Polices and Programs

Updated September 30, 2021.

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Policy for Preparing the Annual Security and Fire Safety Report and Disclosure of Crime Statistics

The University of Hawaiʻi at Hilo (UH Hilo) is dedicated to providing a safe and secure campus environment for all students, faculty, staff and visitors. The information in this report has been prepared to ensure that UH Hilo is in compliance with the federal guidelines under the Crime Awareness and Campus Security Act of 1990 (renamed Clery Act in 1998), the Higher Education Opportunity Act of 2008, the Campus Sexual Violence Elimination Act amendment of 2013, and in accordance with the 2016 Department of Education Campus Safety and Security Reporting Handbook. This report includes crime statistics for the previous three years that occurred on campus and on public property adjacent to and accessible from the campus.

Information for obtaining a copy of the Annual Security and Fire Safety Report is made available to all students, faculty and staff by email with a link to the Annual Security and Fire Safety Report by September 30th each year. A link to the Annual Security and Fire Safety Report is listed in the online enrollment application and employment application for prospective students and employees, respectively. The report is readily accessible 24 hours a day at the Security Office in the University Classroom Building (Building 301), Room 151 and is also available on the UH Hilo Security website.

Campus Security (Jurisdiction, Enforcement, Arrest Powers)

The mission of the University of Hawaiʻi at Hilo Security department is to provide a safe campus that is conducive to a teaching, learning and working environment by providing quality service and a secure campus for all students and the UH Hilo community.

The UH Hilo does not employ commissioned police officers; however, it does maintain an inhouse security department, whose state certified security officers patrol the main campus and several off-site locations. Security officers patrol our campuses 24 hours a day, 7 days a week, 365 days a year. Along with routine patrol duties and traffic enforcement, other services include conducting investigations, responding to emergencies and alarms, making emergency notifications, and securing rooms and buildings. Routine facility and landscaping assessments are made to minimize hazardous conditions. Exterior lighting, doors, and shrubbery are checked for unsafe conditions and reported to the maintenance department, where repairs are given top priority. Upon request, Campus Security conducts presentations in crime prevention and campus security procedures.

The UH Hilo Security Department enforces the University of Hawaiʻi System policies and regulations, as well as UH Hilo Rules and Standard Administrative Procedures. The local law enforcement agency is the sole law enforcement authority at each location. Refer to Contact Information for local law enforcement agency contact information and address. Each law enforcement agency is ready to assist 24 hours a day, every day of the year. Each law enforcement agency reports statistics to the Clery Compliance Officer. Local law enforcement agencies employ commissioned police officers and may respond to all criminal activity on the campus for which they have authority. Local law enforcement agencies have full arrest powers on the Hilo campus and are authorized to carry firearms. UH Hilo security officers conduct preventive patrol throughout the buildings.

UH Hilo security officers have the authority to ask persons for identification and to determine whether individuals have lawful business at each campus. The security officers have the authority to issue parking tickets; however, they do not possess arrest power. Criminal incidents are referred to the local law enforcement agency that has jurisdiction on the respective campus. UH Hilo security office maintains a highly professional working relationship with each local law enforcement agency. All crime victims and witnesses are strongly encouraged to immediately report the crime to the UH Hilo security office and the local law enforcement agency. Prompt reporting will assure timely warning notices on-campus and timely disclosure of crime statistics.

The University of Hawaiʻi at Hilo has developed its own streamlined incident reporting process for compiling data for the public daily crime log, information dissemination, and communication of security and safety issues, including timely warnings.

Emergency Contacts

Contact Number(s)
Police, Fire, Ambulance 911
Campus Security (on-campus) ext. 7911
Campus Security (off-campus) (808) 974-7911
Director of Campus Security (808) 932-7644 or (808) 561-3809
Chancellor (808) 932-7344
Vice Chancellor of Administrative Affairs (808) 932-7650
Vice Chancellor of Academic Affairs (808) 932-7332
Vice Chancellor of Student Affairs (808) 932-7445
Title IX Coordinator (808) 932-7641
Environmental Health and Safety (808) 692-7638
Auxiliary Services (808) 932-7009
UH Hilo Student Medical Services (808) 932-7369
UH Hilo Counseling Services (808) 932-7465
UH Hilo Disability Services (808) 932-7623
Suicide & Crisis Line (808) 832-3100
Help Line (for referrals) 211 or 275-2000 (Ask-2000)
YWCA Sexual Assault 24-hour Crisis Line (808) 935-0677
Sex Abuse Treatment Center (hotline) (808) 524-7273
Child Protective Services (808) 832-5300
Civil Defense Agency (808) 935-0031

Pandemic/COVID-19 Response Plan

One of the highest current risks to individuals is the emergence of an influenza pandemic – the rapid worldwide spread of influenza caused by a novel or mutated coronavirus to which people would have no immunity, resulting in more serious illness than that caused by seasonal influenza. COVID-19 is such a pandemic.

During a pandemic, governmental and non-governmental agencies will issue advice on the full range of response policies that should be adopted to achieve the objectives below, based on their understanding of the nature of the pandemic virus and its likely impacts. The main objectives of the response to influenza pandemic (COVID-19) are to:

  • Limit illness and death arising from exposure and infection.
  • Provide information and minimize disruption to essential services.
  • Maintain continuity as far as possible.

Basic Coronavirus Safety Guidelines

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Outside your home: Put 6 feet of distance between yourself and people who don’t live in your household.
  • You could spread COVID-19 to others even if you do not feel sick.
  • Everyone should wear a mask in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.
  • The mask is meant to protect other people in case you are infected.
  • Always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow and do not spit.
  • Be alert for symptoms. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19.
    • Especially important if you are running essential errands, going into the office or workplace, and in settings where it may be difficult to keep a physical distance of 6 feet.
  • Take your temperature if symptoms develop.
    • Don’t take your temperature within 30 minutes of exercising or after taking medications that could lower your temperature, like acetaminophen.

For more information and resources on COVID-19 and what to do during the pandemic, please consult the University of Hawaiʻi COVID-19 guidelines and other relevant government agencies.

Note: Please refrain from feeding any feral animals on or off campus. This can also be a catalyst to many contagious and infectious diseases.

Interagency Relationships

The UH Hilo has Memoranda of Understanding for the investigation of alleged criminal offenses with local law enforcement agencies and security maintains a close working relationship with each local, state and federal law enforcement agency. The Hawaiʻi Police Department is the primary law enforcement agency on the Hilo campus.

Hawaiʻi Police Department
349 Kapiʻolani Street,
Hilo, HI 96720

In emergency situations, the Hawaiʻi Police Department may be reached by dialing 911 from any campus phone.

Hawaiʻi Community College (Hawaiʻi CC) conducts academic programs on the Hilo campus. Due to this activity the UH Hilo currently possesses an agreement with Hawaiʻi CC Security Staff that when they are present on the Hilo campus they will assist as needed.

Monitoring of Criminal Activity at Student Organization Locations by Local Law Enforcement

UH Hilo does not have off-campus student organizations.

Incident Reporting

Crime Reporting Procedures

The campus community (faculty, staff and students) is encouraged to report all crimes to the security department in a timely manner. Crimes should be reported to the security department to ensure inclusion in the annual crime statistics. Security officers are available 24 hours a day year-round at the Hilo campus. Crimes can be reported to the Director of Security or the security department by phone, stopping and approaching an officer on patrol or going to the security office in person.

Blue Light Emergency Phones

The Hilo campus maintains blue light emergency phones that provide direct communication to the security office, which can notify local law enforcement. The blue light emergency phones are tested monthly.

Confidential Reporting

UH Hilo is a state agency, and all attempts to keep information reported as confidential will be handled as such. However, UH Hilo must abide by the Hawaiʻi Uniform Information Practices Act and disclose all information when a formal request is made. UH Hilo does not have pastoral counselors, as defined by the Clery Act. UH Hilo does have professional counselors. The recommendation for anyone in a counseling endeavor is to inform persons being counseled of the procedures to report crimes on a voluntary basis for inclusion into the annual crime statistics.

When to Call Security

  • All emergencies including medical, fire and accidents.
  • A firearm or weapon is seen in a room or on a person.
  • Someone is displaying any type of unusual behavior.
  • Someone states he/she wishes to hurt themselves or others.
  • Suspicious persons in suspicious places.
  • You or someone else is threatened with violence.
  • You or someone you know is a victim of violence.
  • Someone is harassing/stalking you or someone you know.
  • A stranger entering your co-worker’s workspace when you know they are gone.
  • A person screaming (it may indicate they need help).
  • Anyone looking into car window or trying door handles.
  • The sound of breaking glass or other loud noises that may indicate an accident or other crime.
  • Persons loitering around the building.
  • Someone forcing entry into the building, car or vending machine.
  • Anytime you feel unsafe or notice something that does not appear right.

Information Needed by Security

  • What happened?
  • When?
  • Where?
  • Is anyone injured?
  • Vehicle license number
  • Direction of travel
  • Description of persons (including clothing)
  • When describing suspects, notice age, race, sex, height and weight. Compare your weight and height with the suspect. Pick out some unique characteristics that will help you identify the suspect in the future.

Security Response

If a crime or emergency occurs on the Hilo campus, call the security desk or local law enforcement agency.

Security officers are available 24 hours a day at the Hilo Campus. In response to a call, security officers will take the required action, dispatching an officer to file an incident report and/or asking the victim to report to the local law enforcement agency for further investigation.

Security incident reports may be forwarded to Vice Chancellors and Department Heads for review and potential action when appropriate. Security officers will investigate, or assist the local law enforcement agency if necessary, and report when it is deemed appropriate or requested by the victim. Additional information obtained via the investigation will also be forwarded to the appropriate administrators.

Emergency Response & Evacuation Testing Procedures

An evacuation (fire) drill is coordinated by UH Hilo Student Housing Services staff in collaboration with UH Hilo Fire Safety Program each semester for all student housing facilities. Thus, the emergency response and evacuation procedures are tested at least twice each year (during fall and spring semesters). Students learn the locations of the emergency exits in the buildings and are provided guidance about the direction they should travel when exiting each facility for a short-term building evacuation.

During evacuation tests, drills may be announced or unannounced. The purpose of evacuation drills is to prepare building occupants for an organized evacuation in the case of a fire or other emergency. At UH Hilo, evacuation drills are used to educate and train occupants on fire safety issues specific to their building. During the drill, occupants practice drill procedures and familiarize themselves with the location of exits and the sound of the fire alarm. In addition to educating the occupants of each building about the evacuation procedures during the drills, the process also provides the university an opportunity to test the operation of fire alarm system components. Evacuation drills are conducted by the UH Hilo Department of Campus Security and the Student Housing Services department to evaluate emergency plans and responses. Each test is documented, including the date, time, description of the exercise, and whether it was announced or unannounced.

Emergency Response Guidebook

The safety and security of the students, faculty, staff and visitors at UH Hilo is always a priority, and we should all be prepared to keep our campus safe. This information is disseminated to assist you in your ability to respond to several types of emergencies. Please familiarize yourself with the procedures in this guidebook. In the event you are faced with an emergency, it will serve as a quick reference for effective action. If there are any questions or comments regarding this guidebook, please contact: Campus Security Office at (808) 974-7911 or 7911. This emergency guidebook (PDF) was created by the UH Hilo Campus Security Department.