Student Medical Services

UH Hilo Student Medical Services

About Student Medical Services

The University of Hawaiʻi at Hilo's Student Medical Services (SMS) is located in Campus Center Room 212 above Campus Center Dining Hall. Office staff are available during business hours Monday-Friday, from 8am-12pm, and from 1pm - 4pm. Student Medical Services is closed for lunch 12-1pm and closed Saturdays, Sundays, and State holidays.

Students can call our office to make an appointment, please be advised we do not make appointments via email and/or discuss private medical information via email.

Please do not mail in , email or file drop any health clearances to our office . We cannot process the health clearances. All health clearances should be submitted to Med+Proctor as soon as possible to avoid delay in registration and attendance. Call at (808) 932-7369 or at (808) 932-7364.

(808) 932-7369

(808) 932-7368

Campus Center and Bookstore, room 212


Important Notices

Important Notice

Dr. Heather Hirata DNP will not be available on the following dates, please plan accordingly; (May 9,2024 to May 22 , 2024) Please call to make an appointment for after she returns.

Health Clearance Requirements

Know the vax before you enroll…

State of Hawaiʻi law mandates that certain health requirements be cleared before students can enter into postsecondary institutions. View the UH Health Requirements.

All incoming students are required to use Med+Proctor to submit medical/immunization records

Submitting this information is easy!

  • Step 1: Register on UH Hilo Health Requirements Page
    • Click on Med+Proctor and click "Register for a new account" to start. Type in your school email address to get started and follow the directions to register a new account.
  • Step 2: Download
    • Fill out any required personal information. Download the required forms and follow the directions provided.
  • Step 3: Upload
    • Log back in to your Med+Proctor account and upload a copy of your forms. Make sure your forms are complete and legible. You will receive an email confirmation once the forms have been reviewed.

Image of Med Proctor Requirements

TIP: If you are getting an error message when trying to upload to Med+Proctor make sure you are using this link to sign in UH Hilo Health Requirements Page.

Med+Proctor process:

  1. Here is the SSO link from the UH Website. Best thing to do is bookmark that page!
  2. Students will receive a message once they've uploaded the documents that their documents have been received and are pending review.
  3. Review time is typical 24-48 hours but could be longer
  4. Students receive an email once they are verified.
  5. If you do not receive an email that you are verified and have outstanding requirements, you can log into your account and view them.
  6. You will receive weekly emails letting you know you are non-compliant and need to log into your account to view your missing requirements.

Please use the chat feature in Med+Proctor to discuss any issues, UH Hilo Student Medical Services cannot process the health clearances

  • Common Issues: TIP: If you are getting an error message when trying to upload to Med+Proctor make sure you are using this link to sign in UH Hilo Health Requirements Page
  • Personal Information Missing: Means your name is not on the document you uploaded. Your name and birthdate need to be on the documents and visible
  • Date Missing: Date of information provided needs to have month, day, year.
  • Missing Vaccine Requirement: Health requirement is either missing or unacceptable. Timing of the vaccines submitted should be the same as UH system health clearances forms must be met for the health clearance to be acceptable

It is best to complete any health requirements you can as soon as possible and to use the UH System Health Clearance form (PDF) when completing the health requirements. This will assure that your medical provider is documenting the correct clearances and/or administering the correct health clearances needed.


We offer many services to students for their health care needs including but not limited to:
(Please be aware masks are required in the Medical Clinic)

Medical Clinic In-person and Telehealth Appointments:

  • TB Risk Assessments and TB skin tests
  • Immunizations
  • Health Advice
  • First Aid
  • Illness
  • Injury
  • Depression
  • Anxiety
  • Allergies
  • Colds and Cough
  • Infections
  • Insect Bites
  • Conjunctivitis
  • Rashes
  • Bladder Infections
  • Flu, COVID-19, and Strep Testing and Treatments
  • Health Education and Counseling
  • Sprains, Strains and Sport Injuries.

Family Planning In-person and Telehealth appointments:

  • The Management, Change, or Starting of Birth Control
  • Birth Control Methods available:
    • Pill,
    • Patch,
    • Ring,
    • Depo shot,
    • Nexplanon,
    • Mirena IUD,
    • Kyleena IUD, and
    • Paragard IUD
  • Plan B
  • STI Testing & Treatment
  • Urinary Tract and Vaginal Infection Testing & Treatment
  • Free Condoms

Telehealth Appointments

All Telehealth appointments require the completion of the Telehealth Informed Consent (PDF) and sent before your appointment using UH File Drop to recipient:, Fax: (808) 932-7368, or mail to UH Hilo Student Medical Services 200 W. Kawili street, Campus Center Room 212, Hilo, HI 96720.

We appreciate your understanding of the adjustments in Student Medical Services operations while we all assist with helping to prevent the possible spread of COVID-19 here at University of Hawaiʻi at Hilo. As a reminder please follow the CDC guidelines for personal hygiene and social distancing .

Hours and Operations

Important Notice

Dr. Heather Hirata DNP will not be available on the following dates, please plan accordingly; (May 9,2024 to May 22 , 2024) Please call to make an appointment for after she returns.

Medical Clinic

Telehealth appointments are based on the needs of our patients. Please call Student Medical Services at (808) 932-7369 to make an appointment or if you have any questions.

Monday-Friday 8 a.m. to 12 p.m; 1pm - 4pm. Closed 12 p.m. to 1 p.m. every day for lunch and closed Saturday, Sunday, and State holidays.


Pharmacist available:
Monday 8:00 am - 12:00 pm
Tuesday & Thursday 8:00 am - 4:30 pm
Closed for lunch 12pm - 1pm

Phone: (808) 932-7807 Fax: (808) 932-7808

If you need medical care when the clinic is closed, please call

Hilo Medical Center, located about four miles from campus, provides 24-hour emergency care.

Holiday Closures

Our office will be closed in observance of the following holidays:

Day Date Holiday
Friday August 18, 2023 Statehood Day
Monday Sept 4, 2023 Labor Day
Friday Nov 10, 2023 Veterans' Day
Thursday Nov 23, 2023 Thanksgiving
Monday Dec 25, 2023 Christmas
Monday Jan 1, 2024 New Year's Day
Monday Jan 15, 2024 Dr. Martin Luther King, Jr. Day
Monday Feb 19, 2024 Presidents' Day
Tuesday March 26, 2024 Prince Jonah Kūhiō Kalaniana'ole Day
Friday March 29, 2024 Good Friday
Monday May 27, 2024 Memorial Day
Tuesday June 11, 2024 King Kamehameha I Day
Thursday July 4, 2024 Independence Day

TB Clearance and Immunization Clinic

TB screening and Immunization Clinic will be by appointment only. Please call our office to schedule an appointment and bring exact cash. (TB screening must be done before live vaccines.)

  • TB risk assessment screenings are free.
  • However if a TB skin test is needed please see the out of pocket cost below.
  • TB skin test is $13.
  • Two-step TB skin test is $26.
  • Feel free to call our office to discuss the two-step process.

Also, the Dept. of Health provides free TB screening. Call the Dept. of Health at (808) 974-6025 to schedule an appointment.

Please refer to the Immunizations page for more information and Immunization prices.

Immunization Clinic

Tb test and all Immunization will be by appointment only. Please call our office to schedule an appointment.

Please call us at (808) 932-7369 to make an appointment.

Family Planning Health Care

Our Nurse Practitioner, DR. Heather Hirata, DNP, MSN, BSN, APRN-Rx, FNP-BC, is available for Family Planning healthcare.

The Family Planning Health Clinic, located within the Student Medical Services office, offers pelvic exams, Pap smears, pregnancy testing, testing and treatment for sexually-transmitted diseases and urinary tract infections, contraception (birth control pills, Depo-Provera® shot, Ortho Evra patch, or free condoms), and the morning-after pill (must be taken within 5 days after unprotected intercourse), and counseling for the development of reproductive life plans.

Services for males include exams, STD testing and treatment, free condoms, and counseling for the development of reproductive life plans.

Appointments for Family Planning can be scheduled by calling (808) 932-7369.

HIV/Hepatitis C Testing

  • Free, confidential, HIV and Hepatitis C testing is conducted by Kumukahi Health & Wellness, testing is done on-campus every last Monday of the Month from 12pm-4pm in CC-306, or at the Kumukahi offices - To schedule an appointment call (808) 982-8800 or schedule a test .

  • Free HIV, STD, Hepatitis B & C testing also available at Waiakea Health Center - (808) 974-4247

Student Insurance

All students are strongly encouraged to purchase medical insurance. A University of Hawaiʻi endorsed student health insurance plan is available for regular registered students taking six or more credits. The Student Health Insurance information and application is available online at HMSA's student portal or call HMSA at 1 (800) 620-4672. You may also pickup a brochure in the Student Medical Services office. International students on non-immigrant visas must have proof of health insurance and present such proof to the international student advisor prior for registration.

Insurance Notice:
Please be advised, if your health insurance requires a deductible or copay and is used for an appointment you will receive a bill.


All medical records at the SMS are strictly confidential and will not be released to anyone without your consent. You may view or print our Patient Rights and Responsibilities & Notice of Privacy Practices.

Nine pharmacists stand behind a counter with a sign which reads Student Medical Services PharmacyUH Hilo Student Medical Services Pharmacist and Staff