Dealing with Difficult and Upset People - Event Details

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Dealing with Difficult and Upset People

Location: Kuakini Tower, 75-5722 Kuakini Hwy, Kailua-Kona

You can't avoid or control an upset or difficult person, but you can control how you will react to them. In this workshop, Nancy Lombard will help you to differentiate between people who are difficult as a result of challenging situations and those who seem to always be problematic. You will learn ways to calm and center yourself and respond effectively when faced with a person who is upset or difficult, learn and practice giving constructive feedback, and how to solve problems with someone who always seem to be upset or difficult. A certificate will be given upon completion of this course.

Special Restrictions: Cost: $55.00

For more information, contact: ccecs@hawaii.edu 974-7664

Tags: professional development people skills management CCECS

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