Auxiliary Services

Auxiliary Services supports a range of campus services related to operations and logistics. Select a service below to get started or to find the right point of contact.

On this page:

Keys & Locks

How to Request and Pick Up Keys

Key Requests

1. Complete the key request form ( PDF)
2. Submit a signed and completed key request form in person or by email:
   • In Person
     • Auxiliary Services
       Parking Office Window
       Building 300-101
       Monday-Friday 9:00am-3:00pm
       
   • By Email
   • Subject: Key Request
     Email: UHHAuxsv@hawaii.edu

Please follow the submission instructions to ensure your key request is received and fulfilled.

Key Pick Up

An email will be sent once key(s) are ready for pick up at:

• A Photo ID and Signature of the key holder is required.
• If multiple keys are required for a particular room, advance notice is appreciated, so that a sufficient number of keys can be ready.
• Re-keying of locks is done on a case by case basis at program expense.
• Lock or key problems can be reported via a Work Order Request.
• If immediate access/securing is needed call 932-7009 (7:45am - 4:30pm).
• For after hours questions/problems call Security at 974-7911 or ext 7911.

Procedures for Reporting Lost/Stolen Keys

To report lost/stolen UH Hilo keys, complete the Procedures for Reporting Lost/Stolen UH Hilo Keys form ( PDF).

• Report lost/stolen keys to the signing authority on your original key request form, or your supervisor, department head etc.
• File a UH Hilo Security and/or police report
• Lost keys that are found will be returned to the owner, if they can be identified
• If locks need to be replaced or re-keyed, you may be liable for the charges
• To obtain replacement keys, a new key request authorization form is required. Each replacement key costs $2.00
• Personal keys (as all other items) are turned into the UH Hilo's Lost and found, located in the Campus Center.

Mail Services Center

Hours of operation are 8am-4pm.

The University Mail Services Center window, building 300-102, is open Monday through Friday, from 8:00 a.m. - 4:00 p.m. with the exception of weekends and holidays. Mail is taken to the post office daily at 3:00 p.m. with the exception of weekends and holidays. Inter-campus mail is delivered and collected between 10:30 a.m. and 2:00 p.m.

The Mail Services Center provides USPS services such as First Class, Priority, Express, Insured, Certified with Return Receipt, Business Reply, Standard or International mailings, and Bulk mailings. Most USPS forms and package types are available. There are size and weight requirements for different types of mail. To avoid delivery delays in mailing, call the Mail Services Center at (808) 932-7861 or email uhhmail@hawaii.edu with questions or before doing a large mailing. Regulations require us to certify your mailing list prior to printing labels for bulk mailings. Services, such as Business Reply, also have requirements for use. Please contact us for details.

Personal mail can be mailed out through the UH Hilo Mailcenter with proof of a current and validated UH Hilo student, faculty, or staff photo ID for any mailings over 13 ounces. Personal mail that requires a custom form for International or US Territory are no longer accepted at the UH Hilo Mail Service Center. You may use your own stamps or purchase metered stamps at the window. We accept cash, check and credit cards.

Vendors, such as UPS , FedEx , etc. deliver at various times throughout the day. When expecting a perishable item, please inform us at (808) 932-7861. To ship out, other than USPS, contact the vendor directly to provide the necessary information then have them pick up the item at the UH Hilo Mail Service Center. For FedEx, please call 1-800-463-3339 to schedule a pick up.

UH Hilo only accepts UH related packages and mail. Do not send your personal mail to UH Hilo.

Motor Pool Rental

See the Motor Pool web site.

Motor Pool Requests

1. Read the Terms and Conditions of using UH Hilo motor pool vehicles. Authorized drivers and approving program are responsible for passenger and vehicle safety.
2. Complete the Vehicle request form ( PDF)
3. Submit a signed and completed Vehicle Request form in person or by email:
   • In Person
     • Auxiliary Services
       Parking Office Window
       Building 300-101
       Monday-Friday 9:00am-3:00pm
       
   • By Email
   • Subject: Motor Pool Request
     Email: UHHMP@hawaii.edu

Please follow the submission instructions to ensure your vehicle request is received and fulfilled.

RISO clubs need to pay cash at the time they make a reservation. All van drivers are required to complete the van training program, prior to being allowed to drive. For weekend use, keys need to be picked up before 3:00pm on Friday. Vehicles cannot be used prior to the allotted time, as others may have them reserved. Vehicles are to be returned to the Motor Pool Parking stalls or the closest available stall in the area. A Motor Pool Rental Permit to Park is available for those who need to park their personal vehicle.

Van Driver Certification

In order to drive a University vehicle for a class, club, or job, you must first obtain a Van Driver Certification. This is a 2.5 hour zoom course with videos, writing prompts, group discussions and a 20 question quiz.

Upcoming Classes for Spring 2026

Certification is good for the duration of your time at the University.

Campus Parking

UH Hilo is currently operating under a temporary administrative parking program.

• Paid parking permits are not required during Standard Parking Hours (6:00 a.m. – Midnight)
• Overnight parking (Midnight – 6:00 a.m.) does requires an approved permit or pass.
• Housing, ADA, safety, and restricted-area rules remain enforced.

For parking hours, permits, passes, citations, and appeals, and more, visit UH Hilo Campus Parking.

Telephone Services

Moves, adds, and changes require a DAGS Telecom Request ( PDF). Internal work, such adding a jack, requires a University Telecom Request ( Word document). To better determine what is needed, call 932-7009. Phone repairs may be called in to 932-7009 or reported via the Work Order Request website.

Telephones will be authorized for all full-time professional staff members but where possible staff will share extensions by use of a key system. All other staff will share extensions. Installation of dedicated lines for faxes and modems will be restricted to Administrative Units/Programs (Colleges, Student Services, Library, etc.).

Work Order Requests

Requests for janitorial, grounds, or maintenance/repair services can be made at the Work Order Request web site. For emergencies, call the office at (808) 932-7009 and then followup with a Work Order Request. Programs are responsible for their own logistics but assistance is considered on a case by case basis.

Vehicle Acquisition Requests

If you are wanting to acquire (buy, lease, accept donation, etc.) a vehicle, you must first fill out the vehicle acquisition request form ( PDF). Have the account’s principal investigator (PI) sign the forms. Use the "Cost Comparison Form ( PDF)" to demonstrate you’ve considered other alternatives and how they don’t apply. When forms are complete, route through Auxiliary Services.