Unless otherwise stated, for a full refund, requests for withdrawal/refunds must be received at least two (2) working days (Monday–Friday, excluding holidays) prior to the start of the 1st session during regular office hours (7:45am - 4:30pm). Thereafter, no refunds will be issued.
Requests for withdrawal/refunds may be made:
- By email: email@example.com
- By phone: 932-7830
- By fax: 932-7831
- In person
- In writing (must be received by the withdrawal/refund deadline)
Failure to attend class or notifying your instructor of your intent to withdraw does not constitute an official withdrawal. Agencies paying student registration fees via purchase order will be billed regardless of attendance unless notification of withdrawal is made by the specified refund deadline.
Refunds for credit payments are credited back to the card originally charged. Please allow up to two billing cycles for the refund to show on your credit statement. Refunds for check and cash payments are issued via check and are mailed to the original payer. Please allow six to eight weeks to receive your check.
CCECS reserves the right to cancel a course. If a course is cancelled, you will receive a full refund.
If you have an outstanding financial obligation to the University of Hawaiʻi, no refunds will be issued until the unpaid obligation is cleared. Any refund will first be applied to the unpaid charges owed to UH.
Requests for withdrawal/refunds after the stated refund period will be considered in unusual or extenuating circumstances. Such requests must be made in writing and submitted via email (firstname.lastname@example.org), fax (932-7831), or mail (CCECS, 200 W. Kāwili St, Hilo, HI 96720).