Personal and Professional Development Courses

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Summer 2013 Schedule of Offerings

UNDERSTANDING WORK STYLE DIFFERENCES

Are people difficult or are they really just different? Awareness of behavior styles is key to building effective communication, reducing tension and developing more productive work relationships. With this understanding, you can gain insight into how people respond to you and how you perceive them. Nancy Lombard, certified instructor with The Effectiveness Institute, will give an “As I See Myself” assessment to identify dominant behavior style, explore the different strengths and blind spots of each style, and then help participants create a plan to deal more effectively with a “difficult” person in their lives. While this class will focus on behavior in the workplace, the lessons learned can be used in all areas of one’s life.

June 5, Wed, 9am-11:45am, 1 class, The Maluhia Building, 891 Ululani Street, Hilo.
$60 + $20 materials fee

July 17, Wed, 9:15am-12pm, 1 class, NHERC, 45-539 Plumeria St., Honoka'a.
$60 + $20 materials fee

TEAMS THAT WORK (WORK STYLES REFRESHER)

This class is a follow-up to Understanding Work Styles as participants refresh their skills and reflect on changes they have made as a result of Work Styles. To expand awareness, participants will give three coworkers an “As Others See Me” assessment prior to class. We will then explore the six characteristics of effective teams, including how styles affect team performance. Participants will use these characteristics to evaluate their own teams and plan ways to influence or improve team effectiveness. Learn how to activate the strengths of every team member and to build an environment rich with trust and respect and in this workshop!

Prerequisite: Understanding Work Style Differences

July 10, Wed, 9am-11:45am, 1 class, The Maluhia Building, 891 Ululani Street, Hilo.
$60 + $15 materials fee

DEALING WITH DIFFICULT & UPSET PEOPLE

You can’t avoid or control an upset or difficult person, but you can control how you will react to them! In this workshop, Nancy will help you to differentiate between people who are difficult as a result of challenging situations and those who seem to be always problematic. You will learn ways to calm and center yourself and respond effectively when faced with a person who is upset or difficult. You will also learn and practice giving constructive feedback to and solving problems with someone who always seems to be upset or difficult.

June 26, Wed, 9am-11:30am, 1 class, The Maluhia Building, 891 Ululani Street, Hilo.
$50 + $5 materials fee

Register Today!

To register or for additional information, please call the UH Hilo College of Continuing Education and Community Service (CCECS) at 974-7664 or email ccecs@hawaii.edu.