Information Technology Services

Information Technology Services

(UH Hilo ITS)

We are here to be your technology experts. If we do not immediately have the answer, we will get you to the expert or research it for you. Our contact information and hours are posted below. If you ever have any questions or need assistance, we are only a click away.

Mission: We support and empower the UH Hilo faculty, staff, students, and surrounding communities through informative training, open collaboration, creative solutions, dependable services, and reliable systems to improve the productivity and quality of life for current and future generations.

Vision: To lead UH Hilo in technical solutions and services.


Help Desk

The UH Hilo ITS Help Desk is a one-stop-shop for all of your technology needs. We support computers, printers, VoIP phones, and classroom audio/video systems, just to name a few. When you have a questions, feel free to look through our Frequently Asked Questions (FAQ) to see if we already have an answer.

Contact us:

  • Submit a Help desk ticket
  • Send an email to uhhhelp@hawaii.edu
  • Chat with us
  • Give us a call at (808) 932-7040
  • Swing by our office at the Computing Center in the Business Education Building room 102

Classroom Technology

The Classroom Technology team is responsible for the installation and support of the various classrooms, meeting rooms, and live events around campus. Audio and video technologies are always advancing. This forces us to continue to make improvements in classrooms around campus as technology becomes dated.

If there are questions regarding the audio and video across campus, please submit a Help Desk ticket and our friendly team will be available to assist.


Infrastructure

The Infrastructure team engineers and supports our wired network, Wi-Fi, and data centers for the UH Hilo campuses. This team works closely with the UH System Technology Infrastructure team to assure the various business systems communicate to each other and out to the internet.


Reporting

The ITS Reporting group supports campus administrative offices by providing data reporting and extraction services from Banner, our Student Information System (SIS), and Operational Data Store (ODS) databases. We set up on-demand reports using ReportServer and assist with data mapping for external vendor software integrations, ensuring smooth operation and data integrity. For inquiries, please submit a ticket.