Library Forms

On this page:

Instruction Request

The Library offers:

  • tours of collections & services
  • information literacy skills assignment
  • hands-on instruction in the use of library resources

Instruction Request

Circulation Appeal

Use this form to appeal an outstanding obligation listed on your Library account

Appeal Process:

  1. Your appeal will be reviewed by the Head of Access Services or a designee, who will review your comments and consider all appropriate facts. The decision will be forwarded to you within ten (10) working days.

Circulation Appeal Form

  1. If you feel that you have additional and pertinent information to support your appeal, you may request that your appeal be reconsidered. Resubmit the appeal with the additional information to the Circulation desk. Your appeal will be reviewed and the decision will be forwarded to you within ten (10) working days and will be final.

Audiovisual Equipment Request

Audiovisual equipment is available for loan to University of Hawaiʻi at Hilo (UH Hilo) and Hawaiʻi Community College (Hawaiʻi CC) faculty and staff for university-related activities.

  • Priority is always given to requests for instructional use of the equipment with requests handled on a first-come, first-served basis.
  • A minimum 4 days advance notice is required in order to guarantee service.
  • Please call (808) 932-7008 for service or if you have any questions.

Equipment must be picked up and returned to the Library Circulation Desk during library hours.

Equipment Responsibility:
Faculty/staff are responsible for the proper care and handling of loaned audiovisual equipment. In the event of theft or damage, the individual or academic unit will be charged for repairs and/or replacement.

Audiovisual Equipment Request

Database Troubleshooting

The most common difficulties when trying to access databases (Academic Search Complete, JSTOR, ScienceDirect, etc.) and online journals are:

  • You must have registered your ID with the Circulation Desk this semester.
  • Your internet browser must accept cookies.
  • You must temporarily disable pop-up blockers.
  • Your browser (try Firefox instead of Internet Explorer).
  • Clear your browser's cache (if you don't know how to do this, type "clear cache" and your browser name into Google).

If you are still having difficulties accessing resources, please fill out this form. A librarian will contact you within two (2) working days (excluding weekends and holidays). You can also call (808) 932-7296 to talk to a librarian.

Database Trouble Report


Faculty, staff, and students of UH Hilo and Hawaiʻi CC are welcome to submit questions to Reference staff. Others will be assisted if requests concern UH Hilo, Hawaiʻi CC, unique resources, or government documents held by the Mookini Library.

We will answer short questions like those you might ask at a reference desk. Get individualized help for more in-depth research with our Book-a-Librarian service. If your question is not related to library research, we will put you in touch with the appropriate UH service department.

Ask a Librarian

You will receive an answer within two (2) working days (excluding weekends, holidays, and campus closures).

If you are unable to use this form, address your question to

If you prefer to speak to a reference librarian or if you need further assistance, please call (808) 932-7296.


Librarians are available for individual appointments for UH system students, faculty, and staff.

Keep in mind that librarians are sometimes available in the evenings and on Sundays, too!

You will receive an answer within two (2) working days (excluding weekends, holidays, and campus closures).

Your requested days/times should be at least three (3) working days after you submit the form. (We cannot schedule appointments for the same day or the next day.)

Book a Librarian

Book-a-Librarian Feedback

Please help us by honestly providing feedback about your Book-a-Librarian experience. We have dozens of these appointments every semester, so unless you choose to provide identifying information, this feedback will be anonymous.

Book a Librarian Feedback