UH Hilo Distance Learning

Technology Services and Support

Computer Hardware and Software Support

The Information Technology Services (ITS) Help Desk will attempt problem resolution for up to one hour for unsupported operating systems, software, or computing devices, within the limits of the collective knowledge of the ITS Help Desk staff. This “best effort” support does not include reinstallation of operating systems or configuration/setup of software (only basic installation).

Phone and Email Support:

24 hours a day, 7 days a week
Open during all holidays

UH System - Computer Help Desk Phone: (808) 956-8883
Toll Free: (neighbor isles) (800) 558-2669
Fax: (808) 956-2108
Email: help@hawaii.edu

UH ITS Help Desk Live Chat support is available Monday - Friday, 8:00am to 3:00pm (excluding holidays).

Get solutions to the most commonly asked questions for tools, including Google, Laulima, Multimedia, and other miscellaneous tools like Turnitin, VoiceThread and Zoom.

Campus Wi-Fi and DUO Authentication Help

The Office of Campus Technology (OCT) Help Desk will assist students with Wifi connectivity and DUO Multi-Factor Authentication (MFA) login issues.

Contact Information
Phone: (808) 932-7040
Fax: (808) 932-7019
Email: uhhhelp@hawaii.edu

Loanable Technology

The Edwin H. Mookini Library’s Wahi Pāpaho Media Commons offers loanable technology (laptops, computer accessories, cameras, and more), as well as access to media editing stations and media production rooms.

Contact Information
Phone: (808) 932-7286
Email: mookini@hawaii.edu

Hours: Current Library Hours

Updated 08/16/23