The more detail you can provide when describing the problem, the quicker it can be addressed. These example illustrate some example descriptions.
| Unhelpful Description | Helpful Description |
|---|---|
| My computer doesn't work. | My department bought me a new computer and I need the new computer setup along with all my documents and email copied from my old computer to my new computer. |
| I can't get my email. | I'm trying to access my hawaii.edu email from home, but I don't know how to get to it. I'm trying to use Outlook at home but I use Eudora in my office. |
| I can't print. | Every time I try to print my PowerPoint presentation, the program crashes. It only happens in PowerPoint as I can print in Word. I've made sure my printer is turned on. I have an HP LaserJet 5 printer. |