Skip to content
OCT Help Desk
UH Hilo Home > Faculty & Staff > Office of Campus Technology > Help Desk
Enter your email address and the TR# of the Trouble Report for which you would like to see the status.
The TR# is the unique number assigned to the Trouble Report that you file. When you submit a Trouble Report, a confirmation page displays this number and a confirmation email containing the TR# is sent to the email you provided. If you didn’t write down the number and you have lost or not received the confirmation email, contact the UH Hilo Help Desk.
Call 911 (or 9-911 from a campus phone) for a police, fire, or medical emergency. See the Actions to be Taken During Specific Emergencies. For general emergency info, read up on the Emergency Preparedness Information.
Campus Security, (808) 974-7911 or 7911 from a campus phone.
We also encourage you to submit a Silent Witness report if you wish to remain anonymous and it's a non-emergency safety or security concern.
The safety of the community and its members is very important to us. If you become aware of a situation that you believe may pose a threat, please submit a Student of Concern form to the UH Hilo Care Team.
If you are having a medical emergency and require immediate assistance, please call 911.
If you need non-emergency health services or assistance, please contact the Student Medical Services at (808) 932-7369.
Contact the Hawaiʻi County Civil Defense at (808) 935-0031.
See the UH Hilo Emergency Operations Plan and visit the Hawaiʻi County Civil Defense website.
Counseling Services main office (808) 932-7465 or 7465 from a campus phone.
Office hours are 7:45am - 4:30pm, Mondays through Fridays (except holidays). Emergencies or crises are handled as expediently as possible by an available counselor.
If you need assistance on an emergency or crisis basis outside of office hours: