UH Hilo Distance Learning

Educational Technology, Support, and Training for Faculty

Computer Assistance

For general computer issues and software support, please contact the UH System ITS Help Desk.

24 hours a day, 7 days a week
Open during all holidays

UH System - Computer Help Desk
Phone: (808) 956-8883
Toll Free: (neighbor isles) (800) 558-2669
Fax: (808) 956-2108
Email: help@hawaii.edu

UH ITS Help Desk Live Chat support is available Monday - Friday, 8:00am to 3:00pm (excluding holidays).

Quick Access - Recommended Educational Technology Tools

Below are quick access buttons to the most commonly used and recommended tools. Familiarizing yourself with these tools will help provide a smooth transition to delivering your course(s) online.

Distance Learning Office Setup and Related Technology

Remote Learning Resources

Learn about the latest UH System news, distance learning tips and tricks, and answers to commonly asked questions about distance learning.


  • UH System Site Licensed Software - including MatLab, Impatica, and more.
  • UH Hilo Site Licensed Software
  • Streaming Video Resources (log-in required) - Mookini Library provides a number of streaming resources in numerous subject areas, including humanities, social sciences, psychology, business, natural sciences, health, and many more.
  • Turnitin is the leading originality checking and plagiarism prevention service used by millions of students and faculty, and thousands of institutions worldwide.

Wahi Pāpaho Media Commons at Mookini Library

Still need assistance?

If you have tried the links above, and still cannʻt find what you're looking for, email the UH Hilo Distance Learning Team at uhhilodl@hawaii.edu

Updated 03/22/23