Example Problem Descriptions

The more detail you can provide when describing the problem, the quicker it can be addressed. These example illustrate some example descriptions.

Unhelpful Description Helpful Description
My computer doesn’t work. My department bought me a new computer and I need the new computer setup along with all my documents and email copied from my old computer to my new computer.
I can’t get my email. I'm trying to access my hawaii.edu email from home, but I don't know how to get to it. I'm trying to use Thunderbird at home but I use Outlook in my office.
I can’t print. Every time I try to print my PowerPoint presentation, the program crashes. It only happens in PowerPoint as I can print in Word. I've made sure my printer is turned on. I have an HP LaserJet 5 printer.