Problem Description Examples
When requesting services from the UH Hilo Help Desk, the more detail provided in the description will help with efficiency when addressing the issue. Below are a few examples to illustrate helpful issue descriptions.
Issue Type | Issue | Helpful Issue Description |
---|---|---|
Computer Issue | "My computer isn't working." | "My work laptop (Dell Latitude 3550) is not turning on. I tried pressing the power button several times, but there's no response. The issue started this morning after I disconnected it from the charger." |
Printing Issue | "Can't print." | "I'm unable to print from my office desktop computer to the HP LaserJet Pro 500 MFP printer in the Computing Center in Room 102. I receive an error message saying 'Printer not found.' This started after the recent software update." |
Internet Issue | "Internet is slow." | "The Wi-Fi connection in the library is very slow. It takes a long time to load webpages and stream videos. This issue has been occurring for the past two days, and I've noticed it affects multiple devices, including my laptop and smartphone." |
Phone Issue | "Phone is broken." | "My desk phone is not receiving incoming calls. The display shows 'No service,' and I cannot make outgoing calls either. This issue started yesterday afternoon." |