out of pocket cost below.
  • TB skin test is $8.
  • Two-step TB skin test is $16.
  • Feel free to call our office to discuss the two-step process.

Also, the Dept. of Health provides free TB screening on Mondays from 1:00 to 2:00 p.m. Their phone number is (808) 974-6025 to confirm location (75 Aupuni Street, Hilo State Building).

Please refer to the Immunizations page for more information and Immunization prices.

Important Notice to Post-Secondary School Students:
Please be advised the Hawaiʻi Department of Health has updated the required immunizations to attend all Post-secondary Institutions. For Fall 2020, the required health clearances are TB clearance, 2 MMR (Measles, Mumps, Rubella) and MMR titers will no longer be acceptable, 2 Varicella (Chicken Pox) or Varicella Titer result which has been signed off by your physician is acceptable, 1 Tdap (Tetanus, Diphtheria, Acellular Pertussis) on or after the age of 10 and 1 Meningococcal (MCV) on or after the age of 16 and it is your first time dorming on campus and you are a student under 21.

HIV/Hepatitis C Testing

  • Free, confidential, monthly HIV and Hepatitis C testing- conducted by the HIV/AIDS Foundation, testing will be done off-site, at the HiHaf offices. For further information please refer to the HiHaf Schedule Fall 2020 - Spring 2021

2020 Testing Dates

Fall 2020

  • October 5
  • November 2
  • December 7

Spring 2021

  • February 1
  • March 1
  • April 5
  • May 3
  • Free HIV, STD, Hepatitis B & C testing at Waiakea Health Center (STD also) - (808) 974-4247
  • HIV/AIDS Foundation - (808) 982-8800

Family Planning Health Care

Our Nurse Practitioner, DR. Heather Hirata , DNP, MSN, BSN, APRN-Rx, FNP-BC, is available for Family Planning healthcare.

The Family Planning Health Clinic, located within the Student Medical Services office, offers pelvic exams, Pap smears, pregnancy testing, testing and treatment for sexually-transmitted diseases and urinary tract infections, contraception (birth control pills, Depo-Provera® shot, Ortho Evra patch, or free condoms), and the morning-after pill (must be taken within 5 days after unprotected intercourse), and counseling for the development of reproductive life plans.

Services for males include exams, STD testing and treatment, free condoms, and counseling for the development of reproductive life plans.

Appointments for Family Planning can be scheduled by calling (808) 932-7369.


All medical records at the SMS are strictly confidential and will not be released to anyone without your consent. You may view or print our Patient Rights and Responsibilities & Notice of Privacy Practices.

Nine pharmacists stand behind a counter with a sign which reads Student Medical Services PharmacyUH Hilo Student Medical Services Pharmacist and Staff