Campus Security Mission Statement

Mission: Loyalty, Service and Integrity

The mission of the University of Hawaiʻi at Hilo Security Department is to foster feelings of safety and personal comfort in which to learn, live, work and grow. We will accomplish our mission by collaborating with the faculty, staff and students of the university and by partnering with other groups and organizations in the community to provide services in a professional and courteous manner. We will ensure that all who we serve are treated with dignity and respect.


The vision of the University of Hawaiʻi at Hilo Security Department is to enhance and preserve the quality of the learning experience of each member of our university by actively working together to provide a safe and secure environment. We recognize that effective campus security is achieved by establishing a professional and trusting relationship with those whom we serve.


The University of Hawaiʻi at Hilo Security Department personnel are committed to a service philosophy of “Professional Security.” The concept of “Service First” will prevail in the way security responsibilities are administered and carried out. Recognizing that the Department’s mission is best attained through training and community outreach, employees are collectively committed to establishing collaborative partnerships with individuals, groups and departments for the purpose of: Identifying and resolving safety and security concerns, educating the campus community in the delivery of safety and security services and delivering security services in a professional and respectful manner.

Core Values

We aspire to the concepts of trust, integrity, respect, and accountability in the performance of our responsibilities.
We maintain high standards, working with positive attitudes, assuming responsibility, and being accountable for our behaviors, decisions and actions.
We achieve success through cooperation, partnership, and teamwork. Only through internal and external cooperation can we accomplish our mission.
We encourage involvement at all levels and provide information through clear and open communication and objectivity. We encourage feedback and active participation in problem solving and resolution.
We take full responsibility for our actions and are accountable for the services that we provide to ensure the safety and security of faculty, staff and students.
We believe that proper training is integral to a well functioning professional organization. Learning and advancing competency are essential to our growth as individuals and as an organization. We continue to provide whatever is necessary to grow personally and professionally.
We recognize that the “status quo” will not allow us to grow as an organization. We intend to confront and embrace change, and actively seek new and better ways to fulfill our mission.
Decision Making
We believe in using our best judgment in our work and in making decisions based upon objective research and analysis.
We believe in providing quality services in a timely and professional manner. We are service driven, partnership-oriented, and we strive for excellence. We endeavor to provide services in a fair, friendly and respectful manner, sincerely caring for the welfare of people.

Goals and Priorities


  • Continue to enhance compliance with the Clery Act.
  • Develop a safe/secure feeling on campus.
  • Periodically meet with faculty and staff to develop new security concepts and procedures.
  • Partner with external
  • Continue to conduct appropriate training for security and staff.
  • Update response/action plans.
  • Upgrade CCTV system.
  • Upgrade EOC.
  • Upgrade Fire panels.
  • Continue to improve access control with newer technology.
  • Continue to increase response times.
  • Continue to conduct campus security climate surveys.


  • Increase work standards and competencies through training, guidance, coaching and discipline.
  • Increase employee technical skills and knowledge with on the job training and development.
  • Improve employee retention.
  • Develop management and supervisory skills.
  • Develop employee incentive, recognition and awards programs.