The more detail you can provide when describing the problem, the quicker it can be addressed. These example illustrate some example descriptions.
|Unhelpful Description||Helpful Description|
|My computer doesn’t work.||My department bought me a new computer and I need the new computer setup along with all my documents and email copied from my old computer to my new computer.|
|I can’t get my email.||I'm trying to access my hawaii.edu email from home, but I don't know how to get to it. I'm trying to use Thunderbird at home but I use Outlook in my office.|
|I can’t print.||Every time I try to print my PowerPoint presentation, the program crashes. It only happens in PowerPoint as I can print in Word. I've made sure my printer is turned on. I have an HP LaserJet 5 printer.|