Information Technology Services

Problem Description Examples

When requesting services from the UH Hilo Help Desk, the more detail provided in the description will help with efficiency when addressing the issue. Below are a few examples to illustrate helpful issue descriptions.

Issue Type Issue Helpful Issue Description
Computer Issue "My computer isn't working." "My work laptop (Dell Latitude 3550) is not turning on. I tried pressing the power button several times, but there's no response. The issue started this morning after I disconnected it from the charger."
Printing Issue "Can't print." "I'm unable to print from my office desktop computer to the HP LaserJet Pro 500 MFP printer in the Computing Center in Room 102. I receive an error message saying 'Printer not found.' This started after the recent software update."
Internet Issue "Internet is slow." "The Wi-Fi connection in the library is very slow. It takes a long time to load webpages and stream videos. This issue has been occurring for the past two days, and I've noticed it affects multiple devices, including my laptop and smartphone."
Phone Issue "Phone is broken." "My desk phone is not receiving incoming calls. The display shows 'No service,' and I cannot make outgoing calls either. This issue started yesterday afternoon."