Instructional and Student Support Specialist (STAR Program Specialist), PBA (#96809) Position Description
The application collection portion of the recruitment for this position vacancy has concluded.
UH Hilo, Student Affairs, Office of the Registrar, full-time permanent, to begin approximately November 2024, pending position clearance and availability of funding.
Duties
Provide timely and exceptional customer service to all students, university community, and external constituencies. Information provided to internal and external constituencies must be released in accordance with Federal law, UH System and office policies. Coordinate accurate student record creation and maintenance for all academic levels at UH Hilo. Demonstrate professionalism and consistently contribute as an effective member of the Office of the Registrar and the Division of Student Affairs. Provide accurate information pertaining to enrollment certifications, degree verification or enrollment histories to all students and other constituencies following federal law and University policies and procedures. Assist with building and maintaining STAR. Review Curriculum change information for courses and programs as they may impact STAR programs. Provide general STAR training for STAR users including administrators, faculty, staff, and students. Manage student’s schedules, timesheets, salary tracking, etc. Manage front office day to day operation and coverage. Run and process semester reports to help ensure accuracy of student records within the Office of the Registrar. Oversee and manage the university transcript process. Make smooth and appropriate referrals to appropriate university departments or staff. Monitor and evaluate systems and procedures, recommend and implement changes to improve delivery of office services and improve student retention. Determine work priorities and assigned tasks with minimal supervision. Correspond in writing and orally with students, faculty, other university units, and external constituencies to ensure compliance with academic policies and any pertinent laws, notify changes in student status and explain policy. Hire, supervise and train office staff to include numerous student assistants in order to achieve office objectives. Work closely with other registrar staff to maintain the efficacy of daily operations. Maintain STAR Degree Audit system on a timely basis and perform specialized work in student records and registration related to STAR degree Audit and Reports. Conduct quality assurance testing for all modified STAR degree audits. Help to identify changes to credit hours, grade type, cross-listing, renumbering and/or permanent course archiving that affects STAR audits, determine and implement those changes required for degree audits. Prepare, analyze, interpret changes to STAR ‘degree rules logic’ as approved by the Curriculum Committee and the General Education Committee for approved programs. Troubleshoot STAR discrepancies as they pertain to student records. Identify changes to course content and/or repeat condition that may affect STAR audits, determine and implement those changes required for degree audits. Communicate and respond in writing and orally with students and faculty about changes in STAR and the student's personal pathway. Other duties as assigned.
Minimum Qualifications
Education and Professional Work Experience
Possession of a baccalaureate degree and 0 year(s) of progressively responsible professional experience with responsibilities in office management; or equivalent education/training or experience; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
Knowledge, Skills, and Abilities
Functional knowledge of principles, practices and techniques in the area of student information systems demonstrated by knowledge, understanding and ability to apply concepts, terminology. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with student information systems. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of student information systems. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals. Demonstrated ability to operate a personal computer, apply word processing. Detail oriented and able to handle multiple tasks. Able to prioritize multiple duties with demanding deadlines. Prior work experience in post-secondary education setting working within enrollment services.
Desirable Qualifications
Experience work within Banner Student Information System from Ellucian. Experience working in UH STAR programs. Prior work experience in a university records/registration/Registrar’s office. Demonstrated experience providing registration assistance to graduate students in Graduate and Professional Schools. Demonstrated ability to resolve wide ranging complex registration problems through the use of creative reasoning and logic. Prior experience with Microsoft Access.
Pay Range
PBA minimum $4,307/month
Applications (How to Apply)
For a complete description, application instructions and to submit an application, please visit NEOGOV and search for #96809 or STAR Program Specialist. Please be sure to review the full job posting before applying. Failure to submit all required documents shall deem an application to be incomplete. Incomplete applications will not be considered. Note: If you have not applied for a position before using NEOGOV, you will need to create an account.
Inquiries (General)
Malia Callo at mcallo@hawaii.edu
Please refer to position #96809 when making inquiries.
Application Deadline
October 23, 2024
Important Information
The official advertisement can be found at NEOGOV.
The University of Hawaiʻi is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.
Individuals with disabilities who need a reasonable accommodation for the application or hiring process are encouraged to contact the EEO/AA coordinator(s) for the respective campus.
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaiʻi may be viewed at the U.S. Department of Education’s Campus Safety and Security Data Analysis Cutting Tool, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10A of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.