UH Hilo COVID-19 Guidelines

Appendix A - Situational Guidelines - Symptoms or Positive Case

These guidelines are interim only and are subject to revision, until we can complete consultation with the unions.

In this page:

A. Symptoms

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these newly developed symptoms may have COVID-19:

  • Fever (100.4 F or greater) or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible symptoms. CDC will continue to update this list as we learn more about COVID-19.

B. Employee comes to work with COVID-19 positive test

1. Supervisor Actions

  1. Immediately separate Employee from other employees, students, and invited visitors and send Employee home.
    1. Take action with empathy and understanding.
    2. Encourage Employee to seek immediate medical advice from their healthcare provider.
    3. Designate a separate area where the Employee can wait for transportation (if they are unable to leave immediately.
  2. Immediately notify Campus Security dispatch: (808) 974-7911 (on campus extension 7911). Campus Security is a 24/7 operation.
  3. Campus Security notifies COVID Coordinator (when established; VCA during interim)

2. Coordinator Actions (on behalf of DoH)

  1. Notify VCA to initiate cleaning protocol.
  2. Notify Human Resources .
  3. Contact Employee:
    1. Inform to remain at home and seek immediate medical advice from their healthcare provider.
    2. Inform of community resources if the Employee does not have a primary healthcare provider.
  4. Follow up with Employee, Employee’s coworkers, students, or others that may have been in close contact (within 6 feet for a prolonged period of time, 15 or more minutes) in the last 14 days.
    1. Identify areas the Employee was in for prolonged periods of time (15 or more minutes) in the last 14 days.
  5. Communicate potential exposure to the close contact individuals but does not identify the name of the affected Employee.
  6. Notify and send home any individuals who came into close contact with the affected Employee.
    1. Advise individuals that feel ill to follow CDC-recommended steps.
    2. Advise affected Employee and individuals to self-quarantine for a 14-day period, self-monitor, and seek immediate medical advice from their healthcare provider.
    3. Advise individuals who are not considered in close contact and exposed to self-monitor for symptoms, and remain at work. If they develop symptoms, they should notify their supervisor and stay home.

3. VCA Actions

  1. Inform Campus Security of pending actions and restrictions to areas.
  2. Coordinate with Auxiliary Services and Environmental Health & Safety to initiate cleaning protocol.
  3. Coordinate with supervisor of area to clear the area(s):
    1. The area(s) that have been disinfected will be reopened the next business day following conclusion of the deep cleaning.
  4. Initiates messaging to campus.
    1. Mindful to respect the confidentiality of the affected Employee and others identified.
      1. Example: “An individual has reported a positive test for COVID-19 on [date] and is now self-isolating and seeking medical attention. Close contacts to the individual have been informed and have been asked to leave the workplace and self-isolate/self-monitor. If you were not already told you were a close contact, then you are not one. If you have questions about COVID-19 or your situation, please call your doctor and look to the CDC guidance.”
  5. Informs UH Hilo Office of University Relations and UH System Communications Office

4. Auxiliary Services Actions

  1. Initiate deep cleaning of affected area(s).
    1. Restrict access to areas used by the Employee, using caution tape or other means.
    2. Open outside doors and windows and use ventilating fans to increase air circulation in the area. Wait 24 hours or as long as practical before beginning cleaning and disinfection.
    3. Clean and disinfect all areas used/touched by the Employee
    4. Cleaning staff should clean and disinfect all areas:
      1. Used or touched by the Employee; and
      2. High-touch surfaces, offices, bathrooms, common areas, shared electronic equipment (like tablets, touch screens, keyboards, remote controls) used by the Employee, focusing especially on frequently touched surfaces.
    5. Cleaning process:
      1. Cleaning solution will be applied using a fogger.
      2. Allow solution to set for at least 15 minutes
      3. Initiate thorough wipe down of affected area, apply additional cleaning solution as needed.
      4. Cleaning staff shall clean hands often, including immediately after removing gloves, by washing hands with soap and water for at least 20 seconds. If soap and water are not available and hands are not visibly dirty, an alcohol-based sanitizer that contains at least 60% alcohol may be used.
      5. Continue routine cleaning and disinfection.
    6. Upon completion, remove caution tape or other barriers to reopen access to the affected areas, and notify Coordinator, VCA, and Campus Security.

5. Environmental Health and Safety Actions

  1. Monitors compliance of health and safety protocol.

6. Campus Security Actions

  1. Enforces restricted area while on regular patrol

7. Human Resources Actions

  1. Contact impacted employees and provide information on COVID-19 related leave, and other applicable benefits if applicable.

8. Return of Employee

  1. The Coordinator will remain the point of contact with the Employee for daily check-in.
  2. The Coordinator in conjunction with the DoH will determine when the Employee meets the criteria to end home isolation, consistent with DoH and CDC guidelines. The Employee should not return to campus or report to work until they have clearance from the Coordinator.
  3. Persons with COVID-19 who have positive or symptoms and were directed to care for themselves at home may discontinue isolation under the following conditions:
    1. At least 10 days1 have passed since symptom onset and
    2. At least 24 hours have passed since resolution of fever without the use of fever-reducing medications and
    3. Other symptoms have improved.
  4. Employers should not require sick employees to provide a COVID-19 test result or healthcare provider’s note to validate their illness, qualify for sick leave, or return to work. Healthcare provider offices and medical facilities may be extremely busy and not able to provide such documentation in a timely manner.

C. Employee reports they tested positive for COVID-19 and Employee is not at work

1. Supervisor Actions

  1. Notifies Employee to remain at home.
    1. Supervisor takes action with empathy and understanding.
    2. Encourage Employee to seek immediate medical advice from their healthcare provider to determine whether testing is appropriate.
  2. Immediately notify Campus Security dispatch: (808) 974-7911 (on campus extension 7911). Campus Security is a 24/7 operation.
  3. Campus Security notifies COVID Coordinator (when established; VCA during interim)

2. Coordinator Actions

  1. Notify Human Resources .
  2. Contact Employee:
    1. Inform to remain at home and seek immediate medical advice from their healthcare provider.
    2. Inform of community resources if the Employee does not have a primary healthcare provider.
    3. Follow up with the Employee to determine when the test was taken and when the Employee was last at work.
  3. If Employee was at the work site within 14 days of test:
    1. Coordinator contacts Employee’s coworkers, students, or others that may have been in close contact (within 6 feet for a prolonged period of time 15 or more minutes) in the last 14 days.
      1. Communicate potential exposure to the close contact individuals but does not identify the name of the affected Employee.
      2. Notify and send home any individuals who came into close contact with the affected Employee.
      3. Advise affected individuals employees that feel ill to follow CDC-recommended steps.
      4. Advise affected individuals to self-quarantine for a 14-day period, self-monitor, and seek immediate medical advice from their healthcare provider.
      5. Advise Employees not considered in close contact and exposed to self-monitor for symptoms and remain at work. If they develop symptoms, they should notify their supervisor and stay home.
    2. Notify VCA to initiate cleaning protocol.
  4. If Employee was not at the work site within 14 days of test, no additional action is necessary.

3. VCA Actions (per 2.c.ii)

  1. Inform Campus Security of pending actions and restrictions to areas.
  2. Coordinate with Auxiliary Services and Environmental Health & Safety to initiate cleaning protocol.
  3. Coordinate with supervisor of area to clear the area:
    1. The areas that have been disinfected will be reopened the next business day following conclusion of the deep cleaning.
  4. Initiates messaging to campus.
    1. Mindful to respect the confidentiality of the affected Employee and others identified.
      1. Example: “An individual has reported a positive test for COVID-19 on [date] and is now self-isolating and seeking medical attention. Close contacts to the individual have been informed and have been asked to leave the workplace and self-isolate/self-monitor. If you were not already told you were a close contact, then you are not one. If you have questions about COVID-19 or your situation please call your doctor and look to the CDC guidance.”
  5. Informs UH Hilo Office of University Relations and UH System Communications Office

4. Auxiliary Services Actions

  1. If it has been more than 7 days since the Employee visited or used the facility/area, additional cleaning and disinfection is not necessary.
  2. If it has been 7 days or less since the Employee visited or used the facility/area, then initiate deep cleaning and disinfection of affected area(s).
    1. Restrict access to areas used by the Employee, using caution tape or other means.
    2. Open outside doors and windows and use ventilating fans to increase air circulation in the area. Wait 24 hours or as long as practical before beginning cleaning and disinfection.
    3. Cleaning staff should clean and disinfect all areas:
      1. Used or touched by the Employee; and
      2. High-touch surfaces, offices, bathrooms, common areas, shared electronic equipment (like tablets, touch screens, keyboards, remote controls) used by the Employee, focusing especially on frequently touched surfaces.
    4. Cleaning process:
      1. Cleaning solution will be applied using a fogger.
      2. Allow solution to set for at least 15 minutes
      3. Initiate thorough wipe down of the affected area(s), apply additional cleaning solution as needed.
      4. Cleaning staff shall clean hands often, including immediately after removing gloves, by washing hands with soap and water for at least 20 seconds. If soap and water are not available and hands are not visibly dirty, an alcohol-based sanitizer that contains at least 60% alcohol may be used.
      5. Continue routine cleaning and disinfection.
  3. Upon completion, remove caution tape or other barriers to reopen access to the affected areas, and notify Coordinator, VCA, and Campus Security.

5. Environmental Health and Safety Actions

  1. Monitors compliance of health and safety protocol.

6. Security Actions

  1. Enforces restricted area while one regular patrol

7. Human Resources Actions

  1. Contact impacted employees and provide information on COVID-19 related leave, and other applicable benefits if applicable.

8. Return of Employee

  1. The Coordinator will remain the point of contact with the Employee for daily check-in.
  2. The Coordinator in conjunction with the DoH will determine when the Employee meets the criteria to end home isolation, consistent with DoH and CDC guidelines. The Employee should not return to campus or report to work until they have clearance from the Coordinator.
  3. Persons with COVID-19 who have positive or symptoms and were directed to care for themselves at home may discontinue isolation under the following conditions:
    1. At least 10 days1 have passed since symptom onset and
    2. At least 24 hours have passed since resolution of fever without the use of fever-reducing medications and
    3. Other symptoms have improved.
  4. Employers should not require sick employees to provide a COVID-19 test result or healthcare provider’s note to validate their illness, qualify for sick leave, or return to work. Healthcare provider offices and medical facilities may be extremely busy and not able to provide such documentation in a timely manner.

D. Employee comes to work and displays symptoms pending confirmation of COVID-19

1. Supervisor Actions

  1. Immediately separate Employee from other employees, students, and invited visitors and send Employee home.
    1. Take action with empathy and understanding.
    2. Encourage Employee to seek immediate medical advice from their healthcare provider to determine whether testing is appropriate.
    3. Designate a separate area where the Employee can wait for transportation if they are unable to leave immediately.
  2. Immediately notify Campus Security dispatch: (808) 974-7911 (on campus extension 7911). Campus Security is a 24/7 operation.
  3. Campus Security notifies COVID Coordinator (when established; VCA during interim)

2. Coordinator Actions

  1. Notify VCA to initiate cleaning protocol.
  2. Notify Human Resources .
  3. Contact Employee:
    1. Inform to remain at home and seek immediate medical advice from their healthcare provider.
    2. Inform of community resources if the Employee does not have a primary healthcare provider.
    3. Maintain contact with Employee to determine if Employee is positive for COVID-19.
  4. Follow up with Employee, Employee’s coworkers, students, or others that may have been in close contact (within 6 feet for a prolonged period of time 15 or more minutes) in the last 14 days.
  5. If Employee reports a positive test:
    1. Communicate potential exposure to the close contact individuals but does not identify the name of the affected Employee.
    2. Notify and send home any individuals who came into close contact with the affected Employee.
      1. Advise individuals that feel ill to follow CDC-recommended steps.
      2. Advise affected Employee and individuals to self-quarantine for a 14-day period, self-monitor, and seek immediate medical advice from their healthcare provider.
    3. Advise individuals who are not considered exposed should self-monitor for symptoms. If they develop symptoms, they should notify their supervisor and stay home.
  6. If Employee reports a negative test:
    1. Continue self-quarantine and return to work in line with Return to Work protocol.
    2. Inform individuals in close contact with the Employee that COVID-19 was not confirmed for the Employee.

3. VCA Actions

  1. Inform Campus Security .
  2. Coordinate with Auxiliary Services and Environmental Health & Safety to initiate cleaning protocol.
  3. Clearing the Area:
    1. The areas that have been disinfected will be reopened the next business day following conclusion of the deep cleaning.
  4. Initiates messaging to campus.
    1. Mindful to respect the confidentiality of the affected Employee and others identified.
    2. Example: “An individual reported symptoms for COVID-19 on [date] and is now self-isolating and seeking medical attention. Close contacts to the individual have been informed and will self-monitor. If you were not already told you were a close contact, then you are not one. If you have questions about COVID-19 or your situation please call your doctor and look to the CDC guidance.”
  5. Informs UH Hilo Office of University Relations and UH System Communications Office

4. Auxiliary Services Actions

  1. Initiate deep cleaning of affected area(s).
    1. Restrict access to areas used by the Employee, using caution tape or other means.
    2. Open outside doors and windows and use ventilating fans to increase air circulation in the area. Wait 24 hours or as long as practical before beginning cleaning and disinfection.
    3. Clean and disinfect all areas used/touched by the Employee
    4. Cleaning staff should clean and disinfect all areas:
      1. Used or touched by the Employee; and
      2. High-touch surfaces, offices, bathrooms, common areas, shared electronic equipment (like tablets, touch screens, keyboards, remote controls) used by the Employee, focusing especially on frequently touched surfaces.
    5. Cleaning process:
      1. Cleaning solution will be applied using a fogger.
      2. Allow solution to set for at least 15 minutes
      3. Initiate thorough wipe down of affected area, apply additional cleaning solution as needed.
      4. Cleaning staff shall clean hands often, including immediately after removing gloves, by washing hands with soap and water for at least 20 seconds. If soap and water are not available and hands are not visibly dirty, an alcohol-based sanitizer that contains at least 60% alcohol may be used.
      5. Continue routine cleaning and disinfection.
    6. Remove caution tape or other barriers to reopen access to the affected areas, and notify Coordinator, VCA, and Campus Security.

5. Environmental Health and Safety Actions

  1. Monitors compliance of health and safety protocol.

6. Campus Security Actions

  1. Enforces restricted area while one regular patrol

7. Human Resources Actions

  1. Contact impacted employee(s) and provide information on COVID-19 related leave, and other applicable benefits if applicable.

8. Return of Employee

  1. The Coordinator will remain the point of contact with the Employee for daily check-in.
  2. The Coordinator in conjunction with the DoH will determine when the Employee meets the criteria to end home isolation, consistent with DoH and CDC guidelines. The Employee should not return to campus or report to work until they have clearance from the Coordinator.
  3. Persons with COVID-19 who have positive or symptoms and were directed to care for themselves at home may discontinue isolation under the following conditions:
    1. At least 10 days1 have passed since symptom onset and
    2. At least 24 hours have passed since resolution of fever without the use of fever-reducing medications and
    3. Other symptoms have improved.
  4. Employers should not require sick employees to provide a COVID-19 test result or healthcare provider’s note to validate their illness, qualify for sick leave, or return to work. Healthcare provider offices and medical facilities may be extremely busy and not able to provide such documentation in a timely manner.

E. Employee reports they have symptoms pending confirmation of COVID-19 and Employee is not at work

1. Supervisor Actions

  1. Notifies Employee to remain at home.
    1. Supervisor takes action with empathy and understanding.
    2. Encourage Employee to seek immediate medical advice from their healthcare provider to determine whether testing is appropriate.
  2. Immediately notify Campus Security dispatch: (808) 974-7911 (on campus extension 7911). Campus Security is a 24/7 operation.
  3. Campus Security notifies COVID Coordinator (when established; VCA during interim)

2. Coordinator Actions

  1. Notify Human Resources .
  2. Contact Employee:
    1. Inform to remain at home and seek immediate medical advice from their healthcare provider.
    2. Inform of community resources if the Employee does not have a primary healthcare provider.
    3. Maintain contact with Employee to determine if Employee is positive for COVID-19.
  3. If Employee was at the work site within 14 days of symptoms:
    1. Follow up with Employee, Employee’s coworkers, students, or others that may have been in close contact (within 6 feet for a prolonged period of time 15 or more minutes) in the last 14 days.
    2. If Employee reports a positive test:
    3. Communicate potential exposure to the close contact individuals but does not identify the name of the affected Employee.
    4. Notify and send home any individuals who came into close contact with the affected Employee.
    5. Advise individuals that feel ill to follow CDC-recommended steps.
    6. Advise affected Employee and individuals to self-quarantine for a 14-day period, self-monitor, and seek immediate medical advice from their healthcare provider.
    7. Advise individuals who are not considered exposed should self-monitor for symptoms. If they develop symptoms, they should notify their supervisor and stay home.
    8. Notify VCA to initiate cleaning protocol.
    9. If Employee reports a negative test:
    10. Continue self-quarantine and return to work in line with Return to Work protocol.
    11. Inform individuals in close contact with the Employee that COVID-19 was not confirmed for the Employee.
    12. If Employee was not at the work site within 14 days of test, no additional action is necessary.

3. VCA Actions

  1. Inform Campus Security.
  2. Coordinate with Auxiliary Services and Environmental Health & Safety to initiate cleaning protocol.
  3. Clearing the Area:
    1. The areas that have been disinfected will be reopened the next business day following conclusion of the deep cleaning.
  4. Initiates messaging to campus.
    1. Mindful to respect the confidentiality of the affected Employee and others identified.
    2. “An individual reported symptoms for COVID-19 on [date] and is now self-isolating and seeking medical attention. Close contacts to the individual have been informed and will self-monitor. If you were not already told you were a close contact, then you are not one. If you have questions about COVID-19 or your situation please call your doctor and look to the CDC guidance.”
  5. Informs UH Hilo Office of University Relations and UH System Communications Office

4. Auxiliary Services Actions

  1. If it has been more than 7 days since the Employee visited or used the facility/area, additional cleaning and disinfection is not necessary.
  2. If it has been 7 days or less since the Employee visited or used the facility/area, then initiate deep cleaning of affected area(s).
    1. Restrict access to areas used by the Employee, using caution tape or other means.
    2. Open outside doors and windows and use ventilating fans to increase air circulation in the area. Wait 24 hours or as long as practical before beginning cleaning and disinfection.
    3. Clean and disinfect all areas used/touched by the Employee
    4. Cleaning staff should clean and disinfect all areas:
    5. Used or touched by the Employee; and
    6. High-touch surfaces, offices, bathrooms, common areas, shared electronic equipment (like tablets, touch screens, keyboards, remote controls) used by the Employee, focusing especially on frequently touched surfaces.
    7. Cleaning process:
    8. Cleaning solution will be applied using a fogger.
    9. Allow solution to set for at least 15 minutes
    10. Initiate thorough wipe down of affected area, apply additional cleaning solution as needed.
    11. Cleaning staff shall clean hands often, including immediately after removing gloves, by washing hands with soap and water for at least 20 seconds. If soap and water are not available and hands are not visibly dirty, an alcohol-based sanitizer that contains at least 60% alcohol may be used.
    12. Continue routine cleaning and disinfection.
  3. Remove caution tape or other barriers to reopen access to the affected areas, and notify Coordinator, VCA, and Campus Security.

5. Environmental Health and Safety Actions

  1. Monitors compliance of health and safety protocol.

6. Security Actions

  1. Enforces restricted area while one regular patrol

7. Human Resources Actions

  1. Contact impacted employees and provide information on COVID-19 related leave, and other applicable benefits if applicable.

8. Return of Employee

  1. The Coordinator will remain the point of contact with the Employee for daily check-in.
  2. The Coordinator in conjunction with the DoH will determine when the Employee meets the criteria to end home isolation, consistent with DoH and CDC guidelines. The Employee should not return to campus or report to work until they have clearance from the Coordinator.
  3. Persons with COVID-19 who have positive or symptoms and were directed to care for themselves at home may discontinue isolation under the following conditions:
    1. At least 10 days1 have passed since symptom onset and
    2. At least 24 hours have passed since resolution of fever without the use of fever-reducing medications and
    3. Other symptoms have improved.
  4. Employers should not require sick employees to provide a COVID-19 test result or healthcare provider’s note to validate their illness, qualify for sick leave, or return to work. Healthcare provider offices and medical facilities may be extremely busy and not able to provide such documentation in a timely manner.

F. Employee reports they may have been exposed to COVID-19 but are not showing symptoms

Individuals may have been exposed if they are a “close contact” of someone who is infected, which is defined as being within about 6 feet of a person with COVID-19 for 15 minutes or longer (as of June 5, 2020 guidance)

1. Supervisor Actions

  1. Notify Employee to remain at home or in a comparable setting and practice safe physical distancing for 14 days.
    1. Take action with empathy and understanding.
    2. Encourage Employee to seek immediate medical advice from their healthcare provider to determine whether testing is appropriate.
  2. Immediately notify Campus Security dispatch: 974-7911 (on campus extension 7911). Campus Security is a 24/7 operation.
  3. Campus Security notifies COVID Coordinator (when established; VCA during interim)

2. Coordinator Actions

  1. Notify VCA to assess whether cleaning protocol is initiated.
  2. Notify Human Resources
  3. Contact Employee:
    1. Inform to remain at home and seek immediate medical advice from their healthcare provider.
    2. Inform of community resources if the Employee does not have a primary healthcare provider.
    3. Maintain contact with Employee to determine if Employee is positive for COVID-19.
  4. If Employee was at the work site within 14 days of exposure:
    1. Follow up with Employee, Employee’s coworkers, students, or others that may have been in close contact (within 6 feet for a prolonged period of time 15 or more minutes) in the last 14 days.
    2. If Employee reports a positive test:
    3. Communicate potential exposure to the close contact individuals but does not identify the name of the affected Employee.
    4. Notify and send home any individuals who came into close contact with the affected Employee.
    5. Advise individuals that feel ill to follow CDC-recommended steps.
    6. Advise affected Employee and individuals to self-quarantine for a 14-day period, self-monitor, and seek immediate medical advice from their healthcare provider.
    7. Advise individuals who are not considered exposed should self-monitor for symptoms. If they develop symptoms, they should notify their supervisor and stay home.
    8. Notify VCA to initiate cleaning protocol.
    9. If Employee reports a negative test:
    10. Continue self-quarantine and return to work in line with Return to Work protocol.
    11. Inform individuals in close contact with the Employee that COVID-19 was not confirmed for the Employee.
    12. If Employee was not at the work site within 14 days of test, no additional action is necessary.

3. VCA Actions

  1. Inform Campus Security .
  2. Notify Auxiliary Services to continue routine cleaning and disinfecting.
  3. Initiates messaging to campus.
    1. Mindful to respect the confidentiality of the affected Employee and others identified.
    2. “An individual reported possible exposure to COVID-19 on [date] and is now self-isolating and seeking medical attention. Close contacts to the individual have been informed and will self-monitor. If you were not already told you were a close contact, then you are not one. If you have questions about COVID-19 or your situation please call your doctor and look to the CDC guidance.”
  4. Informs UH Hilo Office of University Relations and UH System Communications Office

4. Auxiliary Services Actions

  1. Maintain routine cleaning and disinfecting.

5. Human Resources Actions

  1. Contact impacted employees and provide information on COVID-19 related leave, and other applicable benefits if applicable.

6. Return of Employee

  1. The Coordinator will remain the point of contact with the Employee for daily check-in.
  2. The Coordinator in conjunction with the DoH will determine when the Employee meets the criteria to end home isolation, consistent with DoH and CDC guidelines. The Employee should not return to campus or report to work until they have clearance from the Coordinator.
  3. Persons with COVID-19 who have positive or symptoms and were directed to care for themselves at home may discontinue isolation under the following conditions:
    1. At least 10 days1 have passed since symptom onset and
    2. At least 24 hours have passed since resolution of fever without the use of fever-reducing medications and
    3. Other symptoms have improved.
  4. Employers should not require sick employees to provide a COVID-19 test result or healthcare provider’s note to validate their illness, qualify for sick leave, or return to work. Healthcare provider offices and medical facilities may be extremely busy and not able to provide such documentation in a timely manner.

G. Student reports a COVID-19 positive test

1. Student Actions

  1. Notify Campus Security dispatch: (808) 974-7911 (on campus extension 7911). Campus Security is a 24/7 operation.
  2. Campus Security notifies COVID Coordinator (when established; VCA during interim)

2. Coordinator Actions (on behalf of DoH)

  1. Contact Student:
    1. Take action with empathy and understanding.
    2. Determine whether student is on- or off-campus resident.
    3. If on-campus resident, inform Housing .
      1. Inform to return to dorm and/or remain at dorm in isolation for self-quarantine for a 14-day period, to self-monitor and seek immediate medical advice from their healthcare provider.
      2. Refer to Student Medical Services or inform of community resources if the student does not have a primary healthcare provider.
      3. Coordinator works with Housing to provide safe transport plan to medical care.
    4. If off-campus resident:
      1. Inform to return home and/or remain at home in isolation for self-quarantine for a 14-day period, to self-monitor and seek immediate medical advice from their healthcare provider.
      2. Refer to Student Medical Services or inform of community resources if the student does not have a primary healthcare provider.
    5. Determine people and areas the student was in close contact (within 6 feet for a prolonged period of time, 15 or more minutes) in the last 14 days.
  2. Notify Vice Chancellor for Student Affairs and/or Associate Vice Chancellor for Student Affairs
  3. Notify VCA to initiate cleaning protocol.
  4. Follow up with individuals that may have been in close contact (within 6 feet for a prolonged period of time, 15 or more minutes) in the last 14 days.
    1. Identify areas the student was in for prolonged periods of time (15 or more minutes) in the last 14 days.
  5. Communicate potential exposure to the close contact individuals but does not identify the name of the affected student.
  6. Notify and send home any individuals who came into close contact with the affected student.
    1. Advise individuals that feel ill to follow CDC-recommended steps.
    2. Advise affected individuals to self-quarantine for a 14-day period, self-monitor, and seek immediate medical advice from their healthcare provider.
    3. Advise individuals who are not considered in close contact and exposed to self-monitor for symptoms, and they may continue to come to campus. If they develop symptoms, they should notify the Coordinator thru Campus Security and stay home.

3. VCA Actions

  1. Inform Campus Security of pending actions and restrictions to areas.
  2. Coordinate with Auxiliary Services and Environmental Health & Safety to initiate cleaning protocol.
  3. Coordinate with building staff to clear the area(s):
    1. The area(s) that have been disinfected will be reopened the next business day following conclusion of the deep cleaning. In the case of Housing, areas will be reopened immediately upon completion of cleaning protocols.
  4. Initiates messaging to campus.
    1. Mindful to respect the confidentiality of the affected Employee and others identified.
    2. Example: “An individual has reported a positive test for COVID-19 on [date] and is now self-isolating and seeking medical attention. Close contacts to the individual have been informed and have been asked to leave the workplace and self-isolate/self-monitor. If you were not already told you were a close contact, then you are not one. If you have questions about COVID-19 or your situation please call your doctor and look to the CDC guidance.”
  5. Informs UH Hilo Office of University Relations and UH System Communications Office

4. Auxiliary Services Actions

  1. Initiate deep cleaning of affected area(s).
    1. Restrict access to areas to be cleaned using caution tape or other means.
    2. Open outside doors and windows and use ventilating fans to increase air circulation in the area. Wait 24 hours or as long as practical before beginning cleaning and disinfection.
    3. Clean and disinfect all areas determined to be in close contact with the student.
    4. Cleaning process:
      1. Cleaning solution will be applied using a fogger.
      2. Allow solution to set for at least 15 minutes
      3. Initiate thorough wipe down of affected area, apply additional cleaning solution as needed.
      4. Cleaning staff shall clean hands often, including immediately after removing gloves, by washing hands with soap and water for at least 20 seconds. If soap and water are not available and hands are not visibly dirty, an alcohol-based sanitizer that contains at least 60% alcohol may be used.
      5. Continue routine cleaning and disinfection.
    5. Upon completion, remove caution tape or other barriers to reopen access to the affected areas, and notify Coordinator, VCA, and Campus Security.

5. Environmental Health and Safety Actions

  1. Monitors compliance of health and safety protocol.

6. Campus Security Actions

  1. Enforces restricted area while on regular patrol

7. Return of the Student

  1. The Coordinator will remain the point of contact with the student for daily check-in.
  2. The Coordinator in conjunction with the DoH will determine when the student meets the criteria to end residence hall or home isolation, consistent with DoH and CDC guidelines. The student should not return to campus or report to work until they have clearance from the Coordinator.
  3. Persons with COVID-19 who have positive or symptoms and were directed to care for themselves at home may discontinue isolation under the following conditions:
    1. At least 10 days1 have passed since symptom onset and
    2. At least 24 hours have passed since resolution of fever without the use of fever-reducing medications and
    3. Other symptoms have improved.

H. Student reports COVID-19 symptoms

1. Student Actions

  1. Notify Campus Security dispatch: (808) 974-7911 (on campus extension 7911). Campus Security is a 24/7 operation.
  2. Campus Security notifies COVID Coordinator (when established; VCA during interim)

2. Coordinator Actions (on behalf of DoH)

  1. Contact Student:
    1. Take action with empathy and understanding.
    2. Determine whether student is on- or off-campus resident.
    3. If on-campus resident, inform Housing .
      1. Inform to return to dorm and/or remain at dorm in isolation for self-quarantine for a 14-day period, to self-monitor and seek immediate medical advice from their healthcare provider.
      2. Refer to Student Medical Services or inform of community resources if the student does not have a primary healthcare provider.
      3. Coordinator works with Housing to provide safe transport plan to medical care.
    4. If off-campus resident:
      1. Inform to return home and/or remain at home in isolation for self-quarantine for a 14-day period, to self-monitor and seek immediate medical advice from their healthcare provider.
      2. Refer to Student Medical Services or inform of community resources if the student does not have a primary healthcare provider.
    5. Determine people and areas the student was in close contact (within 6 feet for a prolonged period of time, 15 or more minutes) in the last 14 days.
  2. Notify Vice Chancellor for Student Affairs and/or Associate Vice Chancellor for Student Affairs
  3. Notify VCA to initiate cleaning protocol.
  4. Follow up with individuals that may have been in close contact (within 6 feet for a prolonged period of time, 15 or more minutes) in the last 14 days.
    1. Identify areas the student was in for prolonged periods of time (15 or more minutes) in the last 14 days.
  5. Communicate potential exposure to the close contact individuals but does not identify the name of the affected student.
  6. Notify and send home any individuals who came into close contact with the affected student.
    1. Advise individuals that feel ill to follow CDC-recommended steps.
    2. Advise affected individuals to self-quarantine for a 14-day period, self-monitor, and seek immediate medical advice from their healthcare provider.
    3. Advise individuals who are not considered in close contact and exposed to self-monitor for symptoms, and they may continue to come to campus. If they develop symptoms, they should notify the Coordinator thru Campus Security and stay home.

3. VCA Actions

  1. Inform Campus Security of pending actions and restrictions to areas.
  2. Coordinate with Auxiliary Services and Environmental Health & Safety to initiate cleaning protocol.
  3. Coordinate with building staff to clear the area(s):
    1. The area(s) that have been disinfected will be reopened the next business day following conclusion of the deep cleaning. In the case of Housing, areas will be reopened immediately upon completion of cleaning protocols.
  4. Initiates messaging to campus.
    1. Mindful to respect the confidentiality of the affected Employee and others identified.
    2. Example: “An individual reported symptoms for COVID-19 on [date] and is now self-isolating and seeking medical attention. Close contacts to the individual have been informed and will self-monitor. If you were not already told you were a close contact, then you are not one. If you have questions about COVID-19 or your situation please call your doctor and look to the CDC guidance.”
  5. Informs UH Hilo Office of University Relations and UH System Communications Office

4. Auxiliary Services Actions

  1. Initiate deep cleaning of affected area(s).
    1. Restrict access to areas to be cleaned using caution tape or other means.
    2. Open outside doors and windows and use ventilating fans to increase air circulation in the area. Wait 24 hours or as long as practical before beginning cleaning and disinfection.
    3. Clean and disinfect all areas determined to be in close contact with the student.
    4. Cleaning process:
    5. Cleaning solution will be applied using a fogger.
    6. Allow solution to set for at least 15 minutes
    7. Initiate thorough wipe down of affected area, apply additional cleaning solution as needed.
    8. Cleaning staff shall clean hands often, including immediately after removing gloves, by washing hands with soap and water for at least 20 seconds. If soap and water are not available and hands are not visibly dirty, an alcohol-based sanitizer that contains at least 60% alcohol may be used.
    9. Continue routine cleaning and disinfection.
    10. Upon completion, remove caution tape or other barriers to reopen access to the affected areas, and notify Coordinator, VCA, and Campus Security.

5. Environmental Health and Safety Actions

  1. Monitors compliance of health and safety protocol.

6. Campus Security Actions

  1. Enforces restricted area while on regular patrol

7. Return of the Student

  1. The Coordinator will remain the point of contact with the student for daily check-in.
  2. The Coordinator in conjunction with the DoH will determine when the student meets the criteria to end residence hall or home isolation, consistent with DoH and CDC guidelines. The student should not return to campus or report to work until they have clearance from the Coordinator.
  3. Persons with COVID-19 who have positive or symptoms and were directed to care for themselves at home may discontinue isolation under the following conditions:
    1. At least 10 days1 have passed since symptom onset and
    2. At least 24 hours have passed since resolution of fever without the use of fever-reducing medications and
    3. Other symptoms have improved.

I. Student reports they may have been exposed to COVID-19 but are not showing symptoms

Individuals may have been exposed if they are a “close contact” of someone who is infected, which is defined as being within about 6 feet of a person with COVID-19 for 15 minutes or longer (as of June 5, 2020 guidance)

1. Student Actions

  1. Notify Campus Security dispatch: (808) 974-7911 (on campus extension 7911). Campus Security is a 24/7 operation.
  2. Campus Security notifies COVID Coordinator (when established; VCA during interim)

2. Coordinator Actions (on behalf of DoH)

  1. Contact Student:
    1. Take action with empathy and understanding.
    2. Determine whether student is on- or off-campus resident.
    3. If on-campus resident, inform Housing .
    4. Inform to return to dorm and/or remain at dorm and practice safe physical distancing for a 14-day period, to self-monitor and seek immediate medical advice from their healthcare provider to determine whether testing is appropriate.
    5. Refer to Student Medical Services or inform of community resources if the student does not have a primary healthcare provider.
    6. Coordinator works with Housing to provide safe transport plan to medical care if needed.
    7. If off-campus resident:
    8. Inform to return home and/or remain at home and practice safe physical distancing for a 14-day period, to self-monitor and seek immediate medical advice from their healthcare provider to determine whether testing is appropriate.
    9. Refer to Student Medical Services or inform of community resources if the student does not have a primary healthcare provider.
    10. Determine people and areas the student was in close contact (within 6 feet for a prolonged period of time, 15 or more minutes) in the last 14 days.
  2. Notify Vice Chancellor for Student Affairs and/or Associate Vice Chancellor for Student Affairs
  3. Notify VCA to assess whether cleaning protocol is initiated.
  4. Follow up with individuals that may have been in close contact (within 6 feet for a prolonged period of time, 15 or more minutes) in the last 14 days.
  5. Identify areas the student was in for prolonged periods of time (15 or more minutes) in the last 14 days.
    1. If student reports a positive test:
    2. Communicate potential exposure to the close contact individuals but does not identify the name of the affected student.
    3. Notify and send home any individuals who came into close contact with the affected student.
    4. Advise individuals that feel ill to follow CDC-recommended steps.
    5. Advise affected individuals to self-quarantine for a 14-day period, self-monitor, and seek immediate medical advice from their healthcare provider.
    6. Advise individuals who are not considered in close contact and exposed to self-monitor for symptoms, and they may continue to come to campus. If they develop symptoms, they should notify the Coordinator thru Campus Security and stay home.
    7. Notify VCA to initiate cleaning protocol.
    8. If student reports a negative test:
    9. Continue self-quarantine and self-monitoring, and return to campus in line with the Return of the Student protocol.
    10. Inform individuals in close contact with the student that COVID-19 was negative for the student.
    11. If student was not on campus within 14 days of the test, no additional action is necessary.

3. VCA Actions

  1. Inform Campus Security of pending actions and restrictions to areas.
  2. Notify Auxiliary Services to continue routine cleaning and disinfecting.
  3. Initiates messaging to campus.
    1. Mindful to respect the confidentiality of the affected Employee and others identified.
    2. Example: “An individual reported possible exposure to COVID-19 on [date] and is now self-isolating and seeking medical attention. Close contacts to the individual have been informed and will self-monitor. If you were not already told you were a close contact, then you are not one. If you have questions about COVID-19 or your situation please call your doctor and look to the CDC guidance.”
  4. Informs UH Hilo Office of University Relations and UH System Communications Office

4. Auxiliary Services Actions

  1. Maintain routine cleaning and disinfecting.

5. Return of the Student

  1. The Coordinator will remain the point of contact with the student for daily check-in.
  2. The Coordinator in conjunction with the DoH will determine when the student meets the criteria to end residence hall or home isolation, consistent with DoH and CDC guidelines. The student should not return to campus or report to work until they have clearance from the Coordinator.
  3. Persons with COVID-19 who have positive or symptoms and were directed to care for themselves at home may discontinue isolation under the following conditions:
    1. At least 10 days1 have passed since symptom onset and
    2. At least 24 hours have passed since resolution of fever without the use of fever-reducing medications and
    3. Other symptoms have improved.

→ Continue to Appendix B - Area Hospitals and Clinics


  1. A limited number of persons with severe illness may produce replication-competent virus beyond 10 days, that may warrant extending duration of isolation for up to 20 days after symptom onset. Consider consultation with infection control experts. See Discontinuation of Transmission-Based Precautions and Disposition of Patients with COVID-19 in Healthcare Settings (Interim Guidance)↩︎ ↩︎ ↩︎ ↩︎ ↩︎ ↩︎ ↩︎ ↩︎