Loan Counseling

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A. Entrance Counseling

Federal Direct Subsidized/Unsubsidized Stafford Loan Program

First time Federal Direct Subsidized Stafford/Unsubsidized Stafford Loan borrowers must complete an entrance counseling session prior to a loan request being processed. Counseling sessions can be completed via the Internet. You should go to https://studentloans.gov/. You should then follow the on-screen instructions. The Financial Aid Office will receive an electronic confirmation when the online session has been completed. You may also complete the Entrance Counseling requirement at the Financial Aid Office.

At the conclusion of the on-line counseling session, you may contact the Financial Aid Office in the Student Services Building or at (808) 932-7449 or at uhhfao@hawaii.edu  with any questions.

Federal Direct Grad PLUS Loans

 First time Federal Direct Graduate PLUS Loan borrowers must complete an entrance counseling session prior to a loan request being processed. Counseling sessions can be completed via the Internet. You should go to https://studentloans.gov/. You should then follow the on-screen instructions. The Financial Aid Office will receive an electronic confirmation when the online session has been completed. You may also complete the Entrance Counseling requirement at the Financial Aid Office.

At the conclusion of the on-line counseling session, you may contact the Financial Aid Office in the Student Services Building or at (808) 932-7449 or at uhhfao@hawaii.edu with any questions.

Federal Perkins Loans

First time Federal Perkins Loan borrowers must complete an entrance counseling session prior to receiving the loan funds. You may also complete the Entrance Counseling requirement at the Financial Aid Office.

You may contact the Financial Aid Office in the Student Services Building, or at (808) 932-7449  or at uhhfao@hawaii.edu  with any questions.

SHEL Loans

First time SHEL borrowers must complete an entrance counseling session prior to receiving the loan funds. Counseling sessions can be completed via the Internet. You should go to http://hilo.hawaii.edu/financialaid/shel/ and click on Student Loan Counseling Interview then select SHEL Entrance Counseling. You should then follow the on-screen instructions. The Financial Aid Office will receive an electronic confirmation when the online session has been completed. You may also complete the Entrance Counseling requirement at the Financial Aid Office.

At the conclusion of the online counseling session, you may contact the Financial Aid Office in the Student Services Building, or at (808) 932-7449  or at uhhfao@hawaii.edu  with any questions.

B. Exit Counseling

Federal Direct Subsidized/Unsubsidized Stafford Loans

Prior to graduation or withdrawing from the University of Hawaiʻi at Hilo, borrowers of Federal Direct Subsidized/Unsubsidized Loans must complete an exit counseling session. You may complete this requirement via the Internet. You should go to http://www.nslds.ed.gov/nslds_SA/.
You should then follow the on-screen instructions. The Financial Aid Office will receive an electronic confirmation when the online session has been completed.  Also, you may attend one of the exit sessions conducted by financial aid office staff members.

At the conclusion of the counseling session, you may contact the Financial Aid Office in the Student Services Building or at (808) 932-7449 or at uhhfao@hawaii.edu with any questions.

Federal Direct Grad PLUS Loans

Prior to graduation or withdrawing from the University of Hawaiʻi at Hilo, borrowers of Federal Direct Graduate PLUS Loans must complete an exit counseling session. You may complete this requirement via the Internet. You should go to http://www.nslds.ed.gov/nslds_SA/. You should then follow the on-screen instructions. The Financial Aid Office will receive an electronic confirmation when the online session has been completed.  Also, you may attend one of the exit sessions conducted by financial aid office staff members.

At the conclusion of the counseling session, you may contact the Financial Aid Office in the Student Services Building or at (808) 932-7449 or at uhhfao@hawaii.edu with any questions.

Federal Perkins Loans

Prior to graduation or withdrawing from the University of Hawaiʻi at Hilo, borrowers of Federal Perkins Loans must complete an exit counseling session.

You may attend one of the exit sessions conducted by financial aid office staff members.

Contact the Financial Aid Office in the Student Services Building, or at (808) 932-7449 or at uhhfao@hawaii.edu  with any questions.

SHEL Loans

Prior to graduation or withdrawing from the University of Hawaiʻi at Hilo, borrowers of SHEL Loans must complete an exit counseling session. Counseling sessions can be completed via the Internet. You should go to http://hilo.hawaii.edu/financialaid/shel/ and click on Student Loan Counseling Interview then select SHEL Exit Counseling. You should then follow the on-screen instructions. The Financial Aid Office will receive an electronic confirmation when the online session has been completed. You may also complete the Entrance Counseling requirement at the Financial Aid Office.

At the conclusion of the counseling session, you may contact the Financial Aid Office in the Student Services Building, or at (808) 932-7449 or at uhhfao@hawaii.edu  with any questions.