Dealing with Difficult and Upset People - Event Details

UH Hilo Home > News & Events

This event has concluded and is no longer current.

Dealing with Difficult and Upset People

Location: CCECS, 891 Ululani St, Hilo

You can’t avoid or control an upset or difficult person, but you can control how you will react to them! In this workshop, Nancy Lombard will help you to differentiate between people who are difficult as a result of challenging situations and those who seem to be always problematic. You will learn ways to calm and center yourself and respond effectively when faced with a person who is upset or difficult. You will also learn and practice giving constructive feedback to and solving problems with someone who always seems to be upset or difficult.

Special Restrictions: Tuition: $55 (50% tuition assistance available through the Employment and Training Fund (ETF). Deadline to apply for assistance is July 11.

For more information, contact: vickyann@hawaii.edu 808-974-7664

Tags: customer service professional development PD CCECS soft skills

What's also happening?

July 2014
SunMonTueWedThuFriSat

20

21

22

23

24

25

26

Announcements

UH Hilo Student Association Tee Shirt Design Contest!
Enter for a chance to win an iPad mini or an iPod nano! If you are a UH Hilo student with a creative side, submit your own tee shirt design via email by the end of October 31st, 2014. ...
University Dining Services Survey
Take the University Dining Services SURVEY and you will be entered to WIN One of Two $150 Gift Cards in Dining Points! Your feedback is important and we want to hear from you! Take the Survey Online at: http://vcil. ...
Seeking Vendors for the 2015 Hoʻolauleʻa!
The 2015 Hoʻolauleʻa Committee is seeking vendors for our 20th annual event. The event is on Saturday, January 17, 2015 from 12:00pm to 8:00pm in the Performing Arts Center Parking Lot on UH Hilo campus. ...
Volunteers wanted for an e-cigarette study
We are seeking volunteers for a research study regarding e-cigarette usage patterns. The purpose is to interview e-cigarette users on reasons for starting, dual use of conventional cigarettes, and opinions on potential legislation. ...

Disclaimer: The University of Hawaii at Hilo is not responsible for the contents, links and/or materials presented in any web site listed above that is not of the “hilo.hawaii.edu” or “.uhh.hawaii.edu” domains. All comments, complaints and grievances should be filed with the author, host and/or owner of said site.