Educational Technology, Support, and Training for Faculty
On this page:
Computer Assistance
For general computer issues and software support, please contact the UH System ITS Help Desk.
24 hours a day, 7 days a week
Open during all holidays
UH System - Computer Help Desk
Phone: (808) 956-8883
Toll Free: (neighbor isles) (800) 558-2669
Fax: (808) 956-2108
Email: help@hawaii.edu
UH ITS Help Desk Live Chat support is available Monday - Friday, 8:00am to 3:00pm (excluding holidays).
Quick Access - Recommended Educational Technology Tools
Below are quick access buttons to the most commonly used and recommended tools. Familiarizing yourself with these tools will help provide a smooth transition to delivering your course(s) online.
Zoom
Zoom Guides, Toolkit,
and Tutorials
Lamakū Help
Lamakū Tutorials
for Faculty
Laulima Help
Laulima Tutorials
for Faculty
IDAP Setup in Laulima
IDAP Textbook Setup
in Laulima
Google Meet
Google Meet
Tutorials
ScreenPal (formerly Screencast-O-Matic)
Screencasting with ScreenPal
(formerly Screencast-O-Matic)
VoiceThread
Engage Students
with VoiceThread
Microsoft Office 365
Microsoft Office 365 Info,
Training, and Tutorials
Adobe Acrobat Professional
Using Adobe Acrobat
for Accessibility
Integrating Third-party Tools or Add-ons into Your Online Course
To help faculty better protect themselves and students when using third party online tools, UH Information Technology Services reviews these tools and provides a spreadsheet with extensive information. The ITS Approved Third Party Online Tools or Microservices review provides information that includes privacy, accessibility, cost, and important notes.
Don’t see a tool you are interested in using on the ITS Approved Third Party Online Tools or Microservices list? Submit your tool for review.
For questions about the approved tool list, contact the UHOIC at uhoic@hawaii.edu.
Distance Learning Office Setup and Related Technology
DL Office Setup (VPN, Call Forward, VM to Email)
Distance Learning Office Setup - Campus and Home
Recommended Computer Specs (DL optimized specs)
Computer Recommendations with Specifications
Wi-Fi Access (maps, issues, logins)
UH Hilo Wi-Fi Map, eduRoam, and
Wireless Passthrough information
Additional Online Learning Resources
Learn about the latest UH System news, distance learning tips and tricks, and answers to commonly asked questions about distance learning.
Multimedia
- UH System Site Licensed Software - including MatLab, Impatica, and more.
- UH Hilo Site Licensed Software
- Streaming Video Resources (log-in required) - Mookini Library provides a number of streaming resources in numerous subject areas, including humanities, social sciences, psychology, business, natural sciences, health, and many more.
- Turnitin is the leading originality checking and plagiarism prevention service used by millions of students and faculty, and thousands of institutions worldwide.
Loanable Technology
Distance Learning Faculty Loanable Technology
Distance Learning Loanable Technology has equipment available for faculty of UH Hilo for flexible loan periods:
- Camera kits and accessories.
- Audio recording equipment and accessories.
- Course development devices such as laptops and iPads.
- Video editing software on laptops is also available.
For reservations, questions, or to arrange for a demo, contact hilohits@hawaii.edu.
Wahi Pāpaho Media Commons at Mookini Library
Media resources are available through Wahi Pāpaho Media Commons:
Still need assistance?
If you have tried the links above, and still canʻt find what you're looking for, email the UH Online Innovation Center at uhoic@hawaii.edu
Updated 02/28/24