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Frequently Asked Questions

When is “Munchies” open?
Sunday-Thursday 9:00 PM - Midnight. Updated Fall 2015.
Dining Food Late Night Munchies Open Late Hours
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Who do I talk to about class registration?
Registrars Office. They can help you with registering, withdrawing, directed studies, appealing, audits, and credit/no credit classes. Read the extended answer…
Registrar Classes Registration Audits Transfer Credits
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When is the Anuenue’s Kitchen food truck open?
Tuesdays, Wednesdays, and Thursdays from 10am-2pm at the Campus Center Covered Plaza Read the extended answer…
food lunch dining meals
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How do I schedule a campus tour?
Tours can be reserved through the Campus Tours website. Read the extended answer…
Tour New Student Programs Campus
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Is there a way that a visitor can get access to WiFi?
No. The WiFi on campus is accessible to UH Hilo students, faculty, and staff only. WiFi login is only accessible if you have an @hawaii.edu account.
WiFi Passcode Internet
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Where can I get a bus schedule?
There are printed out versions for the Hele-On that you can grab at the University Concierge desk Read the extended answer…
Bus Schedule Transportation University Concierge Student Services
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What are the guidelines for using the campus bulletin boards?
Flyers must be for University functions. Contact Auxiliary Services for more information. Read the extended answer…
flyers bulletin boards policy Auxiliary Services posting
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How do I find the status of my financial aid?
The answer varies from student to student. Please contact the Financial Aid office for more information. Read the extended answer…
FAFSA Applications Financial Aid Application Status
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Are there shuttles available from the airport so that I can attend New Student Orientation?
Yes, there are free shuttles available on August 18, 2015, and can be reserved through Shuttle Reservation Form. Read the extended answer…
Shuttle Services New Student Orientation Free New Student Programs
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Where is Island Naturals located?
Island Naturals is no longer available on campus. (Updated January 2017)
Island Naturals Library Lanai Grab and Go Lunch Snacks
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When is Sky Garden Express open?
Mondays through Thursdays from 10am-2pm. Updated Fall 2016. Read the extended answer…
food lunch dining meals
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Do all food vendors on campus take flex points?
No, only Sodexo locations take flex points. Read the extended answer…
UCB Open Hours Healthy Lunch Grab and Go
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Do I have to log in to the wireless every time?
Visit Wireless Passthru to register each device once per year for instant wifi access. Read the extended answer…
wireless wifi password
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Where is Haleʻōlelo?
Also called "OLELO", go mauka (uphill) on Nowelo street beyond the dorms and over the bridge towards ʻImiloa. Read the extended answer…
Hawaiian olelo ʻōlelo CHL
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Where can I take a proctored test?
The UH System Distance Learning website has some information on which specific test you may need. Read the extended answer…
Workshop CCECS Testing Testing Center Distance Education Placement Testing
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How can I purchase game tickets?
You can call Athletics Ticket Office to purchase single game or season tickets, or stop by the ticket window. Read the extended answer…
Tickets Ticket Price Games Athletics Sports
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Can I change my meal plan from B to A?
You may change your plan at anytime. This can be done through the University Housing Office. Read the extended answer…
Meal Plans Sodexo Food Dining Housing
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What happens if I don’t use my flex points by the end of the semester?
Flex points carry over from fall to spring semester, but not year to year.
Flex Points Dining Food Sodexo Meals
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What does AYCE stand for?
“All-You-Care-to-Eat”.
Dining Food Meals Meal Plan Sodexo Buffet
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When can I start moving into the residence halls?
August 18, 2015. Updated Fall 2015. Read the extended answer…
Residence Halls Move-In Date Important Dates
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How do I reset my email password?
Bring your photo Id to UCB 120 or the Computing Center to have your @hawaii.edu password reset.
email password reset computer
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What does Island Naturals serve?
Island Naturals is no longer available on campus. (Updated January 2017)
Grab and Go Island Naturals Open Hours Library Vegan Friendly Salad Healthy Organic Lunch
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When is Island Naturals open?
Island Naturals is no longer available on campus. (Updated January 2017)
food lunch dining meals
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When is the Thai Smile food truck open?
Starting September 6, Mondays, Tuesdays, and Thursdays, 10am-2pm at the Campus Center Covered Plaza. Read the extended answer…
food lunch dining meals
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When is Sweet Cane Café open?
Starting September 6, Mondays-Fridays, 11am-1:30pm and 3:30pm to 6pm at the Student Life Center. Read the extended answer…
food lunch dining meals
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What are the food vendors on campus for Fall 2016?
The six vendors are Sodexo (multiple locations), Sky Garden Express, Island Naturals, Sweet Cane Café, Thai Smile, and Anuenue's Kitchen Read the extended answer…
food lunch dining meals
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Can I use my AYCE meals for a guest?
No, you may use your flex points to pay for a guest. AYCE meals are not transferable.
Meal Plans Dining Sodexo
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What happens if I drop a class and/or completely withdraw from school?
It depends on the time in which you plan to drop a class or completely withdraw. Read the extended answer…
Withdraw Financial Aid
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How can I complete the Parent/Student Income requirement for FAFSA?
There are 2 ways to satisfy the Parent/Student Income requirement for IRS tax filers. Please see extended answer. Read the extended answer…
FAFSA Applications Financial Aid
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What are the library’s hours of operation?
M-Th: 8:00 AM- 10:30 PM; F: 8:00 AM-6:00 PM; Sat. Closed; Sun. 2 PM- 10:30 PM. Updated Fall 2015. Read the extended answer…
Library Open Hours Study
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Where do I go on the day of my Campus Tour?
Come to the University Concierge Desk at the Student Service Center next to the main parking lot. The security guard at the main entrance will point you in the right direction. Read the extended answer…
Tour New Student Programs Campus Tour University Concierge
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Where do I get a parking pass?
The Parking Office located in the Auxiliary Services Building, next to the mailroom. Permits are issued based on availability. Read the extended answer…
Parking Parking Permit Parking Pass Auxiliary Parking Costs
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How much does it cost for counseling services, and how does it work?
Counseling services are free for all UH Hilo and Hawaiʻi CC students. Read the extended answer…
Counseling UH Hilo Hawaii CC
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Where can I go to register for New Student Orientation?
Go to the New Student Orientation website and click “Sign Up Today!”
Sign-Up New Student Programs Orientation
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How do I know if I should go to counseling, or if counseling could help me?
We recommend that a student contact Counseling Services if distress in your life has recently increased or if your overall life satisfaction is not where you want it to be. Read the extended answer…
Counseling UH Hilo Hawaii CC
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I take medication for my mood or other mental health condition. Can Counseling Services help me?
Our counselors at Counseling Services are trained to be mental health counselors and provide talk therapy. Read the extended answer…
Counseling Services UH Hilo Hawaii CC
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What if people find out that I went to counseling?
Counseling Services adheres to professional ethical standards and all state and federal laws regarding confidentiality. Read the extended answer…
Counseling UH Hilo Hawaii CC
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What is SSSP?
SSSP stands for "Student Support Services Program". Read the extended answer…
SSSP Student Support Services Program
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How do I apply to join the SSSP program?
Students may submit an online application from the SSSP Website, or paper application. Read the extended answer…
SSSP Student Support Services Program
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Where is SSSP located?
SSSP’s offices are in the Student Services Center, rooms E213, E220, E221, E222.
SSSP Student Support Services Program
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How can I find out more information about SSSP?
Please go to the SSSP Website for more information.
SSSP Student Support Services Program
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What if I decide I don’t want to be in SSSP after I join the program?
You can let SSSP staff know that you want to close your participant file.
SSSP Student Support Services Program
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What are SSSP’s expectations for participants?
SSSP expects participants to be motivated and committed to earning their bachelor’s degree from UH Hilo. Read the extended answer…
SSSP Student Support Services Program
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Do I have to reapply every year to be in SSSP?
No, once a student is accepted as a participant in SSSP, he/she does not have to reapply to continue participating in the program each academic year as long as he/she is fulfilling program expectations.
SSSP Student Support Services Program
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How many students does SSSP serve?
SSSP serves 200 participants annually.
SSSP Student Support Services Program
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Can anyone join SSSP?
SSSP participants must be U.S. citizens or citizens from the Pacific Island Trust Territories. Read the extended answer…
SSSP Student Support Services Program
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How much does it cost to receive Student Services Support Program services?
All services are provided free of charge.
SSSP Student Support Services Program
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What kinds of services can I receive from UH Hilo’s SSSP?
There is an array of services that SSSP has to offer. Please see the extended answer. Read the extended answer…
SSSP Student Support Services Program
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What is TRiO?
TRiO is a set of federally-funded college opportunity programs that motivate and support students from disadvantaged backgrounds in their pursuit of a college degree.
TRiO SSS Student Support Services
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What is the difference between The Advising Center, Career Development, and Counseling Services?
These services range from individual counseling and group counseling to pyschoeducational workshops and outreaches. Read the extended answer…
Advising Center Career Development Counseling Services Counseling
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When is student aid disbursed?
The first disbursement starts 10 days prior to the start of each term, provided that the student registered and meets all requirements. Read the extended answer…
Loan Financial Aid Disbursement Credit Requirements
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How can I find out how much I borrowed so far and who my Loan Servicer is?
Log on to www.nslds.ed.go using your FSA ID to view your loan history and Servicer Contact information.
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Can I make payments to my loans while I am still in school?
Yes. Although payments are not required if you are at least half time. Read the extended answer…
Loan Financial Aid Subsidized Unsubsidized Payments
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What is the difference between a subsidized loan and an unsubsidized loan?
Subsidized Loan: The government pays for your interest while you are enrolled at least half time. Unsubsidized Loan: The government does not pay for your interest. Therefore, interest accrues while you are in school.
Loan Financial Aid Subsidized Unsubsidized
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How do I complete the Direct Loan Entrance Counseling and Master Promissory Note?
These requirements must be completed online at studentloans.gov. Read the extended answer…
Loan Financial Aid
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Can I get financial aid for courses taken at another UH System School?
It depends. You may receive aid for courses taken at another institution if the courses are required for your degree program. Read the extended answer…
Financial Aid Transfer Credits UH System Courses Classes
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What is a FSA ID?
FSA ID is a user-created username and password that replaced the FAFSA PIN effective May, 2015. Read the extended answer…
FAFSA Applications Financial Aid
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Why can’t I choose my seat when I order my Performing Arts Center tickets online?
For season shows, seating is reserved. Read the extended answer…
Performing Arts Center Tickets Shows Reserved Seating
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Are the Kilohana tutors restricted to working with me on academic coursework only?
No. Tutors can also assist students with anything that relates to their academic goals. Read the extended answer…
Academic Tutoring Kilohana Academic Goals Resume
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How can I become a part of the Big Eye Lance Team?
Simply contact the University Concierge via uhhilo@hawaii.edu">email or call 808-932-7799.
Big Eye Lance New Student Programs Vulcan Pride
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How do I apply for financial aid?
You must complete the Free Application for Federal Student Aid online at the FAFSA Website and list UH Hilo’s school code (001611) in School Selection section. Read the extended answer…
FAFSA Applications Financial Aid
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Where can I get office supplies on campus?
The UH Hilo Bookstore, they have a variety of stationery items such as note cards, pens, composition books, and much more available for purchase. Read the extended answer…
Bookstore Office Supplies Store Campus Center Stationary
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How can I meet a specific sport coach?
If you’re a prospective student looking to be a part of one of our teams, you can call the Athletics Office at 932-7170 to set up an appointment.
Coach Athletics Sports Vulcan Teams
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Why must students pay for Athletic game tickets?
Your student fees do not cover Vulcan athletic games. Read the extended answer…
Games Tickets Ticket Prices Athletics Sports
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Where can I get a new ID Card?
ID Cards can be issued at the Lava Landing on the second floor in the Campus Center Building.
ID Lava Landing ID Renewals
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When does the week begin for my All You Care to Eat (AYCE) meals?
Your AYCE meals are reset each Sunday.
Dining Food Meals Meal Plan Sodexo
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What if I do not use all my meals in a week?
AYCE meals remaining after Saturday are forfeited.
Dining Food Meal Plan Sodexo AYCE
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When is Hale Kehau Dining Room open?
Monday - Friday for lunch and dinner & Saturday & Sunday for brunch and dinner. Read the extended answer…
Open Hours Dinner Lunch Dining Food Open Hours
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Where can I purchase Vulcan athletic gear?
UH Hilo Bookstore and online at Athletics. Read the extended answer…
Athletics Vulcan Clothes Athletic Gear Sports Bookstore
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What is the difference between New Student Orientation and Parent Orientation?
New Student Orientation is 5-days, Parent Orientation is 2-Days. Read the extended answer…
New Student Programs NSP Orientation Parent Orientation
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How do I reserve Big Eye Lance for my event?
Reservations can be made on our University Concierge website. Read the extended answer…
RISO New Student Programs Big Eye Lance University Concierge
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How much does Orientation cost?
Orientation costs $75 for new students, and $35 for Parent & Family Orientation.
New Student Programs New Student Orientation Cost
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Who do I give my intent to enroll form to?
The Admissions Office.
Intent to Enroll Admissions Student Services Center SSC
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Where do I go to turn in my health clearance form?
Go to the Student Medical Services, temporarily located in Hale ʻIkena room C103 (due to construction). Their normal location is in Campus Center room 212.
Student Medical Services Health Forms
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Where to I go to see if my have or will credits transfer from my previous institution?
Admissions Office, they will do a Transfer Credit Evaluation (TCE) to see if your credits are transferrable to UH Hilo. Read the extended answer…
Admissions Transfer Student Transfer Credits TCE
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Where do I go to get proof of enrollment?
Registrars Office. They can provide you with the necessary documents to show proof of enrollment. Read the extended answer…
Proof of Enrollment Registrar Student Services SSC
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Who do I speak to about graduation requirements?
Registrars Office. You can speak with them about graduation applications, modifications, STAR requirements, and your diploma. Read the extended answer…
Graduation Registrar STAR Diploma
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Where do I go to order and pick up transcripts?
The Registrar's Office. Read the extended answer…
Transcripts Registrar Student Services
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What does Sky Garden Express serve?
Sky Garden will feature a variety of dim sum grab and go items, breakfast, and mid morning snacks. Read the extended answer…
Sky Garden Express Open Hours Grab and Go Lunch Snacks Location Lava Landing Breakfast Dessert Drinks
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Where is Sky Garden Express located?
Behind the Lava Landing.
Sky Garden Express Open Hours Grab and Go Lunch Snacks Location Lava Landing
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Can I drop in to the Kilohana Learning Centers at anytime?
We highly recommend you schedule an appointment so that there will be a designated tutor for your desired subject. Read the extended answer…
Tutoring Kilohana Open Hours
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Can I obtain tutoring in all subjects I take?
Currently tutoring is limited to Writing, Math, Chemistry/Biology, Astronomy/Physics, Marine Science, and some Statistics courses. Read the extended answer…
Tutoring Writing Math Chemistry Biology Astronomy Physics Marine Science Statistics Kilohana
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Do I have to work with a tutor if I visit a Kilohana center?
No. Read the extended answer…
Tutoring Kilohana
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Is tutoring required?
Sometimes instructors will strongly advise or even require individual students to obtain tutoring through one or more of the Kilohana centers. Read the extended answer…
ESL 100T English 100 Kilohana Tutoring Writing Center
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Why do I have to take a placement assessment?
The placement assessments identify what level of knowledge and skills you possess which helps direct you to the appropriate level of course work to begin in Math, Chemistry, and English.
Placement Assessments Math Chemistry English Kilohana Tutoring
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How will I know if I have to take any placement assessments other than Math, Chemistry, and Writing?
Please consult with your advisor, or schedule an appointment with an advisor at the advising center. Read the extended answer…
Advising Advisor Placement Assessment Math Chemistry Writing Appointments
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Do I have to take any placement assessments?
Please consult with the Advising Center staff and/or a faculty member in your declared major to determine if you need to take any or all Placement Assessments. Read the extended answer…
Placement Assessment Placement Exam Advising
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What course should I take based on the score I received for my Math and/or Chemistry Placement Assessment?
Please consult with a faculty member from the appropriate department for information regarding what course to take. Read the extended answer…
Placement Assessment Placement Exam Assessment Score Math Placement Chemistry Assessment
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When can I register for the Math and/or Chemistry course I am recommended to take based on the placement score I just saw after I submitted my completed exam?
After your scores are uploaded by the Kilohana Natural Sciences Coordinator, according to the schedule posted on both the Math and Chemistry Assessment websites. Read the extended answer…
Math Chemistry Placement Tests Courses
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I am unable to attend a Performing Arts Center show I purchased tickets for. Can I get a refund?
All ticket sales are final. There are no ticket refunds.
Performing Arts Center Refunds Tickets
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I can’t get to the box office during the hours that they are open. Am I able to purchase tickets for shows another way?
Yes. You can order via phone or purchase tickets online. Read the extended answer…
Performing Arts Center Tickets Shows
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What are the Performing Arts Box Office hours?
The Performing Arts Box Office is open Tuesday-Fridays from 9:00 AM-1:00 PM. Closed on weekends, most state and federal holidays, and during the summer. Updated Fall 2015.
Open Hours Performing Arts Center Tickets Shows
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How much will it cost to use the theater?
Theater rental information is available on the Performing Arts Center website. Read the extended answer…
Reservations Performing Arts Center Costs Facility Use Theater
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Can I use the theater for my event?
There is a facility use request form available online at the Performing Arts Center website, as well as a calendar of availability.
Performing Arts Center Facility Use Theater
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