Dealing with Difficult and Upset People - Event Details

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Dealing with Difficult and Upset People

Location: CCECS, 891 Ululani St, Hilo

You can’t avoid or control an upset or difficult person, but you can control how you will react to them! In this workshop, Nancy Lombard will help you to differentiate between people who are difficult as a result of challenging situations and those who seem to be always problematic. You will learn ways to calm and center yourself and respond effectively when faced with a person who is upset or difficult. You will also learn and practice giving constructive feedback to and solving problems with someone who always seems to be upset or difficult.

Special Restrictions: Tuition: $55 (50% tuition assistance available through the Employment and Training Fund (ETF). Deadline to apply for assistance is July 11.

For more information, contact: vickyann@hawaii.edu 808-974-7664

Tags: customer service professional development PD CCECS soft skills

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