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Crisis Text Line
Crisis Counselor Volunteer
Extended description:

Crisis Text Line is the free, 24/7 text line for people in crisis in the United States. The service is powered by volunteer Crisis Counselors who work remotely anywhere with a computer and secure internet connection.

Crisis Counselors answer texts from people in crisis, bringing them from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning.

Volunteers commit to 200 total hours, serving between 2 and 12 hours each week (yes, we're flexible!) to meet this requirement.

How Do You Become a Crisis Counselor?

Step 1: Complete the 30-minute application and consent to a background check.

Step 2: Complete the 30-hour web-based training.

Step 3: Take your first shift and start changing lives!

The Perks

  1. Learn skills. In 30 hours, you’ll walk away knowing reflective listening, collaborative problem solving, and crisis management. (These are skills that will help in your personal relationships too!)

  2. Train from anywhere. In your PJs. In a coffee shop. Whatever.

  3. So impressive! Our Crisis Counselors highlight the training on their resumes when interviewing for jobs, applying to grad school, and building out their LinkedIn profile.

  4. Level up. Earn volunteer leadership positions. Get the first crack at Crisis Text Line internships and job openings. Gain access to special privileges, including discounts and merch.

  5. Hone your skills. Work alongside volunteers who are also social workers, therapists, and psychiatrists to sharpen your crisis counseling skills!

  6. Feel supported. This is a community. We support each other. We are a big awesome family.

Ready to Volunteer?

Apply at:

Questions? Email:

In crisis? Text ALOHA to 741741 to chat with a trained Crisis Counselor for free, 24/7

Required Qualifications:
  • Willingness to be an empathetic listener and learn the skills in crisis intervention

  • At least 18 years old

  • Have a US Social Security number

  • Complete a background check

  • Have access to a computer with a secure and reliable internet connection

Crisis Text Line Internship Link

Majors: Any Major majors Teaching majors Multimedia majors Computer Science majors English majors Writing majors Nursing majors Gender & Women's Studies majors Administration of Justice majors Sociology majors Communication majors Counseling majors Psychology majors
Tags: Crisis Counselor Volunteer Any Major Psychology Nursing Gender & Women's Studies Administration of Justice Sociology Communication Counseling Psychology Education Teaching Health Care Administration