Connecting Learning, Life and Aloha
‘O ka ‘imi na‘auao, ke ola a me ke aloha kā kākou e huliāmahi ai

COVID-19 Information

COVID-19 Info for Students

On this page:

Students Traveling (Back) to Hilo for Fall 2022

Updated 15 July 2022.

Travel within the State of Hawaii is not subject to any COVID-19 requirements. The State of Hawaiʻi has ended its Safe Travels Hawaiʻi program.

Travelers arriving in Hawaiʻi from domestic locations have no COVID-19 related entry requirements.

Travelers arriving in Hawaiʻi directly from an international airport must still comply with U.S. federal requirements. For updates on international travel, visit CDC.gov.

Visit the State of Hawaiʻi COVID Travel information for updates about traveling within and to Hawaiʻi, including information about:

  • Recommendations Before Traveling
  • While You’re Traveling
  • After You Return Home
  • Do not travel if…

Housing Applications and Assignments

Updated 15 July 2022.

University Housing and Residence Life is still accepting housing applications for the fall 2022 semester. If you would like to request information or if you have any questions regarding on campus housing, please contact University Housing and Residence Life at (808) 932-7403 or send us an email at uhhhouse@hawaii.edu so that we may assist you.

We are currently processing housing applications we received for fall 2022 and will determine housing assignments soon. Students who applied for Fall 2022 Housing are encouraged to check their UH Hilo emails for details about their housing application and/or assignment status. Due to physical and social distancing measures, University Housing and Residence Life will continue to have limited capacity in the fall 2022 semester. It is important that students respond prior to stated deadlines to secure their housing assignment for fall 2022 semester.

Frequently Asked Questions about University Housing will continue to be updated as new information is received.

Support Services

  • Library and computer labs remain open, but some have changed their hours. Visit the library website for more information.
  • The library has a limited number of laptop computers available for check out, and we have ordered more.

Student Services Unit Operations

Updated 6 September, Advising Center section.

All units are accessible by phone and email from 7:45am to 4:30pm, excluding weekends and Hawaiʻi State holidays. In-person hours may vary and are subject to change. See information below for guidance.

Admissions

  • In-person services available Monday-Friday 8am-4pm.
  • Contact Admissions .

Advising Center

Bookstore

  • Normal Fall Hours:
    • Monday-Thursday, 10am-2pm.
  • First Week of School Hours:
    • August 23 - August 27, Monday-Friday, 10am-2pm.
  • Students are encouraged to order through the webstore and submit phone orders.
  • Orders may be picked up at the store between 10am-2pm
  • Curbside services and same-day pick up are also available
  • Contact Bookstore .

Care Team

  • In-person services available Monday-Friday 8am-4pm. Concerned for another student? Care Team referrals are still being accepted online.
  • Contact Dean of Students Chris Holland .

Campus Recreation and Wellness

  • In-person services available.
  • Campus Recreation and Wellness is using a reservation system to ensure maximum capacity is not exceeded and allow for sanitizing of the facility.
  • Contact the Campus Recreation and Wellness Department .

Campus Center

  • Open Monday-Friday 8am-4:30pm.
  • Campus Center 301, 306, and the Plaza available for reservations online
  • Lava Landing & Da Lava Tube is open Monday thru Friday from 8:30am-3:30pm and closed on weekends and holidays.
  • Campus ID services are offered in both in-person and virtual services.
    • In-Person Services: Schedule your in-person appointment via Campus Center Lava Landing Appointments.
    • Appointment time slots are based on staff availability and are offered on a first-come first-served basis. All incoming and returning University of Hawaiʻi students, faculty, and staff are entitled to a campus ID card for $10.00. You must bring a government issued photo ID and be registered for classes at the time of your appointment.
    • We are able to accept in-person services without an appointment, however, priority will be given to those who do have an appointment.
    • Virtual Requests: Students are able to submit an online request for their new Campus ID card via this form. The review and creation process may take up to two (2) business days after confirmation of payment has been made. Please be sure that you submit this completed form and your documents through UH FileDrop.
  • Contact Campus Center by phone at (808) 932-7365 or email cclava@hawaii.edu for disability accommodations.

Center for Global Education and Exchange (CGEE)

Counseling Services

  • In-person services available Monday-Friday 8am-4pm.
  • Counselors continue to have face-to-face appointments, but are adhering to the 6-foot social distancing space during meetings with masks.
  • Counseling Services also provides online counseling.
  • Contact Counseling Services .

Disability Services

  • In-person services available Monday-Friday 8am-4pm.
  • Students are encouraged to email, call, or Zoom for questions.
  • If students visit the office, they will be asked to engage in social distancing.
  • Contact Disability Services .

Financial Aid

First Year Experience (FYE)

  • In-person services available Monday-Friday 8am-4pm.
  • Fall 2022 orientation information has been sent. New students are encouraged to check their emails for details.
  • Contact .

Food Services

  • The Campus Center Dining Room is open from Monday, August 22, for take-out, indoor and outdoor dining. Covered outdoor seating and limited indoor seating are available.
  • Campus Center Dining Room Fall semester hours are Monday-Friday, 9:00am-4:00pm.
  • Online food ordering or in-person ordering is available.
  • Deja Brew at the Library Lanai is open from Monday, August 22.
  • Deja Brew Fall semester hours are Monday-Friday, 7:30am-2:30pm.

Hale Paʻi ʻAi Food Pantry

  • Closed until further notice.

International Student Services

Kilohana: The Academic Success Center

Kīpuka Native Hawaiian Student Center

  • In-person services available Monday-Friday 8am-4pm.
  • Resource loans and services available.
  • Tutoring for ʻōlelo Hawaiʻi and STEM now offered through Zoom.
  • Mentor Collective still functioning.
  • Academic advising appointments now conducted via Zoom.
  • Contact Kīpuka Native Hawaiian Student Center .

Library

  • Closed to the public, but open for current students and employees. Student ID not required.
  • Modified hours of operation:
    • Sunday (12-7pm)
    • Monday, Wednesday, Friday (8AM-4PM)
    • Tuesday, Thursday (8AM-7PM)
  • In-house coffee kiosk open during library hours
  • Contact Library .

LGBTQ+ Center

  • In-person services available Monday-Friday 8am-4pm.
  • Contact LGBTQ+ Center .

National Student Exchange (NSE)

Office of the Registrar

  • In-person services available Monday-Friday 8am-4pm.
  • Students are encouraged to have requested transcripts sent out by mail or fax rather than picking up transcripts in person.
  • Contact Office of the Registrar .

Pacific Islander Student Center (PISC)

  • Open:
    • Monday: 10am - 4:30pm
    • Tuesday: 12:30pm - 6pm
    • Wednesday: 10am - 6pm
    • Thursday: 11am - 4:30pm
    • Friday: 10am - 5pm
  • A maximum of 10 students at a time are allowed inside the Center and all must follow social distancing guidelines.
  • Contact Pacific Islander Student Center .

Parking

  • Parking Office window is open for in-person services available Monday-Friday 8am-4pm.
  • Contact Parking .

Student Conduct

Student Employment Services

Student Medical Services

  • In-person services and Telehealth available
    • Monday-Friday 8am-12pm, 1-4pm. Please call to make an appointment.
  • Students can call for information, refills or telephone consultations.
  • For TB testing/clearances and immunization requests, please call to make an appointment.
  • Contact Student Medical Services .

Student Support Services Program (SSSP)

Testing Center

  • In-person services available Monday-Friday 8am-4pm.
  • Contact LoriAnn Varize.

University Housing

  • Available to student residents 24/7.
  • In-person services available.
    • University Housing Main Office (PB-11): 8am-4pm
    • All Residence Hall/Apartment Offices remain: 10am-10pm
    • Hale Kehau Dining: Regular Hours
  • Contact Housing .

Upward Bound

  • In-person services available Monday-Friday 8am-4pm.
  • Contact Upward Bound .

Women's Center

  • In-person services available Monday-Friday 8am-4pm.
  • Contact Women’s Center .