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The University Concierge

  • Ask Us
  • Campus Tour
  • Big Eye Lance
  • Bike Share

The University Concierge is a centralized location which provides valuable resources to help prospective and current students, staff, and faculty to efficiently navigate the University of Hawaiʻi at Hilo by providing knowledgeable and accurate information in a welcoming and personal manner with outstanding customer service.

Additionally the University Concierge provides opportunities for visitors to explore and experience the spirit of Aloha here at the University of Hawaiʻi at Hilo through our Campus Tour Program.

Campus Tours

Come for a Visit

The University Concierge Coordinates our Campus Tour program. Let us show you around our beautiful campus!

Learn more about visiting UH Hilo

Bike Share


Stay tuned - our popular bike program is starting back up real soon! If you haven't already done so, check out our bike program and register today!

New Students

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Join us at our programs specially designed for students, including Vulcan Orientation! Learn more about what we do and stay updated on our events here!

Help Us Help You!

Help Us Help You

Do you have an event happening on campus? We're one of the main places people will come looking for information. If you send us the details, we'll be sure to share that with any of your participants who stop by.

Email us at

Frequently Asked Questions

When is “Munchies” open?
Sunday-Thursday 9:00 PM - Midnight. Updated Fall 2015.
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Who do I talk to about class registration?
Registrars Office. They can help you with registering, withdrawing, directed studies, appealing, audits, and credit/no credit classes. Read the extended answer…
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How do I schedule a campus tour?
Tours can be reserved through the Campus Tours website. Read the extended answer…
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Get more of your questions answered or ask a question.

Stop By

Contact Us

  • Stop By:
    1st floor of the Student Services Center (SSC E-101)
  • Hours:
    We're open Monday - Friday from 8:00 AM - 4:30 PM

Call, Email, or Text

Contact Us

  • Phone Number:
    (808) 932-7799
  • Email Us:
  • Text with iMessage:
  • Text Us:
    (929) 900-HILO (4456)

Chat With Us

Contact Us

  • Skype:
  • Chat with us Live online:
    Click the red bar at the bottom right of the page to start chatting with us... Yup, it's really us.... Except when we're away, then you can leave us a message and we'll get back to you when we return to the desk.