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UH Hilo Cashier’s Office

UH Hilo Home > Faculty & Staff > Business Office

We are located on the 1st floor of the New Student Services Center (SSC-W101).

University of Hawaiʻi at Hilo's Cashier's Office is responsible for providing student account information, collecting payments for tuition, registration fees and other miscellaneous campus charges, disbursing refunds and processing financial aid proceeds to students.

Our cashiering staff can assist and provide you with student account information and processing tuition and fee payments.

For questions about applying for financial aid, your aid award eligibility or status, please contact the Financial Aid Office.


Pre-note Verification for ACH Payments on Your Student Account

Effective October 24, 2016, any new ACH bank account to be used for payments or refunds on your student account will be subject to a pre-note verification process.

As part of this pre-note verification process, the University will submit a $0.00 transaction to your bank to verify the account.  The verification may take up to five (5) business days to process, and you will not be able to use the account for payments/eRefunds until the pre-note process is complete.

If your account cannot be verified, an email will be sent to your email address, and you will be unable to use this account.  If this happens, you must create a new payment method, which will be subject to the pre-note process again.

Be sure to set up any ACH account for payment or refunds at least 6 business days prior to any refund or payment date, and check your email for for any error messages.

Existing ACH accounts saved prior to October 24, 2016 will not be subject to this pre-note process.

Please contact your bank to verify your bank account information before setting up an eRefund or ACH payment method account.  If your new account does not pass pre-note validation, the account will not be made available for use.

If you have any questions about the pre-note process, please contact the Cashier's Office at 932-7025 or


Tax Information

1098T Tuition Statements (Tax Credit Information):

1098T Forms for 2012 - 2016 are available at MyUH portal.  Login with your UH username and password, then click on the “View/Print 1098-T Tax Form and Information”, and enter the tax year.

More information about the 1098T form is available at UH Student Accounts.

Sign up for eRefund!

Why wait for your refund check in the mail? Sign up on-line to have your refund deposited directly into your bank account. For more info, see the eRefunds for Students brochure (PDF).