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Tuition waivers available for UH Hilo and RCUH employees to attend professional development courses

Waivers, available to employees of UH Hilo and of the Research Corporation of UH, are supported by the Chancellor’s Professional Development Fund.

Courses

UH Hilo seal, red lettering University of Hawaii and the state motto.Business Process Mapping

This course provides strategies and skills to allow leaders to define processes and develop process maps. Organizations often perform recurring tasks, yet fail to document the entire process from beginning to end. Process mapping allows individuals and organizations to understand what the organization does and who performs each action in a visual representation. This workshop provides a hands-on opportunity to learn the basic components, processes, and skills for process mapping. Participants will be prepared with an understanding of process and process map components which can be applied to their organizations.

  • Instructor: Joslyn Sato, PMP, Project Management Institute.
  • Monday, April 30, 2018 (1 class).
  • 9:00 a.m. to 4:00 p.m.

Analyzing Processes to Map Better Outcomes

Building on the Business Process Mapping workshop, learn how to analyze process maps to make effective decisions and identify opportunities for improvement. This workshop provides a hands-on opportunity to learn basic analysis, which leverages basic process mapping concepts and introduces new skills in detailed process mapping, and new components in process analysis.

  • Instructor: Joslyn Sato, PMP, Project Management Institute.
  • Thursday, May 10, 2018 (1 class).
  • 9:00 a.m. to 4:00 p.m.

Creating Effective Customer Relationships Using Social Media

Like it or not, how your company, project, or unit social media online influences customer behavior. How many people do you know with a mobile phone? How many people do you know have Facebook? How many people do you know get up to speed by reading the social media feeds? Social media greatly increases exposure, awareness, accessibility, and overall impact of your organization. Did you know that in a 2016 study by the Pew Research Center, on a total population basis (accounting for Americans who do not use the internet at all), estimated that 68% of all U.S. adults are Facebook users, while 28% use Instagram, 26% use Pinterest, 25% use LinkedIn and 21% use Twitter. The new generation of social media users In a recent social media study by J.D. Power & Associates, 87 percent of satisfied customers said their online interaction with the company “positively impacted” their likelihood of purchase from that company.

  • Instructor: Tom DeWitt, Associate Professor at the UH Hilo College of Business and Economics.
  • Wednesdays, April 11 – May 2, 2018 (4 classes).
  • 3:00 p.m. to 5:00 p.m.

Culture-Based Leadership Development

Authentic leadership begins with an awareness of your own values and cultural norms. Using this awareness as a foundation for your professional practice enables greater authenticity, empowerment, personal and professional satisfaction, and the ability to support these positive outcomes in those you lead. This one-day seminar will help participants to increase their awareness of their own cultural values and norms and apply it directly to leadership and management practices such as time management, resource management, and interpersonal communications. Other topics include; developing your leadership philosophy, strategic planning, employee relations, technology use, and creating community partnerships.

  • Instructor: Mary Therese Perez Hattori, Director of Center for Teaching and Learning, Chaminade University.
  • Tuesday, April 24, 2018 (1 class).
  • 9:00 a.m. to 3:00 p.m.

Manage Yourself, Lead Others

This one-day workshop is essential for those new to a leadership role and for those who are struggling to build cohesive teams. Personal reflection, group exercises, and facilitated dialogue will allow participants to consider real-work challenges in the areas of communication, leading organizational change, and team building.

  • Instructor: Janice Ikeda, Director of Operations Management, Hope Services.
  • Tuesday, April 24, 2018 (1 class).
  • 8:30 a.m. to 3:00 p.m.

To apply

Tuition waiver applications are available online.

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