Frequently Asked Questions

Do I need an appointment?
No. You may drop in anytime the center is open for assistance.
Does the service cost me anything?
No. The service is free of charge and can be utilized by all students currently enrolled at UH Hilo and Hawai'i Community College.
 
If you are visiting from another UH campus and are currently enrolled we also welcome you to Kilohana locations and will be happy to work with you to identify which of our services and resources you may want access to while you are here. You will be asked to show us your campus ID card as proof of your current enrollment.
Will there always be tutors available for my particular course?
We try to have at least one tutor on duty throughout the hours of operation, but occasionally no one is available to work.
 
When tutors are on duty, we try to ensure students can obtain assistance to work on 100-level Math up to Calculus II (Math 206) courses. When available, some tutors can also tutor upper-division math courses. Tutors may also be able to tutor math for some science courses. Check the schedule to see when tutors are available.
 
It is important to know that during peak times the center can get very busy. Thus, you may need to wait for help or work with a group already receiving help, depending upon tutor availability and demand. It's a good idea to plan ahead and make sure you have enough time to use the center and/or wait for a tutor, if necessary.
Will I always get tutored one-on-one?
The availability of one-on-one tutoring depends upon how many other students need tutoring when you arrive. If the center is very busy, a tutor may choose to form groups with students from the same course. This is often helpful to students because they can help each other learn.
What should I bring with me when I come to the lab?
You should bring pens or pencils, your notebook, your textbook, your calculator, and any other necessary items. The tutors will challenge you to think and actively participate in the session. Be prepared with specific questions and concepts that are giving you trouble.
I've gotten behind in my work - will a tutor review an entire chapter with me?
Tutors do not teach or review entire chapters for you. You should come to the center with specific questions or problems from chapters that you find difficult; the tutors will work with you on those.
If I'm doing well in the class, should I still consider coming to the Center?
Absolutely! The Math Center is a learning enhancement center designed to assist both students who are having difficulty in a course as well as those who are doing well but would like to improve their performance. Students doing well may need to fine tune concepts or practice new concepts.
When should I come for tutoring?
Come to tutoring as often as you feel you need to in order to succeed in the course. Students who wait until the last minute to come for tutoring will likely gain little or nothing from the experience. That's because tutoring is a process that enhances a student's understanding over time. It is not a quick fix.
Must I get tutored the entire time I am there?
No. Students are welcome to simply come to the Center for independent study or to work with a study group. Tutor(s) on duty will be available if and when you need.
 
Tutors will provide assistance upon request.
Are there computers in the center?
Yes. There are a limited number of desktops equipped with some math software such as MiniTab. You may use the computers at any time during the center hours as well as bring your own laptop.