Frequently Asked Questions for Students
Q. My instructor tells me to click on items in the Course Menu such as Announcement, Mail Tool, etc. but I can't see them. Why is the Course Menu missing?
- Answer: Your display's resolution may be set too high. To get the best results reset your resolution to at least 1280 x 1024 for a PC or 1280 x 800 for a MAC.
Q. The left side Course menu is not visible on my smartphone or tablet so how do I navigate the site?
- Answer: On mobile devices, the left side Course Menu has been replaced by the button called "Tools" at the top of the screen: Once you click on the Tools button a screen will appear showing buttons for all of the tools used in the course that they can use for navigation:
Q. What do I need to do to log in on a campus computer?
Answer: Your PC account is now your
firstname.lastname@example.org account. Your PC user's account your ticket to access the PC's located throughout UHH in the various Open Labs, Teaching Labs, Multimedia Classrooms and Student Resource Centers.
UHHL accounts are issued by automatic PC's on the main floor of the library. All other accounts are issued via your instructors as they see a need for them.
Q. What else can I do with my PC user's account?
Answer: For more information about your account and other technology-related questions, please visit the Academic Computing Services' Frequently Asked Questions webpage.