UH Hilo COVID-19 Guidelines

VI. Housing, Services and Events

These guidelines are interim only and are subject to revision, until we can complete consultation with the unions.

On this page:

A. Student Housing

Hale Kanilehua student housingEntrance to Kanilehua Student Housing In UH Hilo University Housing and Residence Life, our student’s health and safety remains our top priority. Policy and procedures to meet physical distancing guidelines have been modified.


Resident Check-In Day for Fall 2022 is Tuesday, August 16, 2022.

  • University Housing will be using discretion & will enforce physical distancing if need be, but it is not required at this time.
  • Fase masks are no longer required.
  • Residents will be limited to two (2) guests to assist or accompany them at the time of check-in.

Common Areas

  • Sanitizing and disinfectant stations will be installed on all shared floors and in community restrooms.
  • Common areas are cleaned daily by a contracted vendor. In addition, cleaning protocols will be increased utilizing institutional resources.


  • Shopping Shuttle Service: Shopping shuttles to Target, Walmart or Safeway are tentatively scheduled. May be subject to change.
  • For in-person programs offered by University Housing and Residence Life staff, University Housing and Residence Life staff and all residents are no longer required to adhere to physical distancing or masking. But, University Housing and Residence Life staff may enforce in high-risk situations.
  • Virtual programs or meetings will be offered for those residents wishing to participate in residence life programming while in the comfort and safety of their own room.


Health and Safety

  • Students in the residence community are no longer required to wear a face mask, but it is highly recommended for smaller, enclosed spaces such as student lounges, computer labs, laundry rooms, and community kitchens. It is the choice of the resident to choose to wear a mask or not.
  • High-touch areas and surfaces will be wiped down with disinfectant spray and/or disinfectant wipes by building staff throughout the day.
  • Staff will be expected to disinfect and sanitize office spaces and high-touch areas at the end of each shift.
  • Drinking fountains in the residence community will not be in use. Hydration stations remain available for use.
  • “Meetings and social activities hosted by University Housing & Residence Life will be offered to students as both in-person or virtual. It is up to the student resident whether or not they’d like to go to a meeting or event in-person or virtually.
  • Guest Policy: The University Housing Guest Policy has been revised:
    • No off-campus guests will be allowed in the residence halls and apartments.
    • No overnight guests will be allowed.
    • Residents may host two (2) other residents who also live within our residence halls.
    • If a resident is actively moving out, the resident can have two (2) guests to assist with the move out. *May be subject to change.

B. Food Service at Events

  • If seating for dining is available, follow the guidance for modified layouts set forth in Facilities and Spaces, Modified Layouts (Section IV.C) to adhere to physical distancing.
  • Use disposable food service items (e.g. , utensils, dishes) whenever feasible. If disposable items are not feasible or desirable, ensure that all non-disposable food service items are handled with gloves and washed with dish soap and hot water or in a dishwasher. Individuals should wash their hands after removing their gloves or after directly handling used food service items.
  • If food is offered at any event, have pre-packaged boxes or bags for each attendee instead of a buffet or family-style meal. Avoid sharing food and utensils.
  • Where lines typically form, campuses or vendors shall designate spacing for people in line to maintain appropriate distance in accordance with these guidelines.

C. Student Services

  • Consistent with the university’s commitment to access, the services provided to students will be accessible to the greatest extent possible whether students are on campus or are studying remotely. Remote access to students should provide the same level of service as in-person offerings.
  • The university provides a digital platform (STAR Balance) that allows students to make appointments with some staff, advisors or faculty. Currently, appointments with the Advising Center can be made through STAR Balance. This platform permits students to consult with University personnel without the need to be on campus. This capability should permit students who cannot come to campus to still access faculty office hours, tutoring services, and advisors.
  • All Student Affairs departments will be providing student support and student engagement opportunities in-person and virtually. Students are encouraged to check department websites and announcements to verify the specific format of delivery for programs.
  • Student services and activities conducted in person shall adhere to all applicable guidelines relating to physical distancing, barriers, face coverings, sanitization and other considerations.

D. Events, Gatherings, and Activities (excluding classes)

Large gatherings are restricted based on State and County guidelines. UH Hilo encourages virtual group events, gatherings, activities or meetings, if feasible.

  • Where in-person gatherings are unavoidable, promote physical distancing between people, wear face coverings (indoors and crowded outdoor areas), use outdoor venues, well-ventilated spaces, and limit group size to the extent possible.
  • Limit any nonessential visitors, volunteers, and activities involving external groups or organizations as much as possible.
  • Pursue options to convene sporting events and participation in sports activities in ways that minimize the risk of transmission of COVID-19 to players, coaches, staff, audiences and communities.
  • Units seeking to hold non-classroom activities exceeding twenty-five (25) people must obtain approval from the Vice Chancellor for Administrative Affairs.
    • Academic Affairs: Prior approval from Dean and Vice Chancellor for Academic Affairs
    • Student Affairs: Prior approval from Directors and Vice Chancellor for Student Affairs.
    • Chancellor’s Units: Prior approval from Director and Chancellor.
    • Event organizers must develop protocol in consultation with the Vice Chancellor for Administrative Affairs and in accordance with these guidelines.
    • Certain events may require additional approval from the County.

Guidelines for Special Facilities (Athletics, ‘Imiloa Astronomy Center, Student Life Center, Campus Center, Performing Arts Center) may be found on the UH Hilo COVID site.

E. Use of Facilities by External (Non-university) Parties

  • External parties that are granted permission to share or use university facilities shall also follow these guidelines.

→ Continue to VII. Non-Discrimination/Harassment and Behavioral Health