Educational Technology, Support, and Training for Faculty
For general computer issues and software support, please contact the UH System ITS Help Desk.
24 hours a day, 7 days a week
Open during all holidays
UH System - Computer Help Desk
Phone: (808) 956-8883
Toll Free: (neighbor isles) (800) 558-2669
Fax: (808) 956-2108
UH ITS Help Desk Live Chat support is available Monday - Friday, 8:00am to 3:00pm (excluding holidays).
Quick Access - Recommended Educational Technology Tools
Below are quick access buttons to the most commonly used and recommended tools. Familiarizing yourself with these tools will help provide a smooth transition to delivering your course(s) online.
Zoom Guides, Toolkit,
IDAP Setup in Laulima
IDAP Textbook Setup
ScreenPal (formerly Screencast-O-Matic)
Screencasting with ScreenPal
Microsoft Office 365
Microsoft Office 365 Info,
Training, and Tutorials
Adobe Acrobat Professional
Using Adobe Acrobat
Distance Learning Office Setup and Related Technology
DL Office Setup (VPN, Call Forward, VM to Email)
Distance Learning Office Setup - Campus and Home
Recommended Computer Specs (DL optimized specs)
Computer Recommendations with Specifications
Wi-Fi Access (maps, issues, logins)
UH Hilo Wi-Fi Map, eduRoam, and
Wireless Passthrough information
Remote Learning Resources
Learn about the latest UH System news, distance learning tips and tricks, and answers to commonly asked questions about distance learning.
- UH System Site Licensed Software - including MatLab, Impatica, and more.
- UH Hilo Site Licensed Software
- Streaming Video Resources (log-in required) - Mookini Library provides a number of streaming resources in numerous subject areas, including humanities, social sciences, psychology, business, natural sciences, health, and many more.
- Turnitin is the leading originality checking and plagiarism prevention service used by millions of students and faculty, and thousands of institutions worldwide.
Wahi Pāpaho Media Commons at Mookini Library
Wahi Pāpaho Media Commons
Loanable Technology (laptops, cameras, wi-fi hotspots, and more)
and Services (multimedia)
Loanable Technology from Wahi Pāpaho Media Commons
Still need assistance?
If you have tried the links above, and still cannʻt find what you're looking for, email the UH Hilo Distance Learning Team at email@example.com